PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Hurrycane and Life Alert as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Life Alert
Has Verified Representatives
5.0
The Hurrycane
Life Alert

The Hurrycane and Life Alert Overview

Total reviews 226 890
Company responses 75 256
Issues resolved 0 2

The Hurrycane and Life Alert Consumer Ratings

Rank
111 out of 965 in Medical Supplies and Equipment category
2 out of 965 in Medical Supplies and Equipment category
Product or Service Quality
109 in category
19 in category
Price Affordability
88 in category
16 in category
Reliability
116 in category
18 in category
Customer service
87 in category
16 in category

The Hurrycane and Life Alert Rating Details

Product or Service Quality
2.1
(60 reviews)
4.5
(376 reviews)
Reviewer's quote

The Hurry Cane company does not stand behind it's products! I have an older Hurry Cane with round feet. It has been discontinued. I needed replacement feet and ordered them from Hurry Cane...

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...I canโ€™t always be here so it is very reassuring that we have the Life Alert service available if we need help. Thank you! M. S...

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Price Affordability
2.8
(52 reviews)
4.5
(370 reviews)
Reviewer's quote

...I should never have purchased the new one even at the discounted price..

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...Itโ€™s been worth the price. To give you an example, Iโ€™m retired and have been my wifeโ€™s primary caretaker. Wednesday is the one morning I play golf in my retirement league...

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Reliability
1.8
(43 reviews)
4.7
(358 reviews)
Reviewer's quote

Ordered a cane. After 3 weeks and no cane or word, I tried contacting them. No phone or tracking information. I emailed them and they said the item was back ordered and no word when it would be available. I canceled the order. DONT waste your time !!!

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Shame on Life Alert.Your company makes it almost impossible to receive refundsI'm grieving as my Mom passed away in January of this yearI have complied with necessary rules .Never explained in detail upfront.Many phone calls only to be told another excuse.I not only grieve for my Mom , I feel so...

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Customer service
2.1
(43 reviews)
4.3
(391 reviews)
Reviewer's quote

...Numerous calls to HurryWorks Customer Service, number ALWAYS busy. Called 8 AM, 4 PM, 3 AM, etc. Number obviously rigged to prevent success in reaching them...

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...Great customer service! A. M. , Cheyenne, WY ..

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The Hurrycane and Life Alert Pros and Cons

Pros
  • Stability
  • Worked well until it broke
  • In spite of breakage still like
  • Quick set up
  • Onboarding process
  • Ability to get help 24 hours
Cons
  • Lack of available replacement feet
  • Its unstable
  • Replacement parts
  • Customer service
  • Rude customer service
  • Marketing tactics

The Hurrycane and Life Alert Most Positive Reviews

Top rated reviews
5

My Hurrycane was delivered on 2/21/21. When I opened the box the first thing that I noticed was it was the wrong color....

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5

My friend was not answering her phone all day. Her daughter called me as I had access to her house. Went around and...

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5

I had ordered a Hurrycane for myself before realizing that I needed a shorter one than could be provided. I called...

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5

My mother was having trouble breathing and realized that she needed help. She pushed her [Life Alert] button and called...

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The Hurrycane and Life Alert Most Critical Reviews

Lowest rated reviews
1

I purchased the hurrycane in November 2018. The cane is top heavy and falls down easily. The bottom is slick and has...

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1

They lie!
They state in the letter above they do not have to have a dr to dismiss them yet it was what they told me unles...

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1

Ordered a cane. After 3 weeks and no cane or word, I tried contacting them. No phone or tracking information. I emailed...

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1

These people are rude and intolerant. My Mother whom I have paid for the service the past 5 years fell and broke her...

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The Hurrycane and Life Alert Latest Reviews

Recent published reviews
1.8

The Hurry Cane company does not stand behind it's products! I have an older Hurry Cane with round feet. It has been...

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1

Shame on Life Alert.
Your company makes it almost impossible to receive refunds
I'm grieving as my Mom passed away in Janu...

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3.6

My hurricane does not stand up- even on a flat surface.
What can I do. I love the cane Bu often cannot pick it up.

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5

Twice, I used my [Life Alert] necklace to call for your help. Once, I had a stroke. I was outside and could not be...

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