PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifetouch Photography and Portrait Innovations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifetouch Photography
Portrait Innovations

Lifetouch Photography and Portrait Innovations Overview

Total reviews 571 1407
Company responses 0 0
Issues resolved 3 6

Lifetouch Photography and Portrait Innovations Consumer Ratings

Rank
45 out of 292 in Photography category
29 out of 292 in Photography category
Customer service
32 in category
27 in category
Product or Service Quality
35 in category
23 in category
Website
41 in category
23 in category
Price Affordability
38 in category
30 in category

Lifetouch Photography and Portrait Innovations Rating Details

Customer service
1.3 (297 reviews)
1.5 (738 reviews)
Reviewer's quote

...I have to wait for hours with customer service, and they are no help. The school gave me the email and phone number for a local lady. I got in touch with her to check on the status of my pictures...

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...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

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Product or Service Quality
1.5 (274 reviews)
1.9 (687 reviews)
Reviewer's quote

...I still couldn't get any type of service. If this type of service continues, they will be out of business soon. Just look at their reviews..

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Poor customer service Didn't get my canvas picture Closed down and tell customer..

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Website
1.6 (256 reviews)
2.4 (674 reviews)
Reviewer's quote

...Their website is a joke. They have several numbers for customer service and no one picks up. One of the numbers just hangs up...

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I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

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Price Affordability
1.6 (251 reviews)
2 (661 reviews)
Reviewer's quote

...Now, since merging with Shutterfly, the price doubled and there is NO customer service...

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Received an email and I made an appointment, in less than 20 hours they told me the price changed, and they would not honor my email pricing. 3 Day sale that ended over night when the store was closedgo figure. Why is there no store manager on site to honor the coupons? FALSE ADVERTISING, SO UPSET...

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Lifetouch Photography and Portrait Innovations Pros and Cons

Pros
  • Ability to order online
  • Photographer that took the pics was nice
  • Photographers are good
  • Photographer
  • How quickly i receive my photos
  • Variety of poses
Cons
  • Terrible customer service
  • Lack of concern
  • Misleading information
  • Customer service
  • Misleading sales tactics
  • Pressure to buy

Lifetouch Photography and Portrait Innovations Most Positive Reviews

Top rated reviews
5


Life touch came to our church to take pictures for a directory. The experience before and during that process was grea...

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5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

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5

never received order for 3 months. It was resolved amicably.Good service

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5

The new young guy manager at the lakeline mall, Austin, Tx location is a joke. He has no customer service values at...

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Lifetouch Photography and Portrait Innovations Most Critical Reviews

Lowest rated reviews
1

I have put up with Lifetouch from kindergarten through senior year for my kids. I have paid their inflated prices, endur...

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1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

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1

I'm a student at school and my first freshman picture they mixed my friend and I name on the ID ALSO, ON THE RETAKE THE...

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1

I was 'pressured' into purchasing too many photos. I told no less than 4 salesclerks that I had a $19.99 coupon - they...

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Lifetouch Photography and Portrait Innovations Latest Reviews

Recent published reviews
No votes

I paid for school pictures at least 7 months ago and never received them.

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1

I want my refund . Store closed with no notice and I have a refund that is owed to me

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1

Never received the photo that I paid for, and they wont reply back

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1

I've been trying to get my pictures that I paid for since last year and I paid for it if I can't get the rest of my...

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Lifetouch Photography and Portrait Innovations Products and Services

Most reviewed product and services
  • Lifetouch Photography School Photo Service (66 reviews)
  • Lifetouch Photography Photo (60 reviews)
  • Lifetouch Photography Photo Service (57 reviews)
  • Portrait Innovations Photo Service (218 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Portrait Innovations Photo (74 reviews)