PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Spurst as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Spurst

Light In The Box and Spurst Overview

Total reviews
3434
33
Company responses
286
0
Issues resolved
22
0

Light In The Box and Spurst Consumer Ratings

Rank
95 out of 314 in Auctions and Marketplaces category
2184 out of 3080 in E-commerce category
Customer service
102 in category
No votes
Website
100 in category
No votes
Delivery Service
80 in category
No votes
Exchange, Refund and Cancellation Policy
84 in category
No votes

Light In The Box and Spurst Rating Details

Customer service
1.2 (1149 reviews)
No votes
Reviewer's quote

...I am not at all happy with your customer service and no one has resolved my problem yet! The pending transaction got approved 3 days ago for the transaction 2007081738369158. So my request is REFUND my money of that fake order ID!!!! ASAP..

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No items

Website
1.8 (1015 reviews)
No votes
Reviewer's quote

No one know where is it dont buy from this website If your company is aware that using regular post air mail is not safe and packages are getting lost, it should avoid this option and ask people to use other ways of shipping. Once again your company ignore my question and I kindly ask you to...

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No items

Delivery Service
1.4 (964 reviews)
No votes
Reviewer's quote

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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No items

Exchange, Refund and Cancellation Policy
1.2 (929 reviews)
No votes
Reviewer's quote

...I cannot get any way to return and get a refund..

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No items

Light In The Box and Spurst Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
No votes
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
No votes

Light In The Box and Spurst Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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No votes
5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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No votes

Light In The Box and Spurst Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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No votes
1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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No votes

Light In The Box and Spurst Latest Reviews

Recent published reviews
1

Credit card was charged never received product don't use this company they are a scammer

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No votes
No votes

I havent received a tracking number or email confirmation of my package I dont even know if its shipped yet

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No votes

Light In The Box and Spurst Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (637 reviews)
  • Light In The Box Customer Care (214 reviews)
  • Light In The Box Account (82 reviews)