PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifeproof and Otterbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifeproof
Otterbox

Lifeproof and Otterbox Overview

Total reviews 646 649
Company responses 0 0
Issues resolved 2 9

Lifeproof and Otterbox Consumer Ratings

Rank
183 out of 892 in Gadgets and Accessories category
99 out of 892 in Gadgets and Accessories category
Price Affordability
303 in category
177 in category
Product or Service Quality
201 in category
92 in category
Customer service
116 in category
79 in category
Warranty
149 in category
82 in category

Lifeproof and Otterbox Rating Details

Price Affordability
1.9
(268 reviews)
2.5
(261 reviews)
Reviewer's quote

...So customer service makes a mistake and the customer pays the price..

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...Do I have to buy a brand new case or is it part of my warranty to get the newer one? Also, is there a possibility of a discounted price or PROMO if I did have to buy a brand new one?the oyyet..

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Product or Service Quality
1.7
(265 reviews)
2.4
(273 reviews)
Reviewer's quote

...Poor customer service Im just looking for a power cord a a new manual!..

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...Called OtterBox for warranty (supposed to be for 7 years), they said they stop producing any product after the newer model arrives. The agent searched Amazon for any case for the G10, and happily told me to go buy it from there!!! No warranty. I guess this is total nonsense...

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Customer service
2
(245 reviews)
2.2
(279 reviews)
Reviewer's quote

I like talking to customer service verses online shopping. Once I got through the automated system and got someone online, everything went good. Yes..

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...Spoke with customer service who said they would send a replacement in 6 weeks. As I never received anything, I contacted them. Now they are asking for photos of the item they said I could discard...

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Warranty
1.9
(241 reviews)
2.4
(261 reviews)
Reviewer's quote

They took care of my warranty without any issues and were incredibly helpful. Its always great to floral with life proof!..

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When the case or screen protector finally succumbs to the abuse it endure, it has been a breeze to get them replaced via otterboxs warranty program. Not sure why people complain about sometimes having to take photos to prove the damage or why they throw away the broken case/protector before getting...

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Lifeproof and Otterbox Pros and Cons

Pros
  • Free warranty
  • Easy warranty
  • Previous protections with other phones
  • Warranty
  • Supposed to be durable product with lifetime warranty
  • Size and color
Cons
  • Terrible customer service
  • Product
  • Warranty misleading
  • Customer service
  • Product and customer service
  • Very unhappy with otterbox

Lifeproof and Otterbox Most Positive Reviews

Top rated reviews
5

I Purchased my case in June 2019 the silent button on my iPhone I guess its a 10+ the rubber has broken off

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5

5 stars, my phone has been thrown across the room many times by my toddler and always survives!!

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5

Just got my lifeproof iPhone 6 case in the mail, it only took a week! Very happy with lifeproof's warranty plan!

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5

I've had nothing but good service out of OtterBox matter of fact the warranty department is excellent the product that...

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Lifeproof and Otterbox Most Critical Reviews

Lowest rated reviews
1

No one answering or ch are chatting
No one is answering or chatting.
Poor customer service
Im just looking for a power cord...

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1

Not receiving my warranty replacement OtterBox for my pixel 6. Waiting 6 months. Talk to them six times. Give me a...

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1

Can't talk on my phone at all. Noone can hear me. I recently had surgery and my doctor called me.....he couldn't hear...

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1

OtterBox Defender for my iPhone 6 cracked and broke after 6 months.
I first checked out the warranty & found that they...

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Lifeproof and Otterbox Latest Reviews

Recent published reviews
1

My floor is only 2 years old and about 75 percent of the tiles are broken and cracked along the locking edges. For a...

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4.9

I have been using otterbox cases for over a decade and as a habitual daily phone dropper have been amazed how well the...

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No votes

Got it yesterday. Used it last night. Ok. Used this morning and got this error code wondered how to resolve this

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No votes

I would like to talk to someone about my situation give me a phone number I can call I have a old Apple outter box that...

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