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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 11 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1765 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.4K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Offers 5

Customers don't like

  • No way to contact a human40
  • Horrible customer service38
  • Delivery35
  • Poor service30
  • Poor item quality10
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Shutterfly

Auctions and Internet Stores
  • 1 ISSUES RESOLVED
  • 183 TOTAL REVIEWS
  • $22.7K CLAIMED LOSSES
  • $360 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Ease of use 3
  • Convenience of photo organization 3
  • Customer service 2
  • Rearranging of photos on share site easier 2
  • Old shutterfly website 2

Customers don't like

  • Customer service21
  • Delivery status6
  • Shipping policy6
  • Liers that promised results but gave us nothing5
  • That the offers were not as expected or led to believe3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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