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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 13 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1832 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human23
  • Poor service15
  • Delivery14
  • Horrible customer service14
  • No contact to customer service7
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PBteen

Furniture and Decor
Has verified representatives
  • 2 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $4.3K CLAIMED LOSSES
  • $229 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Not good 6
  • Catalog design 1
  • Delivery 1

Customers don't like

  • Customer care3
  • No recourse3
  • Customer service2
  • Reflection that my business does not matter1
  • Unhappy customer1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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