PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lillian Vernon and Luxor Linens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lillian Vernon
Luxor Linens

Lillian Vernon and Luxor Linens Overview

Total reviews
18
100
Company responses
0
0
Issues resolved
1
1

Luxor Linens was first mentioned on PissedConsumer on Jan 16, 2012 and since then this brand received 100 reviews. It is 82 reviews more than Lillian Vernon received since Dec 14, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lillian Vernon customer support team than with Luxor Linens customer service.

Lillian Vernon and Luxor Linens Consumer Ratings

Rank
390 out of 4576 in E-commerce category
63 out of 310 in Bed and Bath category
Customer service
350 in category
51 in category
Advertised vs Delivered
141 in category
51 in category
Product or Service Quality
311 in category
46 in category

Lillian Vernon and Luxor Linens Rating Details

Customer service
1.3 (12 reviews)
1.3 (46 reviews)
Reviewer's quote

I tried to cancel the order of 9/28 and customer service said NO This is unfair since it was your error. Please contact me at 917 856 4373 to resolve issue I have not received suitcases yet but would like to cancel and be reinbursefor the order of 9/28 names Aliza/Yitzy I have ordered items from...

Cheryle K

At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino (Stripe)...

Geary
Advertised vs Delivered
2.2 (10 reviews)
1.2 (12 reviews)
Reviewer's quote

I was trying to order a backpack for my Granddaughter and the website said additional 20% off at checkout, once I clicked checkout the price did not change. I call the company and they asked me for a code which I provide and they said it was not the correct code and if I didn't have another one...

PissedConsumer1616775

Had two waffle robes monogrammed ( my mistake) were delivered, opened package then washed them as I do with all products that I would wear, due to manufacturing chemicals, and bacteria from factories in other countries where they are made. Washed and dried per label now the robes won’t come close...

PissedConsumer1496502
Product or Service Quality
1.8 (10 reviews)
1.4 (19 reviews)
Reviewer's quote

...Customer service is non existent. I've ordered about 8 items from them, this season. Several weeks ago, ordered three items...

Cecily

absolutely the WORSE sheets I have ever touched!!! Like sand paper!!! Where inn the world did this product come from? Then when I tried to return it they wanted to give me IN STORE CREDIT!!! Are they Nuts!!! The sad thing is Choxi does not allow you to review a product to prevent others from...

PissedConsumer699057

Lillian Vernon and Luxor Linens Pros and Cons

Pros
  • Product selection
  • Stockings
  • Personalized gifts
  • Product
  • Look of the product
  • Quality and fast delivery
Cons
  • Customer service
  • Difficult to reach
  • Delay in delivery and lack of communication with me
  • Horrendous customer service
  • Hard to contact
  • Poor quality product

Lillian Vernon and Luxor Linens Most Positive Reviews

Top rated reviews
4.3

I would not recommend Lillian Vernon to anyone. I ordered a gift for my son in law for Christmas and have been calling...

5

Bought a set of bamboo sheets with a Living Social code. There has been no confirmation from Luxor even though LS have s...

Lillian Vernon and Luxor Linens Most Critical Reviews

Lowest rated reviews
1

If I can give this company a zero with my rating rather than a 1 - I would. This was my first and last time placing an...

1

Horrible customer service! My order is weeks old yet nothing from them about delivery, no replies to emailing Customer...

Lillian Vernon and Luxor Linens Latest Reviews

Recent published reviews
2.3

I have previously ordered 12 Christmas stocking's for fire place mantle. I have 2 new family members and ordered persona...

Read all 18 reviews

I contacted the company who have apologised for their error and have offered to send the right product and not require a...

Read all 100 reviews

Lillian Vernon and Luxor Linens Products and Services

Most reviewed product and services
  • Lillian Vernon Shipping Service (8 reviews)
  • Lillian Vernon Customer Care (3 reviews)
  • Lillian Vernon Towel (1 review)
  • Luxor Linens Sheet Set (2 reviews)
  • Luxor Linens Towel (1 review)