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Light In The Box

Auctions and Internet Stores
Has verified representatives
  • 13 ISSUES RESOLVED
  • 286 COMPANY RESPONSES
  • 1859 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 23
  • Price 21
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • No way to contact a human23
  • Poor service15
  • Delivery14
  • No contact to customer service7
  • Poor item quality5
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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 11 ISSUES RESOLVED
  • 307 COMPANY RESPONSES
  • 353 TOTAL REVIEWS
  • $15.9K CLAIMED LOSSES
  • $157 AVERAGE LOSS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • None 8
  • Products 5
  • Salesperson 3
  • Product and sales price 2
  • Product as advertised 2

Customers don't like

  • Customer service11
  • Slow order processing9
  • Online service8
  • Do not honor what was promised5
  • Poor customer service5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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