PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Shopping Channel and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Shopping Channel
Light In The Box

The Shopping Channel and Light In The Box Overview

Total reviews 87 3473
Company responses 0 286
Issues resolved 0 24

The Shopping Channel and Light In The Box Consumer Ratings

Rank
449 out of 3121 in E-commerce category
102 out of 318 in Auctions and Marketplaces category
Exchange, Refund and Cancellation Policy
241 in category
88 in category
Customer service
438 in category
107 in category
Advertised vs Delivered
258 in category
77 in category
Turnaround Time
225 in category
84 in category

The Shopping Channel and Light In The Box Rating Details

Exchange, Refund and Cancellation Policy
1.7 (38 reviews)
1.2 (940 reviews)
Reviewer's quote

...I sent it back and still never got a refund..

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I ordered clothes for my gf and me in two accounts as on 8th on September and we see forever processing so only thing i saw as solution is refund asap i have already given ticket many times but they say 24 hrs but no mail was received regarding refund. As to the supervisor please send me a mail...

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Customer service
1.2 (37 reviews)
1.2 (1169 reviews)
Reviewer's quote

I requested a refund from customer service and after promptly sending the item back with their return label, I did not get a response or refund for 3 weeks. I proceeded to open a PayPal dispute and within 2 days, I was sent an e-mail from TSC stating that I was refunded. I checked my PayPal dispute...

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No ability to contact live customer service? Looks like a scam website..

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Advertised vs Delivered
1.7 (33 reviews)
1.4 (756 reviews)
Reviewer's quote

Purchase supposed to be delivered 3 days after paid. I called 5 days later (just press 0 and you will get to a Customer "dis"service agent, who informed me that when it is a "first" purchase it takes longer and then finance has to analyze (I do not know what once they have the CC number), and then...

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...LITB say its been delivered. I checked with Royal Mail and it was delivered to a totally different post code. Customer services told me its the one I typed as they aren't in the business of changing addresses...

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Turnaround Time
1.7 (31 reviews)
1.3 (827 reviews)
Reviewer's quote

...Contacted tsc they said no returns till June 1 so I get it rough time. Call back June they say courier is not picking up returns and beautyrest warehouse closed. Ok so I wait till July and all this time they continue to take payments for the mattress...

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...It was shipped on time, but the zipper was put in BACKWARD and she can't even try it on. Everytime I try to print off a return ticket, it says I have NO orders. This company is fraudulent as far as I'm concerned...

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The Shopping Channel and Light In The Box Pros and Cons

Pros
  • It was easy to order and recived
  • Fast to order
  • Questionable
  • Wide selection
  • Price
  • Good deals
Cons
  • Lack of customer service
  • Product was not as advertised
  • Dreadful customer service and shipping policy
  • Horrible customer service
  • No way to contact a human
  • Poor service

The Shopping Channel and Light In The Box Most Positive Reviews

Top rated reviews
5

I needed to cancel the order and found a very pleasant young woman to do this for me.
Pleased (not Pissed) customer

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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4.6

I just bought two pairs of Tony Little Slip on Thongs and they are so uncomfortable to walk in. Will they get better...

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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The Shopping Channel and Light In The Box Most Critical Reviews

Lowest rated reviews
1

They will double bill u and not refund nor apologize, they promote 20% discount for signing up, but never give u any...

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1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

I placed an order on Sept. 23, on Sept 25 th I received an email informing they were shipping my package and I would...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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The Shopping Channel and Light In The Box Latest Reviews

Recent published reviews
1

They sent me a tv that didnt work. I sent it back and still never got a refund.

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No votes

Hi. Ive still not recieved my two orders from you yet.
Colour changing peacock led
Colour changing owl led.
I am also quite...

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2.6

I bought a beauty rest mattress in May and found it too firm. Contacted tsc they said no returns till June 1 so I get...

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1

I placed a order for 2 phone covers on the 9th of September money gone from account and have heard nothing at all from...

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The Shopping Channel and Light In The Box Products and Services

Most reviewed product and services
  • The Shopping Channel Customer Care (15 reviews)
  • The Shopping Channel Shipping Service (7 reviews)
  • The Shopping Channel Deal (1 review)
  • Light In The Box Shipping Service (649 reviews)
  • Light In The Box Customer Care (225 reviews)
  • Light In The Box Account (82 reviews)