PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Trovefluxs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Trovefluxs

Light In The Box and Trovefluxs Overview

Total reviews
3161
1
Company responses
286
0
Issues resolved
19
0

Light In The Box and Trovefluxs Consumer Ratings

Rank
78 out of 301 in Auctions and Marketplaces category
2772 out of 3049 in E-commerce category
Customer service
98 in category
No votes
Website
93 in category
No votes
Delivery Service
78 in category
No votes
Exchange, Refund and Cancellation Policy
79 in category
No votes

Light In The Box and Trovefluxs Rating Details

Customer service
1.2 (1056 reviews)
No votes
Reviewer's quote

never received order placed 4/12/2020 spoke to customer service said delay due to china worker..

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No items

Website
1.9 (934 reviews)
No votes
Reviewer's quote

I want to close my account out personally and this option is not available anywhere on website or in app. I want all my data and information removed and never want to be contacted by this company again. I have had a terrible experience with this company not delivering what I order and refusing my...

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No items

Delivery Service
1.5 (885 reviews)
No votes
Reviewer's quote

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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No items

Exchange, Refund and Cancellation Policy
1.2 (861 reviews)
No votes
Reviewer's quote

I have had a terrible experience with this company not delivering what I ordered and refusing my refund for over a month. Now that the issue is settled, I want my account closed permanently and all my data deleted or I will be contacting Better Business Bureau again about the poor business...

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No items

Light In The Box and Trovefluxs Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
No votes
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
No votes

Light In The Box and Trovefluxs Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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No votes
5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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No votes

Light In The Box and Trovefluxs Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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No votes
1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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No votes

Light In The Box and Trovefluxs Latest Reviews

Recent published reviews
No votes

Need to speak to someone about a return. Order does not show up in my account.

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No votes
1

I have made 3 different types of orders to South Africa and the first one was on the 26 April,02 May &;;;;;;;;08...

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No votes

Light In The Box and Trovefluxs Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (611 reviews)
  • Light In The Box Customer Care (204 reviews)
  • Light In The Box Account (79 reviews)