PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netgear and Linksys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netgear
1.6
Linksys
2.0
Netgear
Linksys

Netgear and Linksys Overview

Total reviews 527 47
Company responses 0 0
Issues resolved 6 0

Netgear and Linksys Consumer Ratings

Rank
301 out of 892 in Gadgets and Accessories category
200 out of 892 in Gadgets and Accessories category
Customer service
228 in category
139 in category
Product or Service Quality
258 in category
167 in category
Website
261 in category
136 in category
Value for money
276 in category
187 in category

Netgear and Linksys Rating Details

Customer service
1.3
(266 reviews)
1.8
(22 reviews)
Reviewer's quote

The customer service agent made me download old firmware for my orbi and now it doesn't work or show up at all. I was so frustrated with the lack of help this company was giving me I purchased another company product. I WILL NEVER PURCHASE ANOTHER NETGEAR PRODUCT AND NEITHER SHOULD YOU BEWARE...

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Talk to customer service who was very polite talk nicely sooooo helpful and to the point this we need to make companys successful..

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Product or Service Quality
1.4
(232 reviews)
1.9
(18 reviews)
Reviewer's quote

...The product worked fine for 6 months and started giving trouble. I factory reset it twice and Best Buy said I need to deal with the manufacturer since it passed the 90-day period. They charged me $99 for the annual support and 10 minutes after I made the payment, the router stopped working...

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...Customer service didn't say that..

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Website
1.6
(212 reviews)
2.2
(17 reviews)
Reviewer's quote

Could not understand agent from India log into the account was a nightmare! Website didnt function properly spent over an hour trying to login only to get locked out and had to try understanding terrible English..

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I provided both my invoice showing the actual date when I purchased the device and they do claim to support my location as per their own website. Do not expect their customer support to reply to your emails or to even send you a link where you can leave a feedback. They do not even deserve 1 star,...

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Value for money
1.5
(203 reviews)
2
(16 reviews)
Reviewer's quote

...$160 to diagnose my issue and fix it with what im assuming is a fake return policy as they have many workarounds so they can at least take fee's out of the money they return. The guy who was handling my situation's most helpful contribution to resolving it was changing the channels on my router and running...

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...This is 8 days after I ordered items that were promised in 2 days! Linksys has my money but I don't have my merchandise. This is just another way to steal from your customers..

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Netgear and Linksys Pros and Cons

Pros
  • Product worked well for a short time
  • I liked the product when it worked
  • Product was good till they forced a firmware upgrade
  • I will never buy linksys again
  • Great customer service
Cons
  • Customer service
  • Technical support
  • Tech support
  • Do not honer warranty
  • Customer support and their products
  • Terrible experience wasted much time

Netgear and Linksys Most Positive Reviews

Top rated reviews
5

I moved out my old apartment and move in new apartment and my netgera its not working I would really appreciate if u...

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5

I am sure you usually get complaints, but this is to praise your customer service representative that assisted me yester...

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5

We had an issue, calling the first number that popped up on our google search. It happened that it was a scam call, that...

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5

After using it without any issues,Router stopped working suddenly.
I went through the tech support for troubleshooting an...

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Netgear and Linksys Most Critical Reviews

Lowest rated reviews
1

I have has the most frustrating experience. I purchased $200 worth of equipment and then 5 months later my Internet...

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1

I ordered 4 AX4200 Velop Routers (Mesh) on December 10th, told I would get the best price, and that I would receive it...

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1

I placed an order from the Netgear site for a mobile hotspot device. I got a confirmation email saying my order was...

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1

A recording said I got the wrong number for Linksys. I cant get any help with resting my Linksys without paying a third...

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Netgear and Linksys Latest Reviews

Recent published reviews
1

I was having slow connectivity issues on my pc due to a damaged ethernet cable. i had recently changed it out so i took...

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No votes

Installed doors. The tech tock down the wifi. After that, our log in code doest work. Xcxxxxx
XXXXXyyyyy

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1

So I purchased a Orbi back in November not even 5 months later it stopped working, I cant return it where i purchased it...

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No votes

Very dissatisfied with products purchased two sets and they are terrible wont buy again !! Power cords go bad they dont...

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