PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Tophatter

Light In The Box and Tophatter Overview

Total reviews
3437
4842
Company responses
286
0
Issues resolved
22
21

Light In The Box and Tophatter Consumer Ratings

Rank
96 out of 314 in Auctions and Marketplaces category
52 out of 314 in Auctions and Marketplaces category
Customer service
103 in category
48 in category
Website
100 in category
43 in category
Delivery Service
81 in category
38 in category
Exchange, Refund and Cancellation Policy
85 in category
38 in category

Light In The Box and Tophatter Rating Details

Customer service
1.2 (1151 reviews)
1.6 (2028 reviews)
Reviewer's quote

...I am not at all happy with your customer service and no one has resolved my problem yet! The pending transaction got approved 3 days ago for the transaction 2007081738369158. So my request is REFUND my money of that fake order ID!!!! ASAP..

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DI pay for a order since July never received it and is hard to get a hold of customer service then when they do try to refund you they try to give you credits Im so done with this company dont purchase from them..

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Website
1.8 (1016 reviews)
2.5 (1900 reviews)
Reviewer's quote

No one know where is it dont buy from this website If your company is aware that using regular post air mail is not safe and packages are getting lost, it should avoid this option and ask people to use other ways of shipping. Once again your company ignore my question and I kindly ask you to...

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...Address was wrong that you have on website 2217 Melrose street Abilene texas 79605. You left off the street when shipping it. I'm missing item # 107496280 and#107113260..

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Delivery Service
1.4 (964 reviews)
2.1 (1937 reviews)
Reviewer's quote

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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...I have several items that show in transit but when calling the delivery service, the shipper was never done..

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Exchange, Refund and Cancellation Policy
1.2 (929 reviews)
1.8 (1851 reviews)
Reviewer's quote

...I cannot get any way to return and get a refund..

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...Not even a refund of my money. Their stock answer was " delay in shipping: that makes no sense. Now, laptops are still posted on their site, but now a bigass shipping charge...

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Light In The Box and Tophatter Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • Bidding
  • Some products and sellers are legit
  • Price
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Customer service
  • Dont answer emails regarding issues
  • I am very dissappointed

Light In The Box and Tophatter Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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Light In The Box and Tophatter Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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1

AS a previous seller I can tell you first hand that they do hold money back from the sellers. They still owe me money...

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Light In The Box and Tophatter Latest Reviews

Recent published reviews
1

My original message was:
I can't access my account to follow the normal return/refund procedure.
I have received my order...

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2

I'm very dissatisfied with this app for one it takes way too long to receive any order, if you receive your order...

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1

I am unable to return an item that did not fit- I messaged through Facebook and they responded promptly however; their...

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No votes

Price change after bid was won

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Light In The Box and Tophatter Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (637 reviews)
  • Light In The Box Customer Care (214 reviews)
  • Light In The Box Account (82 reviews)
  • Tophatter Shipping Service (973 reviews)
  • Tophatter Customer Care (363 reviews)
  • Tophatter Bidding (255 reviews)