PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and towelhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon

Lillian Vernon and towelhub Overview

Total reviews
Company responses
Issues resolved

Lillian Vernon was first mentioned on PissedConsumer on Dec 14, 2013 and since then this brand received 18 reviews. It is 16 reviews more than towelhub received since Jul 12, 2014.

Lillian Vernon and towelhub Consumer Ratings

390 out of 4579 in E-commerce category
114 out of 668 in Fitness Centers category
Customer service
351 in category
130 in category
Product or Service Quality
311 in category
No votes
Advertised vs Delivered
141 in category
No votes

Lillian Vernon and towelhub Rating Details

Customer service
1.3 (12 reviews)
1 (1 review)
Reviewer's quote

I tried to cancel the order of 9/28 and customer service said NO This is unfair since it was your error. Please contact me at 917 856 4373 to resolve issue I have not received suitcases yet but would like to cancel and be reinbursefor the order of 9/28 names Aliza/Yitzy I have ordered items from...

Cheryle K

I Ordered 24 golf towels on a Monday, shipping 2-4 days shipping to Louisiana. On Friday after receiving no shipping info I called & they were putting grommets on but would be shipped out that day. I was upset that no one contacted me to say it would take a week to ship out & they said no way they...

Product or Service Quality
1.8 (10 reviews)
No votes
Reviewer's quote

...Beware Lillian Vernon doesn't honor the website, they are Falsely advertising products and not making good on what you see..


No items

Advertised vs Delivered
2.2 (10 reviews)
No votes
Reviewer's quote

I tried twice to call cutomer service and kept getting pressured to let them call me back....WHICH THEY DIDN'T so the third time I insisted on staying on the line even though live operators popped on twice to ask me if I would like to have someone call me back...I FINALLY was connected to a...

Brook L

No items

Lillian Vernon and towelhub Pros and Cons

  • Product selection
  • Stockings
  • Personalized gifts
No votes
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
  • Terrible customer service

Lillian Vernon and towelhub Most Positive Reviews

Top rated reviews

I would not recommend Lillian Vernon to anyone. I ordered a gift for my son in law for Christmas and have been calling...

No votes

Lillian Vernon and towelhub Most Critical Reviews

Lowest rated reviews

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...


I Ordered 24 golf towels on a Monday, shipping 2-4 days shipping to Louisiana. On Friday after receiving no shipping in...

Lillian Vernon and towelhub Latest Reviews

Recent published reviews

I have previously ordered 12 Christmas stocking's for fire place mantle. I have 2 new family members and ordered persona...

Read all 18 reviews

After finding towelhub.com online, thought we would try them for our gym. Their pricing looks good on the surface, but...

Read all 2 reviews

Lillian Vernon and towelhub Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (8 reviews)
  • Lillian Vernon Customer Care (3 reviews)
  • Lillian Vernon Towel (1 review)