PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Liberty Tax

Taxact and Liberty Tax Overview

Total reviews
136
276
Company responses
0
0
Issues resolved
0
2

Taxact and Liberty Tax Consumer Ratings

Rank
36 out of 215 in Taxes category
35 out of 215 in Taxes category
Website
26 in category
28 in category
Customer service
32 in category
26 in category
Reliability
21 in category
23 in category
Billing Practices
22 in category
23 in category

Taxact and Liberty Tax Rating Details

Website
1.6 (76 reviews)
1.6 (96 reviews)
Reviewer's quote

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

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Customer service
1.1 (74 reviews)
1.4 (117 reviews)
Reviewer's quote

Terrible they have no customer service say they can’t take your call..

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Reliability
1.3 (73 reviews)
1.2 (100 reviews)
Reviewer's quote

The web page appears to be having issues but the chat tried to say my web browser was the problem. I changed it but it still won't connect to the site.

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Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her or the owner of this office

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Billing Practices
1.4 (65 reviews)
1.2 (95 reviews)
Reviewer's quote

No coupon applied to my package

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...They have a fudiciary duty to fix this and to live up to obtaining consumers in a correct manner and not use false advertising practices..

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Taxact and Liberty Tax Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
  • No pros
  • Cordial staff
  • 3512
Cons
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Taxact and Liberty Tax Most Positive Reviews

Top rated reviews
No votes
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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No votes
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Taxact and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Taxact and Liberty Tax Latest Reviews

Recent published reviews
No votes

Wrong bank account info and I still havent got my tax money...u guys are a disgrace and I will make sure noone I kno...

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1

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her...

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1

I just got a canned response about checking my browser settings.
THE ONLY website I cannot access.
No phone number to call...

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No votes

Called to tell the owner I needed an amendment as well as they filled me the wrong status and the Owner told me to not...

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Taxact and Liberty Tax Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (17 reviews)