PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Tax Defense Network

Liberty Tax and Tax Defense Network Overview

Total reviews
278
91
Company responses
0
6
Issues resolved
2
1

Liberty Tax and Tax Defense Network Consumer Ratings

Rank
36 out of 216 in Taxes category
42 out of 216 in Taxes category
Customer service
27 in category
29 in category
Discounts and Special Offers
21 in category
32 in category
Reliability
24 in category
23 in category
Diversity of Products or Services
26 in category
31 in category

Liberty Tax and Tax Defense Network Rating Details

Customer service
1.4 (118 reviews)
1.3 (24 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Discounts and Special Offers
1.3 (102 reviews)
1 (17 reviews)
Reviewer's quote

I never received my refund check.

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First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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Reliability
1.2 (100 reviews)
1.2 (18 reviews)
Reviewer's quote

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her or the owner of this office

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KEPT STRING YOU ON. DID NOTHING IN 5 MONTHS. AND WHEN I CANCELLED THEY STARTED TO CHARGE A NONYHLY FEE. I TOLD THEM I HAD A STROKE. WOULD NOT RECOMMEND TO ANYONE,

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Diversity of Products or Services
1.5 (98 reviews)
1.1 (21 reviews)
Reviewer's quote

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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In the final analysis, the only prowess demonstrated by the Tax Defense Network was in overcharging for minimal services rendered. To the tune of $3,500 for a highly questionable tax bill which confounded their abilities to reduce. This organization may have some expertise in attending to federal...

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Liberty Tax and Tax Defense Network Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Liberty Tax and Tax Defense Network Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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No votes
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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No votes

Liberty Tax and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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Liberty Tax and Tax Defense Network Latest Reviews

Recent published reviews
No votes

I had my 2016 and 2017 taxes done by Liberty Tax at 5870 Veterans Pkwy, Columbus, GA. I got my return in 2016, but in 20...

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2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1

I never received my refund check.

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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Liberty Tax and Tax Defense Network Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)