PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Liberty Tax

Tax Defense Network and Liberty Tax Overview

Total reviews
91
243
Company responses
6
0
Issues resolved
1
2

Liberty Tax was first mentioned on PissedConsumer on Jan 8, 2010 and since then this brand received 243 reviews. It is 152 reviews more than Tax Defense Network received since Jun 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tax Defense Network customer support team and Liberty Tax customer service.

Tax Defense Network and Liberty Tax Consumer Ratings

Rank
38 out of 261 in Taxes category
29 out of 261 in Taxes category
Staff
28 in category
22 in category
Customer service
25 in category
23 in category
Diversity of Products or Services
29 in category
22 in category

According to consumer ratings and reviews, Liberty Tax ranks 9 points higher in the Taxes category than Tax Defense Network. People gave Tax Defense Network 1.2 stars for Staff criterion in Taxes category and it is 31 points higher than the worst rated brand in this category. At the same time, Liberty Tax was rated 1.6 stars for Staff criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Liberty Tax has a higher rating than Tax Defense Network. Regarding Diversity of Products or Services criterion, consumers gave Tax Defense Network 1.1 stars and it is 51% greater than other in category. Liberty Tax however was rated 1.5 stars and it is 63% greater than other in category.

Tax Defense Network and Liberty Tax Rating Details

Staff
1.2 (25 reviews)
1.6 (94 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

Deaundra

...This is a 31% Tax Rate on our income!!!! The thing that floors me is that your staff was totally nonchalant about the whole thing. I am attaching copies of these two forms. I will never ever ever ever ever recommend ANYONE to you people!!!! ..

PissedConsumer1031995
Customer service
1.3 (24 reviews)
1.5 (105 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

Danny L

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

PissedConsumer1583644
Diversity of Products or Services
1.1 (21 reviews)
1.5 (87 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

Matthew M

We received a refund from California in the incorrect amount when we call the Liberty Tax Services they stated that we would have to wait on the letter from California before they could do anything about it. When I received the letter the letter stated that the California tax was filed incorrectly...

Kayl

Tax Defense Network and Liberty Tax Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • 3512
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Rude behavior
  • Disorganised
  • Not being able ot speak with someone

Tax Defense Network and Liberty Tax Most Positive Reviews

Top rated reviews
No votes
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Tax Defense Network and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Tax Defense Network and Liberty Tax Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

Read all 91 reviews
1

I was charged 569.00 never was told about the Ridiculous filing fees I only had a short claim! The The paperwork took...

Read all 243 reviews

Tax Defense Network and Liberty Tax Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
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  • Liberty Tax Tax Preparation (104 reviews)
  • Liberty Tax Tax Return (25 reviews)
  • Liberty Tax Customer Care (15 reviews)