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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2105 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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Opticsplanet

E-commerce
Has verified representatives
  • 2 ISSUES RESOLVED
  • 52 COMPANY RESPONSES
  • 94 TOTAL REVIEWS
  • $13.2K CLAIMED LOSSES
  • $377 AVERAGE LOSS
2.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Them 2 years ago 2
  • At first they were helpfull until order was made 2
  • Sales people 1

Customers don't like

  • Customer service4
  • Item not delivered2
  • Very bad customer service1
  • Said item was backordered then month later sent wrong item1
  • Poor customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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