PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and towelhub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon
towelhub

Lillian Vernon and towelhub Overview

Total reviews 24 2
Company responses 0 0
Issues resolved 1 0

Lillian Vernon and towelhub Consumer Ratings

Rank
348 out of 3147 in E-commerce category
128 out of 414 in Fitness Centers category
Customer service
308 in category
140 in category
Delivery Service
293 in category
No votes
Turnaround Time
272 in category
No votes
Website
342 in category
No votes

Lillian Vernon and towelhub Rating Details

Customer service
1.4 (16 reviews)
1 (1 review)
Reviewer's quote

...Customer Service representative said my order was being processed and would be shipped by December 5th or 6th, I would received an email with shipping confirmation. As of today, December 21st I have received nothing from Lillian Vernon. The hours of their customer service department are ridiculous...

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I Ordered 24 golf towels on a Monday, shipping 2-4 days shipping to Louisiana. On Friday after receiving no shipping info I called & they were putting grommets on but would be shipped out that day. I was upset that no one contacted me to say it would take a week to ship out & they said no way they...

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Delivery Service
1.8 (14 reviews)
No votes
Reviewer's quote

I tried twice to call cutomer service and kept getting pressured to let them call me back..

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No items

Turnaround Time
1.5 (13 reviews)
No votes
Reviewer's quote

...Thank you for your time. Lori Jerge..

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No items

Website
2.4 (13 reviews)
No votes
Reviewer's quote

I was trying to order a backpack for my Granddaughter and the website said additional 20% off at checkout, once I clicked checkout the price did not change. I call the company and they asked me for a code which I provide and they said it was not the correct code and if I didn't have another one...

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No items

Lillian Vernon and towelhub Pros and Cons

Pros
  • Product selection
  • Stockings
  • Personalized gifts
No votes
Cons
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
  • Terrible customer service

Lillian Vernon and towelhub Most Positive Reviews

Top rated reviews
5

I ordered a Colorado customized canvas product. It is a State specific product where the wording on the order sheet...

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No votes
5

I ordered a advent calendar and have not received it. I also asked for a catalog. In which I have not received yet...

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No votes

Lillian Vernon and towelhub Most Critical Reviews

Lowest rated reviews
1

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...

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1

I Ordered 24 golf towels on a Monday, shipping 2-4 days shipping to Louisiana. On Friday after receiving no shipping in...

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1

DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4...

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No votes

Lillian Vernon and towelhub Latest Reviews

Recent published reviews
No votes

Don't order from Lillian Vernon. I placed a huge Christmas order in December, that they NEVER filled. They put the...

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No votes

After finding towelhub.com online, thought we would try them for our gym. Their pricing looks good on the surface, but...

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1

Ordered a personalized suitcase as a gift for my granddaughter. They sent a confirmation so I assumed everything was...

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No votes

Lillian Vernon and towelhub Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (11 reviews)
  • Lillian Vernon Towel (1 review)
  • Lillian Vernon Toy Playset (1 review)