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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 13 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1838 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human23
  • Poor service15
  • Delivery14
  • Horrible customer service14
  • No contact to customer service7
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Park West Gallery

Auctions and Internet Stores
Has verified representatives
  • 2 ISSUES RESOLVED
  • 1 COMPANY RESPONSES
  • 128 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $4.6K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
  • Artwork on board the ship 8
  • Cruise ship events and the artwork 4
  • Customer service 2
  • Sales staff 2
  • Service onboard the ship 1

Customers don't like

  • Customer service8
  • Deliberate delay tactics3
  • Low speed3
  • Not being able to contact the company with my query2
  • Poor packaging2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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