PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Life Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Life Storage
Public Storage

Life Storage and Public Storage Overview

Total reviews 187 1002
Company responses 0 0
Issues resolved 1 4

Life Storage and Public Storage Consumer Ratings

Rank
72 out of 607 in Moving and Storage category
73 out of 607 in Moving and Storage category
Customer service
64 in category
63 in category
Price Affordability
55 in category
78 in category
Product or Service Quality
57 in category
56 in category
Reliability
45 in category
49 in category

Life Storage and Public Storage Rating Details

Customer service
1.5 (96 reviews)
1.5 (397 reviews)
Reviewer's quote

Most of them get by on GED and from being manager of retail stores w/ no experience on customer service whatsoever. People are so ignorant and try to be evil but guess what Karma has all our contact info. What did that accomplish poor thoughts with customer and the soul should be ashamed for the...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Price Affordability
2.1 (90 reviews)
1.6 (319 reviews)
Reviewer's quote

And all this alongside the rather sizable screw-ups and ACTUAL damage to property youre supposed to be storing/protecting, yet the price continues to rise as such, I think well be seeking accommodation elsewhere. Honestly, if one of my employees had been this flip/borderline rude to one of MY...

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Product or Service Quality
1.7 (87 reviews)
1.7 (349 reviews)
Reviewer's quote

...I rent two large units and am actually considering transferring to another location due to the lack of customer service and rude actions of the employees. employees..

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...I understand furniture not being allowed to be thrown away but trash because it would Always be full this is why we have waste management service. Greed and selfishness should be the slogan for your company. I will make sure to let everyone know how you treat your customers..

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Reliability
1.6 (84 reviews)
1.4 (288 reviews)
Reviewer's quote

I rented a storage space for a month sent movers for items ..the clerk call and asked if i send someone to empty storage as my mattress was left by the side of the office..so he was aware space was empty ..he waited until after due date next month to tell me movers left lock on container..that's...

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They will not leave me alone! Constantly Harassing me!!!!!!!!

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Life Storage and Public Storage Pros and Cons

Pros
  • U must have better customer service starting with the manager
  • Location
  • Employee was nice
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
Cons
  • Customer service
  • Company does not respond
  • Zero customer service
  • Customer service
  • Fees
  • Rate increases

Life Storage and Public Storage Most Positive Reviews

Top rated reviews
5

I had a very great experience with Life Storage, especially Tim. He went out of his way to make sure it was a good...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I just cant get over how Mrs. Jeanne and Charnele have the best customer service i have seen in a long time. The are...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Life Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

Our trailer was stored at the LifeStorage on Spencer in Las Vegas. On Christmas Eve we went over to the LifeStorage to p...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

This message is for whom it may concern. I have spoken with (LifeStorage Employee) and (LifeStorage Employee) of Life St...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Life Storage and Public Storage Latest Reviews

Recent published reviews
1

I rented a storage space for a month sent movers for items ..the clerk call and asked if i send someone to empty...

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No votes

Locked me out of my units because I changed my address

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No votes

Oh... it was all good. I stopped at the location to make a quick payment but the office was closed. So I was trying to m...

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1

They will not leave me alone! Constantly Harassing me!!!!!!!!

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Life Storage and Public Storage Products and Services

Most reviewed product and services
  • Life Storage Storage Unit (52 reviews)
  • Life Storage Manager (11 reviews)
  • Public Storage Storage Unit (475 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (46 reviews)