PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
Liberty Tax

Washington Tax Services and Liberty Tax Overview

Total reviews
24
279
Company responses
0
0
Issues resolved
1
2

Washington Tax Services and Liberty Tax Consumer Ratings

Rank
13 out of 218 in Taxes category
35 out of 218 in Taxes category
Customer service
14 in category
25 in category
Website
13 in category
29 in category
Billing Practices
17 in category
24 in category
Turnaround Time
20 in category
21 in category

Washington Tax Services and Liberty Tax Rating Details

Customer service
2.1 (7 reviews)
1.4 (119 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Website
2.4 (7 reviews)
1.6 (98 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

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Billing Practices
1.6 (7 reviews)
1.2 (96 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

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...They have a fudiciary duty to fix this and to live up to obtaining consumers in a correct manner and not use false advertising practices..

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Turnaround Time
1.5 (6 reviews)
1.4 (96 reviews)
Reviewer's quote

...with jay Freebourne was even worse that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks to file them when I called about the w2s because I hadn't heard nothing...

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Every time i call my local office about this matter they dont give me the proper help that I need to resolve this most likely this will be the last time I will due business with liberty tax in waterloo Iowa..

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Washington Tax Services and Liberty Tax Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • No pros
  • Cordial staff
  • 3512
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Washington Tax Services and Liberty Tax Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Washington Tax Services and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Washington Tax Services and Liberty Tax Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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1

I had been employed at Liberty Tax for almost 2 years. I received a text saying someone was going to pick up computer...

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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No votes

I had my 2016 and 2017 taxes done by Liberty Tax at 5870 Veterans Pkwy, Columbus, GA. I got my return in 2016, but in 20...

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Washington Tax Services and Liberty Tax Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)