PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and Luxor Linens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon
Luxor Linens

Lillian Vernon and Luxor Linens Overview

Total reviews 24 100
Company responses 0 0
Issues resolved 1 1

Lillian Vernon and Luxor Linens Consumer Ratings

Rank
340 out of 3120 in E-commerce category
75 out of 215 in Bed and Bath category
Customer service
323 in category
50 in category
Delivery Service
302 in category
59 in category
Website
355 in category
45 in category
Product or Service Quality
255 in category
47 in category

Lillian Vernon and Luxor Linens Rating Details

Customer service
1.4 (16 reviews)
1.3 (46 reviews)
Reviewer's quote

...Customer Service representative said my order was being processed and would be shipped by December 5th or 6th, I would received an email with shipping confirmation. As of today, December 21st I have received nothing from Lillian Vernon. The hours of their customer service department are ridiculous...

Read full review

At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino (Stripe)...

Read full review
Delivery Service
1.8 (14 reviews)
1.3 (14 reviews)
Reviewer's quote

I tried twice to call cutomer service and kept getting pressured to let them call me back..

Read full review

Ordered in January some sheets. Email said they were shipped 2/20. Still have not received them. Have called and emailed numerous times with No response to either. Horrible service!!!

Read full review
Website
2.4 (13 reviews)
2 (28 reviews)
Reviewer's quote

I was trying to order a backpack for my Granddaughter and the website said additional 20% off at checkout, once I clicked checkout the price did not change. I call the company and they asked me for a code which I provide and they said it was not the correct code and if I didn't have another one...

Read full review

...The measurements on the Sellers website don’t even come close to the robes now. Their website says a 63” sweep around the bottom, they are now 50” that’s 13”. Seller sent another robe (doing me a favor no shipping)...

Read full review
Product or Service Quality
2 (12 reviews)
1.4 (19 reviews)
Reviewer's quote

...I called to complain to customer service and the associate was unconcerned and non apologetic. (Also, even though the pillows came in two boxes, the shipping notices inside each box read "box 1 of 1. " So there when I got the first box, on the 12th, is when I called customer service...

Read full review

... company possibly think that the material they label as bamboo is going to last? It seems like they are just trying to fool us into thinking they are the same quality of care carrollu, but bamboo sheeta dont have lint. Dont fall into the trap of good deals for a low price. I got an email asking about my experience and how they...

Read full review

Lillian Vernon and Luxor Linens Pros and Cons

Pros
  • Product selection
  • Stockings
  • Personalized gifts
  • Product
  • Look of the product
  • Quality and fast delivery
Cons
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
  • Horrendous customer service
  • Hard to contact
  • Poor quality product

Lillian Vernon and Luxor Linens Most Positive Reviews

Top rated reviews
5

I ordered a Colorado customized canvas product. It is a State specific product where the wording on the order sheet...

Read full review
5

Bought a set of bamboo sheets with a Living Social code. There has been no confirmation from Luxor even though LS have s...

Read full review
5

I ordered a advent calendar and have not received it. I also asked for a catalog. In which I have not received yet...

Read full review
4.5

I was Skeptical about the sheets and purchased three of them as a housewarming gift. The recipients of the gifts are...

Read full review

Lillian Vernon and Luxor Linens Most Critical Reviews

Lowest rated reviews
1

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...

Read full review
1

Horrible customer service! My order is weeks old yet nothing from them about delivery, no replies to emailing Customer...

Read full review
1

DO.NOT.ORDER.FROM.LILLIAN.VERNON. I ordered my 3 year old niece a beach towel for her swimming class and it arrived 4...

Read full review
1

You would think that a linen company knows that a California King and King bed are different sizes...well Luxor Linen...

Read full review

Lillian Vernon and Luxor Linens Latest Reviews

Recent published reviews
No votes

Don't order from Lillian Vernon. I placed a huge Christmas order in December, that they NEVER filled. They put the...

Read full review
No votes

I contacted the company who have apologised for their error and have offered to send the right product and not require a...

Read full review
1

Ordered a personalized suitcase as a gift for my granddaughter. They sent a confirmation so I assumed everything was...

Read full review
No votes

I ordered a 3 piece Luxor 1000 egyptian cotton sheet set.The advertisement made it clear that it was a 3 piece set and a...

Read full review

Lillian Vernon and Luxor Linens Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (11 reviews)
  • Lillian Vernon Customer Care (5 reviews)
  • Lillian Vernon Toy Playset (1 review)
  • Luxor Linens Sheet Set (2 reviews)
  • Luxor Linens Towel (1 review)