PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Ashton Drake Galleries and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Ashton Drake Galleries
Light In The Box

The Ashton Drake Galleries and Light In The Box Overview

Total reviews
357
2516
Company responses
10
286
Issues resolved
2
17

Light In The Box was first mentioned on PissedConsumer on Feb 16, 2009 and since then this brand received 2516 reviews. It is 2159 reviews more than The Ashton Drake Galleries received since Sep 11, 2008. Light In The Box responds to reviews and communicates with its consumers more often than The Ashton Drake Galleries. Light In The Box customer service team contacts its customers via PissedConsumer.com in 11 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with The Ashton Drake Galleries customer support team and Light In The Box customer service.

The Ashton Drake Galleries and Light In The Box Consumer Ratings

Rank
436 out of 4576 in E-commerce category
79 out of 475 in Auctions and Marketplaces category
Customer service
256 in category
84 in category
Delivery Service
244 in category
65 in category
Price Affordability
531 in category
50 in category

The Ashton Drake Galleries and Light In The Box Rating Details

Customer service
1.5 (186 reviews)
1.2 (889 reviews)
Reviewer's quote

...Not pleased at all with the customer service !!!..

PissedConsumer1722883

Customer service told me to open a case if I don't have it by Dec 17th (even though I told them I needed before and choose shipping method accordingly). Yep, they told me to wait 20 business days after the 8 days it already took to ship. Latest reply from Customer care says "most of the packgaes...

Lu
Delivery Service
1.9 (181 reviews)
1.5 (736 reviews)
Reviewer's quote

...waited she was not available, reordered the first baby but would have to wait 4 months for delivery, needed by September 3 but was promised by August 6th..

PissedConsumer1616652

...No notification received of package delivery. Very frustrating. L du plessis :angry:..

Laurent C
Price Affordability
1.9 (168 reviews)
2.6 (571 reviews)
Reviewer's quote

...When I call it really seems they have no clue about shipping like they’re guessing, horrible customer service And for the price of the doll I will go back to paradise galleries. Goodbye..

LF

...Price 39. 36. Had trouble ordering with password...

Sandy h

The Ashton Drake Galleries and Light In The Box Pros and Cons

Pros
  • Shipped in a timely manner
  • General appearance
  • Quality
  • Wide selection
  • Price
  • Good deals
Cons
  • Customer service
  • False advertisement
  • Unable to stop charges
  • Horrible customer service
  • No way to contact a human
  • Poor service

The Ashton Drake Galleries and Light In The Box Most Positive Reviews

Top rated reviews
5

Did not reduce my last order Kathy
It said it was Deliverd but not to me I payed in full with PayPal Now I have no d...

5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

The Ashton Drake Galleries and Light In The Box Most Critical Reviews

Lowest rated reviews
1

Ordering from Ashton Drake.... A complete nightmare !!!! My son recently introduced me to realistic babies so I decided...

1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

The Ashton Drake Galleries and Light In The Box Latest Reviews

Recent published reviews
2.4

I purchased the twin baby monkeys and they look NOTHING like the picture. I paid $100 for two dolls that don’t even...

Read all 357 reviews

zuiver polyester brol, kleuren kloppen niet, maten kloppen niet. zuivere oplichting.

Read all 2516 reviews

The Ashton Drake Galleries and Light In The Box Products and Services

Most reviewed product and services
  • The Ashton Drake Galleries Doll (110 reviews)
  • The Ashton Drake Galleries Shipping Service (91 reviews)
  • The Ashton Drake Galleries Customer Care (16 reviews)
  • Light In The Box Shipping Service (416 reviews)
  • Light In The Box Customer Care (171 reviews)
  • Light In The Box Account (78 reviews)