PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifetouch Photography and Portrait Innovations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifetouch Photography
Portrait Innovations

Lifetouch Photography and Portrait Innovations Overview

Total reviews
482
1404
Company responses
0
0
Issues resolved
3
5

Portrait Innovations was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 1404 reviews. It is 922 reviews more than Lifetouch Photography received since Dec 22, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lifetouch Photography customer support team than with Portrait Innovations customer service.

Lifetouch Photography and Portrait Innovations Consumer Ratings

Rank
44 out of 367 in Photography category
29 out of 367 in Photography category
Customer service
31 in category
26 in category
Product or Service Quality
37 in category
25 in category
Price Affordability
39 in category
32 in category

According to consumer ratings and reviews, Portrait Innovations ranks 15 points higher in the Photography category than Lifetouch Photography. People gave Lifetouch Photography 1.4 stars for Customer service criterion in Photography category and it is 63 points higher than the worst rated brand in this category. At the same time, Portrait Innovations was rated 1.5 stars for Customer service criterion in this category and it is 68 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Portrait Innovations has a higher rating than Lifetouch Photography. Regarding Price Affordability criterion, consumers gave Lifetouch Photography 1.6 stars and it is 59% greater than other in category. Portrait Innovations however was rated 2.1 stars and it is 66% greater than other in category.

Lifetouch Photography and Portrait Innovations Rating Details

Customer service
1.4 (240 reviews)
1.5 (737 reviews)
Reviewer's quote

...Still not resolved because their customer service is worthless..

Leslie d

...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

PissedConsumer1749540
Product or Service Quality
1.5 (223 reviews)
1.9 (684 reviews)
Reviewer's quote

After a great deal of time and frustration trying to recover our package from USPS, customer service sent us a replacement package with one of the most expensive pictures arriving with a defect right in the middle of the print. Called customer AGAIN, and they are sending a replacement, which will...

Etai

Poor customer service Didn't get my canvas picture Closed down and tell customer..

Utah
Price Affordability
1.6 (207 reviews)
2.1 (660 reviews)
Reviewer's quote

...Give you one price then charge a higher price. Charged older couple $84 for 4 little photo sized pictures..

Full N

Received an email and I made an appointment, in less than 20 hours they told me the price changed, and they would not honor my email pricing. 3 Day sale that ended over night when the store was closedgo figure. Why is there no store manager on site to honor the coupons? FALSE ADVERTISING, SO UPSET...

Avelyn

Lifetouch Photography and Portrait Innovations Pros and Cons

Pros
  • Photographers are good
  • Customer service was very nice and patient
  • Photographer that took the pics was nice
  • Photographer
  • Variety of poses
  • Speed of photo printing
Cons
  • Terrible customer service
  • Misleading information
  • Lack of concern
  • Customer service
  • Misleading sales tactics
  • Pressure to buy

Lifetouch Photography and Portrait Innovations Most Positive Reviews

Top rated reviews
5

I was able to log onto child's ID one day but not the next (and yes I knew the Canadian site from the American site),...

5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

Lifetouch Photography and Portrait Innovations Most Critical Reviews

Lowest rated reviews
1

I have put up with Lifetouch from kindergarten through senior year for my kids. I have paid their inflated prices, endur...

1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

Lifetouch Photography and Portrait Innovations Latest Reviews

Recent published reviews
1

Returned full package of pictures as advised by lifetouch on the picture retake day, daughter retook pictures 10/30/19 i...

Read all 482 reviews

We went to take Christmas pictures of my granddaughter and was not able to pick them up due to they are permanently...

Read all 1404 reviews

Lifetouch Photography and Portrait Innovations Products and Services

Most reviewed product and services
  • Lifetouch Photography School Photo Service (63 reviews)
  • Lifetouch Photography Photo (57 reviews)
  • Lifetouch Photography Customer Care (56 reviews)
  • Portrait Innovations Photo Service (216 reviews)
  • Portrait Innovations Customer Care (197 reviews)
  • Portrait Innovations Photographer (139 reviews)