PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Life Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Life Storage

Public Storage and Life Storage Overview

Total reviews
995
187
Company responses
0
0
Issues resolved
4
1

Public Storage and Life Storage Consumer Ratings

Rank
73 out of 587 in Moving and Storage category
71 out of 587 in Moving and Storage category
Customer service
66 in category
65 in category
Product or Service Quality
56 in category
57 in category
Price Affordability
80 in category
54 in category
Reliability
52 in category
45 in category

Public Storage and Life Storage Rating Details

Customer service
1.5 (391 reviews)
1.5 (95 reviews)
Reviewer's quote

...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Most of them get by on GED and from being manager of retail stores w/ no experience on customer service whatsoever. People are so ignorant and try to be evil but guess what Karma has all our contact info. What did that accomplish poor thoughts with customer and the soul should be ashamed for the...

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Product or Service Quality
1.7 (345 reviews)
1.7 (86 reviews)
Reviewer's quote

...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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...I rent two large units and am actually considering transferring to another location due to the lack of customer service and rude actions of the employees. employees..

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Price Affordability
1.6 (315 reviews)
2.1 (89 reviews)
Reviewer's quote

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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And all this alongside the rather sizable screw-ups and ACTUAL damage to property youre supposed to be storing/protecting, yet the price continues to rise as such, I think well be seeking accommodation elsewhere. Honestly, if one of my employees had been this flip/borderline rude to one of MY...

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Reliability
1.4 (285 reviews)
1.6 (83 reviews)
Reviewer's quote

They have the worst people they hire to be alleged professionals as managers & supervisors. They have the same mentally throughout this company & I will be producing a web page to specifically halt their business because of the unprofessional practices that they use. You call in for simple...

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This place is the hardest to deal with I expressed to them I lost my job due to the virus 'and' they allowed me one push back payment I paid then I fell behind again and paid now with all the late fees and leans they have got me to pay you would think they would allow you to pay one month at a time...

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Public Storage and Life Storage Pros and Cons

Pros
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
  • U must have better customer service starting with the manager
  • Location
  • Employee was nice
Cons
  • Customer service
  • Fees
  • Price increase
  • Customer service
  • Company does not respond
  • Zero customer service

Public Storage and Life Storage Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I had a very great experience with Life Storage, especially Tim. He went out of his way to make sure it was a good...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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5

I just cant get over how Mrs. Jeanne and Charnele have the best customer service i have seen in a long time. The are...

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Public Storage and Life Storage Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Our trailer was stored at the LifeStorage on Spencer in Las Vegas. On Christmas Eve we went over to the LifeStorage to p...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1

This message is for whom it may concern. I have spoken with (LifeStorage Employee) and (LifeStorage Employee) of Life St...

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Public Storage and Life Storage Latest Reviews

Recent published reviews
1

They have the worst people they hire to be alleged professionals as managers & supervisors. They have the same...

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1

During the pandemic no compassion!!!! Pay $129 a month for over 7 yrs and asked if late fee could be waived and was...

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4

I know you, as a company, are going through issues as well because of the covid situation, however I need help from the...

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1

Terrible storage facility, dirty, unkept, dishonest, overpriced, rude.

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Public Storage and Life Storage Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (147 reviews)
  • Public Storage Manager (64 reviews)
  • Life Storage Storage Unit (50 reviews)
  • Life Storage Customer Care (26 reviews)
  • Life Storage Manager (10 reviews)