PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Washington Tax Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Washington Tax Services

Liberty Tax and Washington Tax Services Overview

Total reviews
282
24
Company responses
0
0
Issues resolved
2
1

Liberty Tax and Washington Tax Services Consumer Ratings

Rank
35 out of 219 in Taxes category
13 out of 219 in Taxes category
Customer service
25 in category
14 in category
Discounts and Special Offers
21 in category
13 in category
Reliability
25 in category
17 in category
Diversity of Products or Services
25 in category
14 in category

Liberty Tax and Washington Tax Services Rating Details

Customer service
1.4 (119 reviews)
2.1 (7 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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Discounts and Special Offers
1.3 (103 reviews)
1.6 (5 reviews)
Reviewer's quote

I had been employed at Liberty Tax for almost 2 years. I received a text saying someone was going to pick up computer at my house, I was working from home. I called manager and asked if he now wanted me to work at office. He said well no, this isnt working out. I asked are you firing me. Um um um...

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Will I thought my unfiled taxes was. Bad my experience with jay Freebourne was even worse that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks...

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Reliability
1.2 (101 reviews)
1.7 (6 reviews)
Reviewer's quote

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her or the owner of this office

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Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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Diversity of Products or Services
1.5 (99 reviews)
2 (6 reviews)
Reviewer's quote

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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...I will definately not use their services or waste any money. I actually called the IRS and they were much more accomodating than I had expected. Try and work out your issue with them first..

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Liberty Tax and Washington Tax Services Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • Did the job and were responsive
  • Did the job
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money

Liberty Tax and Washington Tax Services Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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Liberty Tax and Washington Tax Services Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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Liberty Tax and Washington Tax Services Latest Reviews

Recent published reviews
No votes

I went in to have my taxes done, the preparer said I owed money, I said it is impossible. I asked him to file an...

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1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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No votes

Back in 2016 i hired a local business through Liberty Tax (Robert Biggs, 1449 Eubank Blvd NE Suite A, Albuquerque, NM...

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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Liberty Tax and Washington Tax Services Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)