PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tophatter and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tophatter
Light In The Box

Tophatter and Light In The Box Overview

Total reviews
3710
2498
Company responses
0
286
Issues resolved
14
17

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3710 reviews. It is 1212 reviews more than Light In The Box received since Feb 16, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Light In The Box customer support team than with Tophatter customer service.

Tophatter and Light In The Box Consumer Ratings

Rank
45 out of 469 in Auctions and Marketplaces category
78 out of 469 in Auctions and Marketplaces category
Customer service
48 in category
87 in category
Delivery Service
31 in category
68 in category
Price Affordability
25 in category
50 in category

According to consumer ratings and reviews, Tophatter ranks 33 points higher in the Auctions and Marketplaces category than Light In The Box. People gave Tophatter 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 127 points higher than the worst rated brand in this category. At the same time, Light In The Box was rated 1.2 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Tophatter has a higher rating than Light In The Box. Regarding Price Affordability criterion, consumers gave Tophatter 3.1 stars and it is 86% greater than other in category. Light In The Box however was rated 2.6 stars and it is 71% greater than other in category.

Tophatter and Light In The Box Rating Details

Customer service
1.6 (1614 reviews)
1.2 (885 reviews)
Reviewer's quote

I was told to contact customer service about my account I have $25 credit with top Hatter and I am unable to spend this money. The website keeps telling me to contact customer service and when I do I do not receive the answers that I need so I can spend the money how do I contact a live customer...

Bobby C

..."Please" Respond to Customer. My Order# 1910201034365697. My Item# 06649090: Want to return...

Tarisa S
Delivery Service
2.2 (1542 reviews)
1.5 (731 reviews)
Reviewer's quote

I want my account out back in goid standing and restrictions took off cause icdid not bid nor was I taking uo the responsibility od a tabket yhatvi did not want or bid on

Trena B

...No notification received of package delivery. Very frustrating. L du plessis :angry:..

Laurent C
Price Affordability
3.1 (1517 reviews)
2.6 (568 reviews)
Reviewer's quote

...Should I just go ahead and pay for it, even though ya'all won't except my address and I don't get what I paid for? NOT HAPPENING, SORRY! I live on a fixed income so BEING able to get something at a great price is essential for me. But looks like I'm s. o...

PissedConsumer1720182

...Price 39. 36. Had trouble ordering with password...

Sandy h

Tophatter and Light In The Box Pros and Cons

Pros
  • Some products and sellers are legit
  • Bidding
  • Variety
  • Wide selection
  • Price
  • Good deals
Cons
  • Customer service
  • Dont answer emails regarding issues
  • This company does not live up to what say that will do
  • Horrible customer service
  • No way to contact a human
  • Poor service

Tophatter and Light In The Box Most Positive Reviews

Top rated reviews
5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Tophatter and Light In The Box Most Critical Reviews

Lowest rated reviews
1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Tophatter and Light In The Box Latest Reviews

Recent published reviews

I ordered product gave my charge number Nov 18th,It was taken out of my bank, I still have not received product. Is...

Read all 3710 reviews
1

I made an order when I did not had an account, made the payment , the money was extracted from my account and i...

Read all 2498 reviews

Tophatter and Light In The Box Products and Services

Most reviewed product and services
  • Tophatter Shipping Service (828 reviews)
  • Tophatter Customer Care (285 reviews)
  • Tophatter Account (211 reviews)
  • Light In The Box Shipping Service (412 reviews)
  • Light In The Box Customer Care (168 reviews)
  • Light In The Box Account (78 reviews)