PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
Liberty Tax

Washington Tax Services and Liberty Tax Overview

Total reviews
24
242
Company responses
0
0
Issues resolved
1
2

Liberty Tax was first mentioned on PissedConsumer on Jan 8, 2010 and since then this brand received 242 reviews. It is 218 reviews more than Washington Tax Services received since Jan 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Washington Tax Services customer support team than with Liberty Tax customer service.

Washington Tax Services and Liberty Tax Consumer Ratings

Rank
12 out of 261 in Taxes category
29 out of 261 in Taxes category
Customer service
13 in category
23 in category
Website
11 in category
26 in category
Billing Practices
17 in category
22 in category

According to consumer ratings and reviews, Washington Tax Services ranks 17 points higher in the Taxes category than Liberty Tax. People gave Washington Tax Services 2.1 stars for Customer service criterion in Taxes category and it is 50 points higher than the worst rated brand in this category. At the same time, Liberty Tax was rated 1.5 stars for Customer service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Washington Tax Services has a higher rating than Liberty Tax. Regarding Billing Practices criterion, consumers gave Washington Tax Services 1.6 stars and it is 73% greater than other in category. Liberty Tax however was rated 1.3 stars and it is 65% greater than other in category.

Washington Tax Services and Liberty Tax Rating Details

Customer service
2.1 (7 reviews)
1.5 (104 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

Rehana

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

PissedConsumer1583644
Website
2.4 (7 reviews)
1.6 (86 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

Gundu R

...If you look at their website they say they have 100% accuracy guarantee and it is false. This is advertising fraud. They have a fudiciary duty to fix this and to live up to obtaining consumers in a correct manner and not use false advertising practices..

Mekenna
Billing Practices
1.6 (7 reviews)
1.3 (83 reviews)
Reviewer's quote

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

Noneya B

Owner of Billings MT, grand avenue, Liberty Tax store has not filed my 2016 taxes and has all my tax information and reciepts for 2017. Erik has moved and continues to tell me everything will be done, for several years. He will not provide copies of my 2014 and 2015 tax returns either...

Kalil

Washington Tax Services and Liberty Tax Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • 3512
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Rude behavior
  • Disorganised
  • Not being able ot speak with someone

Washington Tax Services and Liberty Tax Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Washington Tax Services and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Washington Tax Services and Liberty Tax Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

Read all 24 reviews

My name is : Parisa Azaritavana
With 6 last digit of my ssn : 675035 for CTEC
Liberty tax office in 446 s main st Salinas...

Read all 242 reviews

Washington Tax Services and Liberty Tax Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Liberty Tax Tax Preparation (103 reviews)
  • Liberty Tax Tax Return (25 reviews)
  • Liberty Tax Customer Care (15 reviews)