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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2105 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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Lord And Taylor

Footwear and Clothing
Has verified representatives
  • 17 ISSUES RESOLVED
  • 427 COMPANY RESPONSES
  • 471 TOTAL REVIEWS
  • $24.3K CLAIMED LOSSES
  • $193 AVERAGE LOSS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Products 6
  • Product and sales price 4
  • Price 4
  • Salesperson 3
  • Product as advertised 2

Customers don't like

  • Customer service51
  • Slow order processing9
  • Online service8
  • Do not honor what was promised6
  • Customer service and the site5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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