PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifeproof and Otterbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifeproof
Otterbox

Lifeproof and Otterbox Overview

Total reviews 551 380
Company responses 0 0
Issues resolved 1 3

Lifeproof and Otterbox Consumer Ratings

Rank
186 out of 843 in Gadgets and Accessories category
116 out of 843 in Gadgets and Accessories category
Price Affordability
238 in category
No votes
Product or Service Quality
129 in category
No votes
Customer service
86 in category
No votes
Warranty
105 in category
No votes

Lifeproof and Otterbox Rating Details

Price Affordability
1.7 (226 reviews)
No votes
Reviewer's quote

...00 and should be top of the line for that price. I have talked to other owners of this case and they all have the same issue. You would think they would look at the product and make changes..

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...95 and I discovered in the same day the price in Apple. com is $19. 95, so I contacted their customer service to adjust price or return the product, they did not accept to price match and need me to pay for shipping back and restocking fee...

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Product or Service Quality
1.5 (222 reviews)
No votes
Reviewer's quote

Chat does not work as promoted and unable to contact anyone via email or phone! Poor customer service..

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All these products have Lifetime Warranties (less than 1 year old) but unfortunately there is no one at Otter to speak with since they discontinued their Phone Support during COVID-19. The current message instructs the consumer to file any warranty claims online. I then filed the claim online, but...

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Customer service
1.8 (205 reviews)
No votes
Reviewer's quote

...Will never again buy a life proof absolutely garbage and terrible customer service..

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This is a gross customer service issue, and I should not have to pay these additional charges due to your slow respone time and mistake in order. Also to note, customer service was not avalible via phone (I do understand the Covid 19 issue) however this is not good customer service. I ask for a...

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Warranty
1.7 (202 reviews)
No votes
Reviewer's quote

...Filled out warranty. But still uncertain the order is filled out. Not so complicated,But the page makes it confusing...

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Can someone send me a return label an send me a new OtterBox because its a lifetime warranty an I need another one its for a Apple 8 plus ty Lena..

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Lifeproof and Otterbox Pros and Cons

Pros
  • Easy warranty
  • Previous protections with other phones
  • Free warranty
  • Quality of product
  • Customer service
  • Warranty
Cons
  • Terrible customer service
  • Product
  • Warranty misleading
  • Customer service
  • Product and customer service
  • Shipping sucks

Lifeproof and Otterbox Most Positive Reviews

Top rated reviews
5

Lifeproof's claims of being waterproof have nothing backing them but words. I have a water damaged IPhone that will...

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5

Your website is very hard to use. I would rather never buy a case from your company again and actually destroy my...

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5

Called the company, they asked for a photo of the case and the serial number from the inside, then they shipped me a bra...

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5

I had ordered a screen protector from Otterbox, but then realized I actually didn't need it. I called to cancel the...

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Lifeproof and Otterbox Most Critical Reviews

Lowest rated reviews
1

I dropped my phone ONCE from hip-height- that's DEFINITELY less than the 6-ft guarantee- the screen shattered, and they...

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1

When I use the word "replace" I have in mind receiving something that can actually work for my GS4, as distinct from "re...

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1

Don't buy this case. I bought it and had it on for less than a week. It worked fine in the water, but one night I...

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1

I placed an order for an ipad mini case for my autistic son's ipad mini on 11/30/2014. My confirmation email stated...

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Lifeproof and Otterbox Latest Reviews

Recent published reviews
1

Had my phone in my pocket with a life proof case on and my phone screen broke. Tried calling life proof there not...

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4

SendHello,
Otterbox denied my initial claim. It finally got resolved and they shipped me a replacement. Thanks for your h...

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1

Chat does not work as promoted and unable to contact anyone via email or phone! Poor customer service.

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1

I purchased a otterbox for my Samsung Galaxy S6 phone and had the protective case for about a month, dropped my phone...

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Lifeproof and Otterbox Products and Services

Most reviewed product and services
  • Lifeproof Cell Phone Case (80 reviews)
  • Lifeproof Iphone 6 Cell Phone Case (36 reviews)
  • Lifeproof Iphone 6s Cell Phone Case (27 reviews)
  • Otterbox Cell Phone Case (58 reviews)
  • Otterbox Iphone 6 Cell Phone Case (15 reviews)
  • Otterbox Shipping Service (10 reviews)