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Light In The Box

Auctions and Internet Stores
  • 14 ISSUES RESOLVED
  • 1993 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human20
  • Poor service15
  • Delivery14
  • Horrible customer service9
  • No contact to customer service7
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Shutterfly

Auctions and Internet Stores
  • 2 ISSUES RESOLVED
  • 257 TOTAL REVIEWS
  • $35.8K CLAIMED LOSSES
  • $442 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Ease of use 3
  • Convenience of photo organization 3
  • User friendly website 2
  • Rearranging of photos on share site easier 2
  • Promos and diverse selection 2

Customers don't like

  • Customer service9
  • Unresponsive customer service3
  • Shipping policy3
  • Customer service is the worst3
  • Blaming others3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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