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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 13 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1917 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human23
  • Poor service15
  • Delivery14
  • Horrible customer service8
  • No contact to customer service7
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The Studio

Auctions and Internet Stores
  • 2 ISSUES RESOLVED
  • 81 TOTAL REVIEWS
  • $17.3K CLAIMED LOSSES
  • $596 AVERAGE LOSS
2.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Quick process 2
  • Lapel pins 2
  • Perfect patches 2
  • User account status 1
  • Variety of products 1

Customers don't like

  • False guarantee4
  • Chinese new year2
  • Could not follow instructions2
  • Customer service2
  • Rude at times lots of automated emails1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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