PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and Up And Up as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon
Up And Up

Lillian Vernon and Up And Up Overview

Total reviews
23
0
Company responses
0
0
Issues resolved
1
0

Lillian Vernon and Up And Up Consumer Ratings

Rank
438 out of 4208 in E-commerce category
79 out of 235 in Kids category
Customer service
374 in category
No votes
Delivery Service
309 in category
No votes
Turnaround Time
304 in category
No votes

Lillian Vernon and Up And Up Rating Details

Customer service
1.2 (15 reviews)
No votes
Reviewer's quote

...Customer Service representative said my order was being processed and would be shipped by December 5th or 6th, I would received an email with shipping confirmation. As of today, December 21st I have received nothing from Lillian Vernon. The hours of their customer service department are ridiculous...

PissedConsumer1739338

No items

Delivery Service
1.5 (13 reviews)
No votes
Reviewer's quote

I tried twice to call cutomer service and kept getting pressured to let them call me back..

Brook L

No items

Turnaround Time
1.2 (12 reviews)
No votes
Reviewer's quote

My mom use to order from this company all the time when I was little, on 11/22 I ordered 8 personalized stockings, a couple of weeks later I received 4, I called wondering where my other 4 where and they told me being prepared to ship, today 12/21 I call and they say they are out of stock, Ive been...

Daniele

No items

Lillian Vernon and Up And Up Pros and Cons

Pros
  • Product selection
  • Stockings
  • Personalized gifts
No votes
Cons
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
No votes

Lillian Vernon and Up And Up Most Positive Reviews

Top rated reviews
4.3

I would not recommend Lillian Vernon to anyone. I ordered a gift for my son in law for Christmas and have been calling...

No votes

Lillian Vernon and Up And Up Most Critical Reviews

Lowest rated reviews
1

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...

No votes

Lillian Vernon and Up And Up Latest Reviews

Recent published reviews

Don't order from Lillian Vernon. I placed a huge Christmas order in December, that they NEVER filled. They put the...

Read all 23 reviews
No votes

Lillian Vernon and Up And Up Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (10 reviews)
  • Lillian Vernon Customer Care (4 reviews)
  • Lillian Vernon Towel (1 review)