PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifetouch Photography and Prestige Portraits as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifetouch Photography
Prestige Portraits

Lifetouch Photography and Prestige Portraits Overview

Total reviews
502
178
Company responses
0
0
Issues resolved
3
2

Lifetouch Photography and Prestige Portraits Consumer Ratings

Rank
46 out of 291 in Photography category
50 out of 291 in Photography category
Customer service
30 in category
23 in category
Product or Service Quality
35 in category
28 in category
Website
40 in category
32 in category
Price Affordability
37 in category
44 in category

Lifetouch Photography and Prestige Portraits Rating Details

Customer service
1.4 (252 reviews)
1.6 (90 reviews)
Reviewer's quote

...No one will actually stand up and take care of the situation ; each customer service representative just keeps passing the buck. That is not how a business should operate. I will not purchase another package of pictures from them...

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...Called and called and called their customer service for a retake date and never received a response..

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Product or Service Quality
1.5 (235 reviews)
1.8 (92 reviews)
Reviewer's quote

...BUT TO TAKE MY MONEY AND NEVER RECEIVE PRODUCT IS STEALING I AM YET TO GET MY PHOTOS. I WOULD HIGHLY RECOMMEND GOING THROUGH ANOTHER COMPANY..

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...Yes, it is good quality but 300 dollars for 5 poses? Just to give me a few pictures? I would not recommend coming here for upcoming seniors it is too expensive and senior year is already expensive..

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Website
1.6 (222 reviews)
1.9 (85 reviews)
Reviewer's quote

Their customer service is the WORST, whether using their website or ordering by phone. Their website NEVER works for me, even though I always have ALL of the codes, numbers, etc..

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...I only did it this way because prestige was not able to combine my order on the website. I received a confirmation notice on April 1, 2020. After several weeks not receiving my order and in light of COVID-19 I decided to call...

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Price Affordability
1.6 (219 reviews)
1.2 (101 reviews)
Reviewer's quote

...Give you one price then charge a higher price. Charged older couple $84 for 4 little photo sized pictures..

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Really??? How is this even legal? This is a complete rip-off and joke to say you're offering "senior portraits" for this price. Secondly, the photos were shipped via regular USPS very poorly packaged in paper / cardboard products. For this much money, they should be packaged and shipped in...

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Lifetouch Photography and Prestige Portraits Pros and Cons

Pros
  • Photographers are good
  • Photographer that took the pics was nice
  • Customer service was very nice and patient
  • Pictures came out great
  • Great until i got the price list
  • Quality seems decent
Cons
  • Terrible customer service
  • Lack of concern
  • Misleading information
  • Being overcharged
  • Ridiculously high pricing
  • Quality and prices

Lifetouch Photography and Prestige Portraits Most Positive Reviews

Top rated reviews
5


Life touch came to our church to take pictures for a directory. The experience before and during that process was grea...

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3.7

I had issues with there 800 customer service. Don't deal with them on line because it's a joke, go to and deal with...

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5

never received order for 3 months. It was resolved amicably.Good service

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3.6

For all those complaining about price- senior portraits are not a necessity. They are a luxury item. Most places gouge...

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Lifetouch Photography and Prestige Portraits Most Critical Reviews

Lowest rated reviews
1

I have put up with Lifetouch from kindergarten through senior year for my kids. I have paid their inflated prices, endur...

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1

Portraits were too expensive to cater for high school students. They seem to have the monopoly when it comes to school...

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1

I'm a student at school and my first freshman picture they mixed my friend and I name on the ID ALSO, ON THE RETAKE THE...

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1

I made an online order and cancelled it within one hour. I was debited in my checking account and when I cancelled the...

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Lifetouch Photography and Prestige Portraits Latest Reviews

Recent published reviews
No votes

Nothng has happened since contacting you

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1

I never post anything BUT I just had the absolute WORST experience having my son's Senior Portraits taken at Prestige Po...

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1

I ORDERED MY PHOTOS IN THE BEGINNING PART OF JUNE. I WAS TOLD I WOULD RECEIVE BY JULY 23RD. WHEN CALLING THE COMPANY ON...

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1

I will never take another portrait with this company. The location in Prattville AL is so unorganized. There was no...

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Lifetouch Photography and Prestige Portraits Products and Services

Most reviewed product and services
  • Lifetouch Photography Customer Care (63 reviews)
  • Lifetouch Photography School Photo Service (61 reviews)
  • Lifetouch Photography Photo (60 reviews)
  • Prestige Portraits School Photo (31 reviews)
  • Prestige Portraits Photo (28 reviews)
  • Prestige Portraits Photo Service (21 reviews)