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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2106 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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Signals

E-commerce
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $3.2K CLAIMED LOSSES
  • $151 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
  • Their catalog 1
  • Products are good 1
  • Product i ordered 1
  • Product 1
  • Looks of the t-shirt in the catalog 1

Customers don't like

  • Customer service6
  • Poor communication2
  • Will not remove me from mailing list1
  • Too many items received1
  • Signals failed to ship correct item when promised1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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