PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LifeSafer and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LifeSafer
Smart Start

LifeSafer and Smart Start Overview

Total reviews
50
277
Company responses
0
31
Issues resolved
2
4

LifeSafer and Smart Start Consumer Ratings

Rank
351 out of 2482 in Equipment category
374 out of 2482 in Equipment category
Value for money
255 in category
301 in category
Customer service
199 in category
204 in category
Price Affordability
351 in category
362 in category
Exchange, Refund and Cancellation Policy
250 in category
238 in category

LifeSafer and Smart Start Rating Details

Value for money
1.7
(24 reviews)
1.3
(129 reviews)
Reviewer's quote

I dont have money to tow it an hour and a half away Last time this happened , I had to pay the service guy to come meet me when it was clearly the malfunctioning device . He even had to replace it! Screw this company . Good luck getting them to answer the phone when you need them the most! GO WITH...

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...Raised my rates because they need more money for "working expense's" according to their email. Telling me its just a "modest increase" of $ 25. i sent an email about my frustration raising my rates...

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Customer service
1.6
(24 reviews)
1.6
(147 reviews)
Reviewer's quote

My device is broken and the customer service help told me to charge my car battery and call back. When I called back I was directed to a survey when I chose the help option..

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The customer service is trash, the device is trash, the absolute disgusting thievery is trash, and anyone that works for a company that has the moral compass this company does is trash. *** Smart Start, for stealing money from your customers and being too dumb to know when they are in the right,...

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Price Affordability
1.5
(23 reviews)
1.4
(130 reviews)
Reviewer's quote

False advertising no answer the phone and they say 24/7 its a lie they said one price and then try to charge me more nobody explain anything once you got stuck with them thats it the worseeeee..

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...She said NO you HAVE TO PAY THE FULL PRICE. I suffer from PTSD and became very upset. I explained that I could not afford to pa y that amount...

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Exchange, Refund and Cancellation Policy
1.2
(23 reviews)
1.3
(129 reviews)
Reviewer's quote

Hello my name is Drew Davidson, birthday 12/31/1999. I have been trying to contact lifesaver for the last three days to change the location of my appointment from West Virginia to California. I have been led on four hour hold and never been connected with someone who can transfer my account. Im...

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ive written to you a couple of times already and still havent heard about the refund from the towing bill i had to pay 142 dollars because of a faulty head unit this happen on dec 19 arond 930 in the morning pls get on to this refund it was a faulty head unit defective unit this is twice this has...

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LifeSafer and Smart Start Pros and Cons

Pros
  • To cheat you out your money
  • Serviceman was fast to help me when i was released from jail
  • Non
  • Its good when it works
  • When it works it works good
  • When it work it works
Cons
  • Expensive
  • Untrained people installing device untrained people removing device
  • Terrible customer service
  • Malfunctions
  • Bad equipment extra fees wait time on phone customer service
  • Faulty equipment and poor customer service

LifeSafer and Smart Start Most Positive Reviews

Top rated reviews
5

I'm locked outbid car. Battery cable had to be removed due to electrical failure of car. Cable has been reconnected....

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5

I'm trying to get a copy of the interlock agreement for the DMV to get my license reinstated. I've spent 10 hours...

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5

Lost my job at the beginning of the month and can't afford to pay the fee for appointment which was scheduled

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5

After dealing with Intoxalock ( which was a night mare) Smart Start was excellent from start to finish ! Equipment was...

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LifeSafer and Smart Start Most Critical Reviews

Lowest rated reviews
1

Hello my name is Drew Davidson, birthday 12/31/1999. I have been trying to contact lifesaver for the last three days to...

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1

Its been one week and ive been almost stranded 3 times and had to have my vehical towed on the weekend because there is...

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1

Device is not working properly. Keeps saying missed test when one has never been missed. Today my car wont start...

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1

Give me some help, not try to play me, I know sometimes things happen, but.then tell a customer pay me and I will help...

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LifeSafer and Smart Start Latest Reviews

Recent published reviews
No votes

My complaint is about getting an answer on the phone I was on hold for 3 hours and never did anyone to there's no...

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1

-My battery died. I jumped it. The device would stay on and then killed my battery. I took it in, and the tech took 4...

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No votes

Is mobile installation available? I am having issues getting someone to drive me to an installation location. And I...

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1

This company is the biggest joke. They use a third party, and they make you pay for that. I have had nothing but...

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