PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tax Defense Network and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tax Defense Network
Liberty Tax

Tax Defense Network and Liberty Tax Overview

Total reviews
91
279
Company responses
6
0
Issues resolved
1
2

Tax Defense Network and Liberty Tax Consumer Ratings

Rank
41 out of 218 in Taxes category
35 out of 218 in Taxes category
Customer service
27 in category
25 in category
Diversity of Products or Services
30 in category
25 in category
Price Affordability
29 in category
23 in category
Billing Practices
25 in category
24 in category

Tax Defense Network and Liberty Tax Rating Details

Customer service
1.3 (24 reviews)
1.4 (119 reviews)
Reviewer's quote

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Diversity of Products or Services
1.1 (21 reviews)
1.5 (99 reviews)
Reviewer's quote

In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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Price Affordability
1.1 (20 reviews)
1.3 (88 reviews)
Reviewer's quote

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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...the price was $371. 00...

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Billing Practices
1.1 (19 reviews)
1.2 (96 reviews)
Reviewer's quote

Never got back to me on a regular time table and I had 8 people in 2 years to work with.Was given bad advice never sent me any paper work onmy account .Thinking about fileing with the BBB.

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...They have a fudiciary duty to fix this and to live up to obtaining consumers in a correct manner and not use false advertising practices..

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Tax Defense Network and Liberty Tax Pros and Cons

Pros
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
  • No pros
  • Cordial staff
  • 3512
Cons
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Tax Defense Network and Liberty Tax Most Positive Reviews

Top rated reviews
No votes
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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No votes
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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Tax Defense Network and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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Tax Defense Network and Liberty Tax Latest Reviews

Recent published reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1

I had been employed at Liberty Tax for almost 2 years. I received a text saying someone was going to pick up computer...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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No votes

I had my 2016 and 2017 taxes done by Liberty Tax at 5870 Veterans Pkwy, Columbus, GA. I got my return in 2016, but in 20...

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Tax Defense Network and Liberty Tax Products and Services

Most reviewed product and services
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)