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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 11 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1767 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Offers 5

Customers don't like

  • No way to contact a human40
  • Horrible customer service38
  • Delivery35
  • Poor service30
  • Poor item quality10
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SwimOutlet

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 24 TOTAL REVIEWS
  • $780 CLAIMED LOSSES
  • $52 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Are very helpful 1
  • No good 1
  • Suit 1

Customers don't like

  • Misleading advertising on website3
  • Didnt give me my full refund3
  • Customer service is not fully trained2
  • Terrible customer service around returns2
  • Returns policy and deceptive product description2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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