PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Liberty Tax

Tax Defense Network and Liberty Tax Overview

Total reviews 91 281
Company responses 6 0
Issues resolved 1 2

Tax Defense Network and Liberty Tax Consumer Ratings

Rank
43 out of 222 in Taxes category
37 out of 222 in Taxes category
Customer service
26 in category
No votes
Diversity of Products or Services
28 in category
No votes
Price Affordability
27 in category
No votes
Product or Service Quality
25 in category
No votes

Tax Defense Network and Liberty Tax Rating Details

Customer service
1.3 (24 reviews)
No votes
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Diversity of Products or Services
1.1 (21 reviews)
No votes
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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Price Affordability
1.1 (20 reviews)
No votes
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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...the price was $371. 00...

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Product or Service Quality
1.2 (19 reviews)
No votes
Reviewer's quote

...So I paid their $2,500 fee thinking at the very least I won't have to deal directly with the IRS and that the service would pay for itself by getting the penalties and interest waived. I was ecstatic when they audited my taxes and found that the IRS was wrong, that I didn't owe $16k but only $10k..

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I have been using you guys services for years and the last two years my taxes has been incorrect. This year my taxes had to be amended due to a software issue on liberty tax behalf. I have been contacting customer service for almost two months...

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Tax Defense Network and Liberty Tax Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • No pros
  • Cordial staff
  • 3512
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Tax Defense Network and Liberty Tax Most Positive Reviews

Top rated reviews
No votes
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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No votes
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Tax Defense Network and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Tax Defense Network and Liberty Tax Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1.1

Waiting on call back from local branch
They have not returned any of my calls

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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No votes

I went in to have my taxes done, the preparer said I owed money, I said it is impossible. I asked him to file an...

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Tax Defense Network and Liberty Tax Products and Services

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  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Manager (4 reviews)