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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 12 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1800 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human42
  • Horrible customer service40
  • Delivery38
  • Poor service31
  • Poor customer service11
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Signals

Auctions and Internet Stores
  • 0 ISSUES RESOLVED
  • 36 TOTAL REVIEWS
  • $1.5K CLAIMED LOSSES
  • $99 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
  • Product 1
  • Products are good 1
  • Their catalog 1

Customers don't like

  • Customer service3
  • Required to return wrong item at my expense2
  • Too many items received1
  • Will not remove me from mailing list1
  • Ups delivery service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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