PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lifeproof and Otterbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lifeproof
Otterbox

Lifeproof and Otterbox Overview

Total reviews
519
310
Company responses
0
0
Issues resolved
1
2

Lifeproof was first mentioned on PissedConsumer on Oct 3, 2012 and since then this brand received 519 reviews. It is 209 reviews more than Otterbox received since May 21, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Otterbox customer support team than with Lifeproof customer service.

Lifeproof and Otterbox Consumer Ratings

Rank
132 out of 1198 in Gadgets and Accessories category
89 out of 1198 in Gadgets and Accessories category
Price Affordability
186 in category
141 in category
Product or Service Quality
123 in category
80 in category
Customer service
61 in category
59 in category

According to consumer ratings and reviews, Otterbox ranks 43 points higher in the Gadgets and Accessories category than Lifeproof. People gave Lifeproof 1.7 stars for Price Affordability criterion in Gadgets and Accessories category and it is 97 points higher than the worst rated brand in this category. At the same time, Otterbox was rated 2.2 stars for Price Affordability criterion in this category and it is 142 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Otterbox has a higher rating than Lifeproof. Regarding Customer service criterion, consumers gave Lifeproof 1.8 stars and it is 78% greater than other in category. Otterbox however was rated 1.8 stars and it is 79% greater than other in category.

Lifeproof and Otterbox Rating Details

Price Affordability
1.7 (218 reviews)
2.2 (153 reviews)
Reviewer's quote

...00 and should be top of the line for that price. I have talked to other owners of this case and they all have the same issue. You would think they would look at the product and make changes..

Darneisha

...They are several phone cases out there for less than half that price, and they come with a built in screen protector, which the Otterbox does not have. Otterbox products are GARBAGE!!!!..

Abraham G
Product or Service Quality
1.5 (211 reviews)
2 (157 reviews)
Reviewer's quote

...It should not be up to the consumer to use dryer sheets and baby powder to get your product to work. And even after trying all of those things because I wanted to make the $100 case work but nothing helped..

Shunta

why wouldn't Otterbox exchange it for me should it be a problem??? Afterall, they are the ones that caused the problem by NOT having product in stock to honor their warranty and to make matters worse, they cannot tell me when it can be replaced!!!!!! Don't get me wrong, things happen and product...

B G
Customer service
1.8 (196 reviews)
1.8 (153 reviews)
Reviewer's quote

...Calls to Customer Service added to my frustration because they do not provide 24/7 coverage. It’s the same thing with emails. All I’m getting are scripted automated messages...

PissedConsumer1512467

Called customer service and the guy sounded so freaking nervous and didn't have a single clue what was going on. Kept making snide comments, very off-putting They couldn't find our order, even with a confirmation number from Well's Fargo, multiple possible emails AND address and they didn't find...

Roczen

Lifeproof and Otterbox Pros and Cons

Pros
  • Previous protections with other phones
  • Easy warranty
  • Customer service
  • Size and color
  • Quality of product
  • I like their site
Cons
  • Terrible customer service
  • Product
  • Product failed
  • Shipping sucks
  • Product and customer service
  • Customer service

Lifeproof and Otterbox Most Positive Reviews

Top rated reviews
5

Lifeproof's claims of being waterproof have nothing backing them but words. I have a water damaged IPhone that will...

5

Your website is very hard to use. I would rather never buy a case from your company again and actually destroy my...

Lifeproof and Otterbox Most Critical Reviews

Lowest rated reviews
1

I dropped my phone ONCE from hip-height- that's DEFINITELY less than the 6-ft guarantee- the screen shattered, and they...

1

When I use the word "replace" I have in mind receiving something that can actually work for my GS4, as distinct from "re...

Lifeproof and Otterbox Latest Reviews

Recent published reviews

Part of cover on ringer on the side broke off. I bought the Lifeproof fre Series waterproof for my iPhone 11. Can it be...

Read all 519 reviews
1

Placed an order a week ago, never received a confirmation email. Called customer service and the guy sounded so...

Read all 310 reviews

Lifeproof and Otterbox Products and Services

Most reviewed product and services
  • Lifeproof Cell Phone Case (75 reviews)
  • Lifeproof Iphone 6 Cell Phone Case (36 reviews)
  • Lifeproof Iphone 6s Cell Phone Case (26 reviews)
  • Otterbox Cell Phone Case (47 reviews)
  • Otterbox Iphone 6 Cell Phone Case (15 reviews)
  • Otterbox Customer Care (12 reviews)