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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2116 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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The Studio

E-commerce
  • 2 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $20.5K CLAIMED LOSSES
  • $603 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Quick process 2
  • Perfect patches 2
  • Lapel pins 2
  • Variety of products 1
  • User account status 1

Customers don't like

  • Customer service7
  • False guarantee4
  • Persistently lied to2
  • No delivery of product2
  • Could not follow instructions2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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