PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tophatter and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tophatter
Light In The Box

Tophatter and Light In The Box Overview

Total reviews
4847
3442
Company responses
0
286
Issues resolved
21
23

Tophatter and Light In The Box Consumer Ratings

Rank
52 out of 314 in Auctions and Marketplaces category
98 out of 314 in Auctions and Marketplaces category
Customer service
50 in category
107 in category
Delivery Service
42 in category
85 in category
Website
43 in category
103 in category
Product or Service Quality
55 in category
86 in category

Tophatter and Light In The Box Rating Details

Customer service
1.6 (2029 reviews)
1.2 (1153 reviews)
Reviewer's quote

DI pay for a order since July never received it and is hard to get a hold of customer service then when they do try to refund you they try to give you credits Im so done with this company dont purchase from them..

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No ability to contact live customer service? Looks like a scam website..

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Delivery Service
2.1 (1938 reviews)
1.4 (964 reviews)
Reviewer's quote

...I have several items that show in transit but when calling the delivery service, the shipper was never done..

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After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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Website
2.5 (1901 reviews)
1.8 (1018 reviews)
Reviewer's quote

...Address was wrong that you have on website 2217 Melrose street Abilene texas 79605. You left off the street when shipping it. I'm missing item # 107496280 and#107113260..

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No one know where is it dont buy from this website If your company is aware that using regular post air mail is not safe and packages are getting lost, it should avoid this option and ask people to use other ways of shipping. Once again your company ignore my question and I kindly ask you to...

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Product or Service Quality
1.9 (1895 reviews)
1.6 (898 reviews)
Reviewer's quote

...From bait and switch, to the the bot diseased interface, from the lowest quality products, To the unethical the deceptive Business practices Of sellers too...

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...veille imperméable smartwatch téléphones samsung / iphone / android )j'aimerai une explication il n'y a pas de numéro de téléphone pour joindre le service client. Cordialement,...

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Tophatter and Light In The Box Pros and Cons

Pros
  • Bidding
  • Some products and sellers are legit
  • Price
  • Wide selection
  • Price
  • Good deals
Cons
  • Customer service
  • Dont answer emails regarding issues
  • I am very dissappointed
  • Horrible customer service
  • No way to contact a human
  • Poor service

Tophatter and Light In The Box Most Positive Reviews

Top rated reviews
5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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Tophatter and Light In The Box Most Critical Reviews

Lowest rated reviews
1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

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1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

AS a previous seller I can tell you first hand that they do hold money back from the sellers. They still owe me money...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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Tophatter and Light In The Box Latest Reviews

Recent published reviews
No votes

I thought I was winning stuff not paying for it. I have a 115$ hold on my credit card. I have 77$ credit I want my...

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3.3

I need to return some items that are too small I need extra extra extra large and I don't know how to do it and I spent...

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No votes

I just want to let know that everything is is all set. Thank you

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No votes

I made an order and paid for the items but could not find the order on your app or website however the payment went thro...

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Tophatter and Light In The Box Products and Services

Most reviewed product and services
  • Tophatter Shipping Service (973 reviews)
  • Tophatter Customer Care (363 reviews)
  • Tophatter Bidding (256 reviews)
  • Light In The Box Shipping Service (637 reviews)
  • Light In The Box Customer Care (216 reviews)
  • Light In The Box Account (82 reviews)