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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2106 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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Mixbook

Photography
  • 0 ISSUES RESOLVED
  • 32 TOTAL REVIEWS
  • $3.4K CLAIMED LOSSES
  • $337 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Interior of the final project 1
  • Ease of use of the website and ability to upload photos 1

Customers don't like

  • I think i explained this all ready4
  • Not getting my order on time2
  • Was lied to by several customer service reps1
  • Unwillingness to compensate me for my inconvenience1
  • Received wrong product1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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