PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and That Viral Product as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
That Viral Product

Light In The Box and That Viral Product Overview

Total reviews 3469 74
Company responses 286 0
Issues resolved 24 0

Light In The Box and That Viral Product Consumer Ratings

Rank
102 out of 318 in Auctions and Marketplaces category
875 out of 3119 in E-commerce category
Customer service
103 in category
472 in category
Website
97 in category
674 in category
Delivery Service
78 in category
779 in category
Exchange, Refund and Cancellation Policy
83 in category
1104 in category

Light In The Box and That Viral Product Rating Details

Customer service
1.2 (1168 reviews)
1.1 (37 reviews)
Reviewer's quote

No ability to contact live customer service? Looks like a scam website..

Read full review

...This is the WORST customer service and company i have ever dealt with, and now, think this is all a scam. Lindsay, Mesa AZ!..

Read full review
Website
1.8 (1036 reviews)
1.3 (29 reviews)
Reviewer's quote

...I have not received any confirmation on my order nor is anything showing up in my orders on the website. But this money has been paid to your website. It's like no order was placed but my money was taken...

Read full review

...Very corrupt website..

Read full review
Delivery Service
1.4 (977 reviews)
1 (37 reviews)
Reviewer's quote

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

Read full review

No delivery on makeup organizer, They absolutely make sure they have no contact with customer..

Read full review
Exchange, Refund and Cancellation Policy
1.2 (939 reviews)
1 (26 reviews)
Reviewer's quote

I ordered clothes for my gf and me in two accounts as on 8th on September and we see forever processing so only thing i saw as solution is refund asap i have already given ticket many times but they say 24 hrs but no mail was received regarding refund. As to the supervisor please send me a mail...

Read full review

I would really like a response to this matter or a refund for undelivered product I did not receive any notification that you got my order or when you would ship it but you had no problem taking my money. I have been waiting patiently for something to arrive but yet to no avail. Buying merchandise...

Read full review

Light In The Box and That Viral Product Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • I am extremely angry at this dishonest company
  • Items and prices
  • Product picture
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Not getting my merchandise
  • I am extremely angry at this dishonest company
  • Failure to communicate or deliver product

Light In The Box and That Viral Product Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Read full review
3.4

I saw an advert for That Viral Product on Facebook and linked to their website. On 10th November I ordered Crazy Nails...

Read full review
5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

Read full review
3.3

I ordered 2 x makeup boxes for xmas ..they have taken payment ..didnt come ...sent email no response

Read full review

Light In The Box and That Viral Product Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Read full review
1

AVOID! I bought something from them a month ago and still haven't received it. Sent 3 emails with no response. I don't...

Read full review
1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

Read full review
1

I ordered about a month, and I have also sent emails. I found a contact us form on their website. I guess we all have...

Read full review

Light In The Box and That Viral Product Latest Reviews

Recent published reviews
1

mijn gekochte goederen ophalen maar moet invoerrechten betalen, staat nergens op de site vermeld dus illegale actie die...

Read full review
No votes

Ordered 1 magnetic liner & lashes.charged $30.90
Then was charged again.
Then was offered $13 price for xtra pairs.so orde...

Read full review
No votes

Potrebuju protiědět, kdy mi přijdE objednavka s C. # 39419820

Read full review
1

I have tried contacting them at least 15 times already, They respond and tell you that they will get back to you, That...

Read full review

Light In The Box and That Viral Product Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (648 reviews)
  • Light In The Box Customer Care (224 reviews)
  • Light In The Box Account (82 reviews)
  • That Viral Product Shipping Service (54 reviews)