PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Premier Tax Free as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Premier Tax Free

Liberty Tax and Premier Tax Free Overview

Total reviews
275
125
Company responses
0
46
Issues resolved
2
5

Liberty Tax and Premier Tax Free Consumer Ratings

Rank
35 out of 215 in Taxes category
26 out of 215 in Taxes category
Customer service
27 in category
31 in category
Reliability
24 in category
25 in category
Diversity of Products or Services
25 in category
29 in category
Website
28 in category
33 in category

Liberty Tax and Premier Tax Free Rating Details

Customer service
1.4 (116 reviews)
1.2 (69 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

Read full review

Dear Premier Tax Free Customer Service I had purchase goods from Hermes shop 3 transactions at Paris on 26 September 2018 amont 16,300€, 2,840€ and last purchase on 14 October 2018 amont 1,719€. My name is Jaruwan PhatthRapanyadee from Thailand which using credit card Visa number {{redacted}}...

Read full review
Reliability
1.2 (99 reviews)
1.1 (51 reviews)
Reviewer's quote

I took my tax information to liberty tax. 2 weeks after dropping n.y information off at the office, my taxes were still not filed. The lady there continually moved my paperwork from stack to stack, never filing. After the second week, the lady said in order for me to quickly receive my economic...

Read full review

I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing.I have purchased 2 items, Skecher in Parndorf outlet on 9th December (refund amount 8 Euro) and Chanel bags from Chanel shop in Vienna on 11th December (refund amount 800 Euro). Both of the vat...

Read full review
Diversity of Products or Services
1.5 (98 reviews)
1.1 (41 reviews)
Reviewer's quote

We received a refund from California in the incorrect amount when we call the Liberty Tax Services they stated that we would have to wait on the letter from California before they could do anything about it. When I received the letter the letter stated that the California tax was filed incorrectly...

Read full review

I contacted Customer Services and was told the vouchers are not in the system. So many emails and so many communications with multiple people but to no help. I have submitted photocopies of my forms, receipts, stamped forms but I have not received any help beside "Your vouchers are not in our...

Read full review
Website
1.6 (96 reviews)
1.3 (51 reviews)
Reviewer's quote

The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

Read full review

On Premier website there is no email address to write a request or complaint, so the only way to contact them is by phone. The bottom line: this is a scam: they just cash in your VAT on your behalf and put it in their pockets. Avoid this company by all means or get a cash refund at the airport,...

Read full review

Liberty Tax and Premier Tax Free Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • To be treated honestly
  • Fact that they processed some of my claims
  • Do eventually respond to email
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • No refund received
  • Not receiving my money
  • Cheating

Liberty Tax and Premier Tax Free Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Read full review
5

False information was put on my taxes by a tax prepayer that filled out my taxes please contact me at 6012038277

Read full review
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

Read full review
4

I been line up to claim my tax-free in Italy Milano airport on July 7, 2017 around 11am. When every body is abide by...

Read full review

Liberty Tax and Premier Tax Free Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Read full review
1

Bad experience with Premier Tax Free when traveling to Europe– you are far from the only one!

After having traveled an...

Read full review
1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

Read full review
1

They mailed my refunds in checks, in euros, mind you, it will cost me a lot of fees to cash the checks! And they did...

Read full review

Liberty Tax and Premier Tax Free Latest Reviews

Recent published reviews
No votes

Called to tell the owner I needed an amendment as well as they filled me the wrong status and the Owner told me to not...

Read full review
1

It hung up on me. I need to speak to someone on my status

Read full review
No votes

I will never go to them again!! Horrible service, paid for a amended return they say they said they have mailed it has...

Read full review
1

I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing.
I have purchas...

Read full review

Liberty Tax and Premier Tax Free Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (17 reviews)
  • Premier Tax Free Tax Refund (90 reviews)
  • Premier Tax Free Customer Care (4 reviews)
  • Premier Tax Free Tax Preparation (1 review)