PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Taxact

Liberty Tax and Taxact Overview

Total reviews
278
136
Company responses
0
0
Issues resolved
2
0

Liberty Tax and Taxact Consumer Ratings

Rank
36 out of 216 in Taxes category
37 out of 216 in Taxes category
Customer service
27 in category
33 in category
Reliability
24 in category
21 in category
Website
29 in category
26 in category
Diversity of Products or Services
26 in category
22 in category

Liberty Tax and Taxact Rating Details

Customer service
1.4 (118 reviews)
1.1 (74 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

Read full review

Terrible they have no customer service say they can’t take your call..

Read full review
Reliability
1.2 (100 reviews)
1.3 (73 reviews)
Reviewer's quote

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her or the owner of this office

Read full review

I just got a canned response about checking my browser settings.THE ONLY website I cannot access.No phone number to call.Will be forced to use another website to file taxes even though I've used this one for years

Read full review
Website
1.6 (97 reviews)
1.6 (76 reviews)
Reviewer's quote

The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

Read full review

...The only support is on the TAXACT website which is very limited. It just shows they do not have any information on my account when the requested information is entered. Only get a menu driven recording at the phone numbers listed that direct you right back to the website...

Read full review
Diversity of Products or Services
1.5 (98 reviews)
1.6 (57 reviews)
Reviewer's quote

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

Read full review

...There are better products out there..

Read full review

Liberty Tax and Taxact Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising

Liberty Tax and Taxact Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Read full review
No votes
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

Read full review
No votes

Liberty Tax and Taxact Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Read full review
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

Read full review
1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

Read full review
1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

Read full review

Liberty Tax and Taxact Latest Reviews

Recent published reviews
No votes

I had my 2016 and 2017 taxes done by Liberty Tax at 5870 Veterans Pkwy, Columbus, GA. I got my return in 2016, but in 20...

Read full review
No votes

Wrong bank account info and I still havent got my tax money...u guys are a disgrace and I will make sure noone I kno...

Read full review
1

I never received my refund check.

Read full review
1

I just got a canned response about checking my browser settings.
THE ONLY website I cannot access.
No phone number to call...

Read full review

Liberty Tax and Taxact Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)