PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Life Alert and The Hurrycane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Life Alert
Has Verified Representatives
4.9
Life Alert
The Hurrycane

Life Alert and The Hurrycane Overview

Total reviews 656 197
Company responses 219 75
Issues resolved 1 0

Life Alert and The Hurrycane Consumer Ratings

Rank
7 out of 590 in Medical Supplies and Equipment category
32 out of 590 in Medical Supplies and Equipment category
Customer service
12 in category
44 in category
Product or Service Quality
10 in category
53 in category
Price Affordability
16 in category
55 in category
Value for money
11 in category
50 in category

Life Alert and The Hurrycane Rating Details

Customer service
3.7 (177 reviews)
2.2 (31 reviews)
Reviewer's quote

Life Alert has exceeded in customer Service from the very first contact, installation, and even when the alarm went off accidentally as I had gotten a box from a higher shelf. This time was a missed hoist from the commode to the edge of the bed. The neuropathy spinal cord injury left me unable to...

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...Today I called their customer service number. Was on hold about 15 minutes before I gave up. So are us senior citizens on fixed incomes expected to buy a new cane whenever the rubber feet wear out or go AWOL? This is not ethical behavior in a business that caters to us!..

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Product or Service Quality
4.1 (163 reviews)
2.1 (48 reviews)
Reviewer's quote

...returned my call, so I got your alarm that day! The rep was mainly just taking my personal information because I did not need to be sold on your product! I have used your service twice. Each time, the operator was on the ball, it seemed to me that she/he knew what I needed before I told them. I know they knew I fell, but...

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...I feel that this is an unsafe product..

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Price Affordability
4.1 (159 reviews)
3 (40 reviews)
Reviewer's quote

Would like to see about getting a life alert system

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...I should never have purchased the new one even at the discounted price..

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Value for money
4.2 (153 reviews)
2.4 (29 reviews)
Reviewer's quote

...It is well worth the money. Mother is 93 years old and stays home alone for most of the day while I work. Life Alert is a true God send for us...

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...Don't waste your money on this product..

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Life Alert and The Hurrycane Pros and Cons

Pros
  • Quick set up
  • Onboarding process
  • Ability to get help 24 hours
  • Stability
  • In spite of breakage still like
  • Worked well until it broke
Cons
  • Customer service
  • Rude customer service
  • Marketing tactics
  • Lack of available replacement feet
  • Its unstable
  • Problem with pad replacement or lack of

Life Alert and The Hurrycane Most Positive Reviews

Top rated reviews
5

Isigned a contract with life alert .Unknowingly I was signing a contract for three years at 89.98 per month.First off I...

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5

I had ordered a Hurrycane for myself before realizing that I needed a shorter one than could be provided. I called...

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5

My father fell while home alone. Life Alert sent help as well as called me to be sure I knew, then called back after...

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5

I like the convince of the fold ability for storing in the car. I have very little trouble standing my Hurrycane on a...

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Life Alert and The Hurrycane Most Critical Reviews

Lowest rated reviews
1

I don't know how they got my number since I'm on the do-not-call list , but for several months these *** have...

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1

My Hurry Cane was a gift to me from my daughter (Marycarol Hennessy) who lives in Annapolis, Maryland. The last month, t...

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1

After a fall and thinking life alert actually cared about people i decided to get the service. I found out within days t...

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1

BIG SCAM the Discounted 2nd Hurrycane!
I ordered a RED COLLAPSABLE Hurrycane and picked RED for the 2nd cane, but receiv...

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Life Alert and The Hurrycane Latest Reviews

Recent published reviews
No votes

I was a contact person for Life Alert calls. Now that the user is in an assisted living facility, I assume it is no...

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2.6

Wated over 10 minutes &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; no answer ! LOL

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4

Would like to see about getting a life alert system

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1

The bottom part of my Hurrycane came loose, causing me to go to the ER for treatment from a terrible fall, which caused
t...

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Life Alert and The Hurrycane Products and Services

Most reviewed product and services
  • Life Alert Medical Alert System (145 reviews)
  • Life Alert Emergency Service (42 reviews)
  • Life Alert Ambulance Emergency Service (8 reviews)
  • The Hurrycane Walking Cane (52 reviews)
  • The Hurrycane Walking Cane Part Replacement (5 reviews)