PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tophatter and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tophatter
2.1
Light In The Box
Has Verified Representatives
2.2
Tophatter
Light In The Box

Tophatter and Light In The Box Overview

Total reviews 5872 12357
Company responses 0 3226
Issues resolved 33 214

Tophatter and Light In The Box Consumer Ratings

Rank
99 out of 676 in Auctions and Marketplaces category
89 out of 676 in Auctions and Marketplaces category
Customer service
104 in category
184 in category
Delivery Service
106 in category
159 in category
Website
85 in category
168 in category
Price Affordability
50 in category
98 in category

Tophatter and Light In The Box Rating Details

Customer service
1.6
(2461 reviews)
1.3
(3769 reviews)
Reviewer's quote

Products take months to ship no customer service phone # and products dont look like the picture and no way to returned..

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...website and instead of using my updated address the site chose the old on consequently my paid for merchandise went to a city in another state and the customer service will not refund or resend my merchandise their website uses a statement that they are part pf the NY stock exchange Ltd. so it makes a...

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Delivery Service
2
(2344 reviews)
1.6
(3280 reviews)
Reviewer's quote

there is a sign on the door that tells Delivery people to make a phone call if they are making a delivery! your delivery service doesn't seem to want to do that and I can't get my package Because they are lazy. Can you please notify them and tell them that they have to call the residents in order...

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And finally, DELIVERY SERVICE - did not communicate beforehand when the delivery will be WARRANTY - what is this term for when the customer pays but has no guarantee that he will receive the goods, that they are of good quality INVOICING PRACTICES - Not all costs for an order are transparent...

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Website
2.4
(2304 reviews)
1.8
(3248 reviews)
Reviewer's quote

...So I went to the website to request a refund and I still have not heard from the company. Im highly pissed off and Im reacting call the BBB..

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I will never use this website again nobody to talk to and nobody gives a *** now I will call my credit card company and have them deal with you because I am not gonna pay this bill on my credit card and theyre not gonna like to hear that all I want is my product that I paid for and the extra...

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Price Affordability
3
(2295 reviews)
2.5
(2785 reviews)
Reviewer's quote

...81They refunded my order just so they could sell it for a higher price after I won the auction and paid for it. Customer service is a joke ,there is none..

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Wow what a great company!! Impressive merchandise at reasonable price how can they operate if not at a loss. Problem is it's all china sized stuff too small for me. So iv given up on an exchange it would cost more to ship the back than worth it...

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Tophatter and Light In The Box Pros and Cons

Pros
  • Good prices
  • Thire was completely junk and i was ripped off completely
  • Price
  • No pros
  • Price
  • Wide selection
Cons
  • Customer service
  • False advertising
  • Dont answer emails regarding issues
  • Horrible customer service
  • No customer service
  • No way to contact a human

Tophatter and Light In The Box Most Positive Reviews

Top rated reviews
5

The jewelry was fake, i wanted to insure them, i was told they are costume jewelry, i was led to believe even tho they...

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5

REAL SCAMMERS, I've ordered from them for $405. First they claim 24 hours delivery & "free shipping" but then I had...

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5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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Tophatter and Light In The Box Most Critical Reviews

Lowest rated reviews
1

My order is getting shipped to another address no way to reach a real person and they do not get back to me

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1

Ordered and paid for items the last week of November 2019, it is January 2020 still haven't received any thing.

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1

I received my item from China today that's the last time I buy off of them I was so let down it was so small my...

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1

I need to return two dresses but they will not cooperate and send a return label. The dresses do not fit and are poor...

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Tophatter and Light In The Box Latest Reviews

Recent published reviews
No votes

The customer service number isn't a working number and I'm trying to cancel my account so it will stop coming out of my...

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No votes

Please reassure me that I will receive my goods as money has been taken from my account. Incorrect email is...

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No votes

I CAN'T GET BACK INTO TOPHATTER EVEN THOUGH I'M NOT A NEW CUSTOMER. I'VE SPENT THOUSANDS OF DOLLARS. NO MATTER WHAT I...

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3.4

I am very disappointed in some of your political party shirts. I am a American Veteran and believe in free choice and de...

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