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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 12 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1780 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human42
  • Horrible customer service40
  • Delivery38
  • Poor service31
  • Poor customer service11
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Tophatter

Auctions and Internet Stores
Has verified representatives
  • 2 ISSUES RESOLVED
  • 576 TOTAL REVIEWS
  • $6K CLAIMED LOSSES
  • $131 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Some products and sellers are legit 9
  • I got some pretty jewelry from some sellers at a good price 3
  • Service was gine until now 3
  • Top hatter people seem to be on top of some issues 2
  • Variety 2

Customers don't like

  • Cheap merchandise6
  • Item not as described5
  • No customer service4
  • Rip off4
  • Quality of your jewerly3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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