PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Life Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Life Storage
Public Storage

Life Storage and Public Storage Overview

Total reviews
179
977
Company responses
0
0
Issues resolved
1
4

Life Storage and Public Storage Consumer Ratings

Rank
72 out of 580 in Moving and Storage category
74 out of 580 in Moving and Storage category
Customer service
62 in category
63 in category
Price Affordability
54 in category
78 in category
Reliability
42 in category
48 in category
Product or Service Quality
55 in category
54 in category

Life Storage and Public Storage Rating Details

Customer service
1.5 (89 reviews)
1.5 (376 reviews)
Reviewer's quote

...everytime I call customer service number I get directed to the initial storage location where my storage is I can never get ahold of an actual person and customer service who's willing to help anyone filing a complaint with the better business bureau and I'm contacting the Attorney general!!!..

Read full review

... to as high as up to company ladder as I can go otherwise I will be filing a lawsuit because no way was this in any way shape or form professional manners for customer service....

Read full review
Price Affordability
2.1 (84 reviews)
1.6 (305 reviews)
Reviewer's quote

And all this alongside the rather sizable screw-ups and ACTUAL damage to property youre supposed to be storing/protecting, yet the price continues to rise as such, I think well be seeking accommodation elsewhere. Honestly, if one of my employees had been this flip/borderline rude to one of MY...

Read full review

...If you have rented for over 3 years, you will be shocked at the price increase. You need to move on from this company. The procedures are company wide, so do not be surprised that each location is basically the same...

Read full review
Reliability
1.5 (80 reviews)
1.4 (276 reviews)
Reviewer's quote

Very concerned about the ambient temperature inside my Unit. I rent a space inside the three-story complex located on the second floor (about the middle of the building). I was told when I rented the space that the building was climate controlled with an Hvac system. The day I rented the space, it...

Read full review

I had 3 units for less than one month, paid upfront when I rented and prior to one month, though I was on autopay with my credit card, got an email that they put a lien on my property in one unit for $38 bill though they were supposed to automatically charge my credit card. I go no prior...

Read full review
Product or Service Quality
1.7 (79 reviews)
1.7 (335 reviews)
Reviewer's quote

You need to learn some good old fashioned customer service and professional dispute resolution because you are grossly lacking in that department! I hope the CEO of life storage sees your idea of the proper way to handle this situation and finds himself someone who can run his company up instead of...

Read full review

Your customer service representative, Jasmine Jones, was very accommodating, cordial and helpful on March 5, 2020 when I visited your facility at 4811 N. University Drive, in Fort Lauderdale, Florida. She carefully assessed my needs/request and tendered complete customer satisfaction...

Read full review

Life Storage and Public Storage Pros and Cons

Pros
  • U must have better customer service starting with the manager
  • Location
  • Employee was nice
  • Manger at move in was good
  • Customer service and price at begining
  • Apparently reasonable rate
Cons
  • Company does not respond
  • Zero customer service
  • Unreasonable late fees
  • Customer service
  • Fees
  • Price increase

Life Storage and Public Storage Most Positive Reviews

Top rated reviews
5

I had a very great experience with Life Storage, especially Tim. He went out of his way to make sure it was a good...

Read full review
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

Read full review
5

I just cant get over how Mrs. Jeanne and Charnele have the best customer service i have seen in a long time. The are...

Read full review
5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

Read full review

Life Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

Our trailer was stored at the LifeStorage on Spencer in Las Vegas. On Christmas Eve we went over to the LifeStorage to p...

Read full review
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

Read full review
1

This message is for whom it may concern. I have spoken with (LifeStorage Employee) and (LifeStorage Employee) of Life St...

Read full review
1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

Read full review

Life Storage and Public Storage Latest Reviews

Recent published reviews
1

Very concerned about the ambient temperature inside my Unit. I rent a space inside the three-story complex located on...

Read full review
1

Public Storage retaliation? I complained by email to Public Storage about them threatening customers with auction if...

Read full review
1.3

For my storage being locked for no reason being over charged and given late fees for no reason and not being given the...

Read full review
1.1

I had 3 units for less than one month, paid upfront when I rented and prior to one month, though I was on autopay with m...

Read full review

Life Storage and Public Storage Products and Services

Most reviewed product and services
  • Life Storage Storage Unit (47 reviews)
  • Life Storage Customer Care (24 reviews)
  • Life Storage Manager (7 reviews)
  • Public Storage Storage Unit (470 reviews)
  • Public Storage Customer Care (145 reviews)
  • Public Storage Manager (63 reviews)