PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box

Light In The Box and Tophatter Overview

Total reviews
Company responses
Issues resolved

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3707 reviews. It is 1213 reviews more than Light In The Box received since Feb 16, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Light In The Box customer support team than with Tophatter customer service.

Light In The Box and Tophatter Consumer Ratings

78 out of 469 in Auctions and Marketplaces category
45 out of 469 in Auctions and Marketplaces category
Customer service
85 in category
No votes
87 in category
No votes
Delivery Service
66 in category
No votes

According to consumer ratings and reviews, Tophatter ranks 33 points higher in the Auctions and Marketplaces category than Light In The Box. People gave Light In The Box 1.2 stars for Customer service criterion in Auctions and Marketplaces category and it is 88 points higher than the worst rated brand in this category. Regarding Delivery Service criterion, consumers gave Light In The Box 1.5 stars and it is 62% greater than other in category.

Light In The Box and Tophatter Rating Details

Customer service
1.2 (883 reviews)
No votes
Reviewer's quote

..."Please" Respond to Customer. My Order# 1910201034365697. My Item# 06649090: Want to return...

Tarisa S

I was told to contact customer service about my account I have $25 credit with top Hatter and I am unable to spend this money. The website keeps telling me to contact customer service and when I do I do not receive the answers that I need so I can spend the money how do I contact a live customer...

Bobby C
1.9 (784 reviews)
No votes
Reviewer's quote

II created an account on the website by mistake, and start getting spam floods. Theres no way to contact them through the site, and the unsubscribe option does not work. The site is almost illegal, since it doesnt allow customers to change their info or delete the account..


...They also gave me a bogus tracking number and sent me a hacked USPS website showing tracking and delivered. I want a full refund plus compensation..

Henry L
Delivery Service
1.5 (730 reviews)
No votes
Reviewer's quote

...No notification received of package delivery. Very frustrating. L du plessis :angry:..

Laurent C

I want my account out back in goid standing and restrictions took off cause icdid not bid nor was I taking uo the responsibility od a tabket yhatvi did not want or bid on

Trena B

Light In The Box and Tophatter Pros and Cons

  • Wide selection
  • Price
  • Good deals
  • Some products and sellers are legit
  • Bidding
  • Variety
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Customer service
  • Dont answer emails regarding issues
  • This company does not live up to what say that will do

Light In The Box and Tophatter Most Positive Reviews

Top rated reviews

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...


I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

Light In The Box and Tophatter Most Critical Reviews

Lowest rated reviews

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...



Well Mr. Ed,

Light In The Box and Tophatter Latest Reviews

Recent published reviews

Paid for expedited shipping 3 to 5 days after 10 days my order still hasn't shipped? I cancelled the order and was told...

Read all 2494 reviews

---------- Forwarded message ---------
From: Sarah Tullio
Date: Thu, Dec 5, 2019, 2:30 PM

Read all 3707 reviews

Light In The Box and Tophatter Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (412 reviews)
  • Light In The Box Customer Care (167 reviews)
  • Light In The Box Account (78 reviews)
  • Tophatter Shipping Service (827 reviews)
  • Tophatter Customer Care (285 reviews)
  • Tophatter Account (210 reviews)