PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portrait Innovations and Lifetouch Photography as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portrait Innovations
Lifetouch Photography

Portrait Innovations and Lifetouch Photography Overview

Total reviews
1314
473
Company responses
0
0
Issues resolved
5
3

Portrait Innovations was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 1314 reviews. It is 841 reviews more than Lifetouch Photography received since Dec 22, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lifetouch Photography customer support team than with Portrait Innovations customer service.

Portrait Innovations and Lifetouch Photography Consumer Ratings

Rank
30 out of 581 in Photography category
43 out of 581 in Photography category
Customer service
25 in category
30 in category
Product or Service Quality
24 in category
36 in category
Website
24 in category
40 in category

According to consumer ratings and reviews, Portrait Innovations ranks 13 points higher in the Photography category than Lifetouch Photography. People gave Portrait Innovations 1.5 stars for Customer service criterion in Photography category and it is 67 points higher than the worst rated brand in this category. At the same time, Lifetouch Photography was rated 1.4 stars for Customer service criterion in this category and it is 62 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Portrait Innovations has a higher rating than Lifetouch Photography. Regarding Website criterion, consumers gave Portrait Innovations 2.4 stars and it is 74% greater than other in category. Lifetouch Photography however was rated 1.6 stars and it is 57% greater than other in category.

Portrait Innovations and Lifetouch Photography Rating Details

Customer service
1.5 (698 reviews)
1.4 (233 reviews)
Reviewer's quote

...I have never been so shocked at the lack of customer service skills these people had. Now this is what I do for a living. I work I customer service...

Annoyed c

...The customer service was awful. It has been over a month now. You email reminding me of retake day in three days when I've not even received the original pictures...

PissedConsumer1726032
Product or Service Quality
2 (646 reviews)
1.5 (219 reviews)
Reviewer's quote

...Service was horrible n the place was dirty n stinking..

PissedConsumer1717985

...After waiting 2 months we received the pictures and the quality was inferior. There was blue writing in my daughters hair on one side and orange on another. The cap was two different colors and in various places the background was offset...

Erin C
Website
2.4 (634 reviews)
1.6 (201 reviews)
Reviewer's quote

When you try to call them, their voicemail greeting directs you to their website or to their stores. When you contact them by email, they refuse to have a conversation with you on the phone. They mandate that you do it all through email...

Jeff A

Their customer service is the WORST, whether using their website or ordering by phone. Their website NEVER works for me, even though I always have ALL of the codes, numbers, etc..

Wendy T

Portrait Innovations and Lifetouch Photography Pros and Cons

Pros
  • Photographer
  • How quickly i receive my photos
  • Variety of poses
  • Photographers are good
  • Customer service was very nice and patient
  • Photographer that took the pics was nice
Cons
  • Customer service
  • Misleading sales tactics
  • Pressure to buy
  • Terrible customer service
  • Misleading information
  • Having to deal with problems that should not have happened

Portrait Innovations and Lifetouch Photography Most Positive Reviews

Top rated reviews
5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

5

I was able to log onto child's ID one day but not the next (and yes I knew the Canadian site from the American site),...

Portrait Innovations and Lifetouch Photography Most Critical Reviews

Lowest rated reviews
1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

1

I have put up with Lifetouch from kindergarten through senior year for my kids. I have paid their inflated prices, endur...

Portrait Innovations and Lifetouch Photography Latest Reviews

Recent published reviews
1

I had an appointment on Sunday the 8th at 10:00. We were not called in to take pictures until 10:40. Then we were to com...

Read all 1314 reviews

Wrong background and only one picture.
Don't have her name and grade on it

Read all 473 reviews

Portrait Innovations and Lifetouch Photography Products and Services

Most reviewed product and services
  • Portrait Innovations Photo Service (209 reviews)
  • Portrait Innovations Customer Care (187 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Lifetouch Photography School Photo Service (60 reviews)
  • Lifetouch Photography Photo (57 reviews)
  • Lifetouch Photography Customer Care (56 reviews)