PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifetouch Photography and Photos Unlimited as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifetouch Photography
Photos Unlimited

Lifetouch Photography and Photos Unlimited Overview

Total reviews
482
10
Company responses
0
0
Issues resolved
3
0

Lifetouch Photography was first mentioned on PissedConsumer on Dec 22, 2010 and since then this brand received 482 reviews. It is 472 reviews more than Photos Unlimited received since Jul 12, 2016.

Lifetouch Photography and Photos Unlimited Consumer Ratings

Rank
44 out of 367 in Photography category
37 out of 367 in Photography category
Customer service
31 in category
16 in category
Product or Service Quality
37 in category
32 in category
Price Affordability
39 in category
37 in category

According to consumer ratings and reviews, Photos Unlimited ranks 7 points higher in the Photography category than Lifetouch Photography. People gave Lifetouch Photography 1.4 stars for Customer service criterion in Photography category and it is 63 points higher than the worst rated brand in this category. At the same time, Photos Unlimited was rated 2 stars for Customer service criterion in this category and it is 78 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Photos Unlimited has a higher rating than Lifetouch Photography. Regarding Price Affordability criterion, consumers gave Lifetouch Photography 1.6 stars and it is 59% greater than other in category. Photos Unlimited however was rated 1.8 stars and it is 61% greater than other in category.

Lifetouch Photography and Photos Unlimited Rating Details

Customer service
1.4 (240 reviews)
2 (4 reviews)
Reviewer's quote

...Still not resolved because their customer service is worthless..

Leslie d

...Helene Shore, Their Customer..

Dana
Product or Service Quality
1.5 (223 reviews)
1.7 (6 reviews)
Reviewer's quote

After a great deal of time and frustration trying to recover our package from USPS, customer service sent us a replacement package with one of the most expensive pictures arriving with a defect right in the middle of the print. Called customer AGAIN, and they are sending a replacement, which will...

Etai

...However, the quality of the final product i must say it is a disgrace to walmart. And i really mean it. We didn't expect such a low poor quality photos from a big, well known company like Walmart...

PissedConsumer1745201
Price Affordability
1.6 (207 reviews)
1.8 (5 reviews)
Reviewer's quote

...Give you one price then charge a higher price. Charged older couple $84 for 4 little photo sized pictures..

Full N

I would like to make a complaint about one of your employees. Jaclyn Grover at Studios Unlimited in the Dawson Creek Walmart store # 05776. I wanted nice photos don’t for my daughters first birthday. The lady at the photo studio gave me the exact opposite. She smelled like marijuana. She...

Hannah C

Lifetouch Photography and Photos Unlimited Pros and Cons

Pros
  • Photographers are good
  • Customer service was very nice and patient
  • Photographer that took the pics was nice
  • Will price match with a photograph or newspaper clipping
  • Were very nice to my mother
  • That they do excellent work
Cons
  • Terrible customer service
  • Misleading information
  • Lack of concern
  • Unprofessional staff
  • That their in store discount was not high enough for my mother
  • Not good value for the money for just two photographs

Lifetouch Photography and Photos Unlimited Most Positive Reviews

Top rated reviews
5

I was able to log onto child's ID one day but not the next (and yes I knew the Canadian site from the American site),...

3.9

Back on Sunday, July 10, 2016, my 85 year old mother and I went to visit one of their Photos Unlimited, LLC stores locat...

Lifetouch Photography and Photos Unlimited Most Critical Reviews

Lowest rated reviews
1

I have put up with Lifetouch from kindergarten through senior year for my kids. I have paid their inflated prices, endur...

1

The photos of my son were washed out with horrible lighting, they changed his hairstyle to the way they liked it which...

Lifetouch Photography and Photos Unlimited Latest Reviews

Recent published reviews
1

Returned full package of pictures as advised by lifetouch on the picture retake day, daughter retook pictures 10/30/19 i...

Read all 482 reviews
1

Oh My Dear Lord!
i have just read some of the reviews that people left here and i must agree with some of them 100%.
Just...

Read all 10 reviews

Lifetouch Photography and Photos Unlimited Products and Services

Most reviewed product and services
  • Lifetouch Photography School Photo Service (63 reviews)
  • Lifetouch Photography Photo (57 reviews)
  • Lifetouch Photography Customer Care (56 reviews)
  • Photos Unlimited Photo Service (4 reviews)
  • Photos Unlimited Photo (2 reviews)