PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Light In The Box and Signals as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Light In The Box
Signals

Light In The Box and Signals Overview

Total reviews
3138
121
Company responses
286
0
Issues resolved
19
0

Light In The Box and Signals Consumer Ratings

Rank
78 out of 300 in Auctions and Marketplaces category
530 out of 3047 in E-commerce category
Customer service
97 in category
296 in category
Website
93 in category
386 in category
Delivery Service
77 in category
279 in category
Exchange, Refund and Cancellation Policy
78 in category
289 in category

Light In The Box and Signals Rating Details

Customer service
1.2 (1048 reviews)
1.5 (53 reviews)
Reviewer's quote

never received order placed 4/12/2020 spoke to customer service said delay due to china worker..

Read full review

...I called customer service, she told me it was a 7 day trial. I told her I was looking at the website now and looking right at the 30 day offer. She said she was canceling my membership and refunding the money...

Read full review
Website
1.9 (926 reviews)
2.3 (44 reviews)
Reviewer's quote

I ordered a light from this company over a month ago. I was charged and got all the usual email clarification but no delivery details and I never received my light!When I logged back into my account it was as if I never ordered anything in the first place and there is no contact information for the...

Read full review

...When the agent totaled up my purchases they did NOT INCLUDE the discounts showed on the website. I was told the discounts only apply through catalog sales. To me that is a case of false advertising as the sale price should not be included on the web site if they were not going to honor them...

Read full review
Delivery Service
1.5 (880 reviews)
1.8 (39 reviews)
Reviewer's quote

After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

Read full review

...40!!!! I immediately contacted Customer service since I NEVER SIGNED UP FOR THAT SCAM. I NEVER received a refund of the $14. 95 charge...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (855 reviews)
1.5 (45 reviews)
Reviewer's quote

Over 6 weeks and my order has not arrived , I have asked for a refund and there has been no replies and I'm getting blatantly ignored..

Read full review

...Totally crap and they wouldn't refund the money. A scam for sure - I will never shop with them again..

Read full review

Light In The Box and Signals Pros and Cons

Pros
  • Wide selection
  • Price
  • Good deals
  • Products
  • Unique products
  • Product was fine
Cons
  • Horrible customer service
  • No way to contact a human
  • Poor service
  • Customer service
  • Monthly membership fee charged without knowledge
  • Poor communication

Light In The Box and Signals Most Positive Reviews

Top rated reviews
5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Read full review
4.6

Signals re-mailed item. great emails..great serevice..no charge

Read full review
5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

Read full review
4.5

I ordered monogrammed hoodies for my sister and daughter as Christmas presents...to be sent but asked both not to open...

Read full review

Light In The Box and Signals Most Critical Reviews

Lowest rated reviews
1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Read full review
1

Signals is a company that I will never do buisness with or recomend to anybody. They keep sending there unwanted...

Read full review
1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

Read full review
1

I placed an oder with Signals, someone named Carlos. He was really determined to do a hard sell and talked and talked...

Read full review

Light In The Box and Signals Latest Reviews

Recent published reviews
No votes

No response at all at present.

Read full review
No votes

SCAM-rip off-very disappointed

Read full review
No votes

I have ordered a hammock at 11 of May and never got it my order no#37325829, just want to know whether its been shipped...

Read full review
1

I placed an order and the sales person promised I would get a refund but I had to join this Signals VIP Insider. I...

Read full review

Light In The Box and Signals Products and Services

Most reviewed product and services
  • Light In The Box Shipping Service (611 reviews)
  • Light In The Box Customer Care (204 reviews)
  • Light In The Box Account (79 reviews)
  • Signals Shipping Service (19 reviews)
  • Signals Vip Membership (14 reviews)
  • Signals Customer Care (13 reviews)