PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and Pottery Barn Kids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon
Pottery Barn Kids

Lillian Vernon and Pottery Barn Kids Overview

Total reviews 24 207
Company responses 0 19
Issues resolved 1 4

Lillian Vernon and Pottery Barn Kids Consumer Ratings

Rank
349 out of 3150 in E-commerce category
370 out of 1546 in Furniture and Decor category
Customer service
307 in category
319 in category
Delivery Service
290 in category
305 in category
Website
342 in category
216 in category
Product or Service Quality
246 in category
257 in category

Lillian Vernon and Pottery Barn Kids Rating Details

Customer service
1.4 (16 reviews)
1.1 (123 reviews)
Reviewer's quote

...Customer Service representative said my order was being processed and would be shipped by December 5th or 6th, I would received an email with shipping confirmation. As of today, December 21st I have received nothing from Lillian Vernon. The hours of their customer service department are ridiculous...

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...Customer service cannot do anything other than repeat the mistake of voiding the old card and issuing a new one. All manner of errors occur, from forgetting to void to forgetting to issue a new card. Why is there no escalation path???..

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Delivery Service
1.8 (14 reviews)
1.6 (99 reviews)
Reviewer's quote

I tried twice to call cutomer service and kept getting pressured to let them call me back..

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After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

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Website
2.4 (13 reviews)
2.4 (93 reviews)
Reviewer's quote

I was trying to order a backpack for my Granddaughter and the website said additional 20% off at checkout, once I clicked checkout the price did not change. I call the company and they asked me for a code which I provide and they said it was not the correct code and if I didn't have another one...

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...I am extremely upset that due to a "glitch" on their website when the order was placed that my $250. 00 rewards was not applied to the order. I will be canceling my Pottery Barn credit card and I will never shop at this establishment again...

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Product or Service Quality
2 (12 reviews)
1.5 (90 reviews)
Reviewer's quote

...I called to complain to customer service and the associate was unconcerned and non apologetic. (Also, even though the pillows came in two boxes, the shipping notices inside each box read "box 1 of 1. " So there when I got the first box, on the 12th, is when I called customer service...

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...Just make sure when you receive any product to open it within the month . Lesson learned..

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Lillian Vernon and Pottery Barn Kids Pros and Cons

Pros
  • Product selection
  • Stockings
  • Personalized gifts
  • Products
  • Items available for purchase
  • Cute stuff
Cons
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
  • Customer service
  • Lack of real solution
  • Very poor customer service

Lillian Vernon and Pottery Barn Kids Most Positive Reviews

Top rated reviews
5

I ordered a Colorado customized canvas product. It is a State specific product where the wording on the order sheet...

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4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

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5

I ordered a advent calendar and have not received it. I also asked for a catalog. In which I have not received yet...

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4.3

So I called PBK today and I got Rhonda on the phone. She was the rudest customer service representative ever!!! I've...

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Lillian Vernon and Pottery Barn Kids Most Critical Reviews

Lowest rated reviews
1

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...

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1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

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1

DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4...

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1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

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Lillian Vernon and Pottery Barn Kids Latest Reviews

Recent published reviews
No votes

Don't order from Lillian Vernon. I placed a huge Christmas order in December, that they NEVER filled. They put the...

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3.2

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one...

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1

Ordered a personalized suitcase as a gift for my granddaughter. They sent a confirmation so I assumed everything was...

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3.3

Returned a gift for merchandise card and it never arrives. Customer service cannot do anything other than repeat the mis...

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Lillian Vernon and Pottery Barn Kids Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (11 reviews)
  • Lillian Vernon Towel (1 review)
  • Lillian Vernon Toy Playset (1 review)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Pottery Barn Kids Bed (9 reviews)