PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Power and North American Power as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

North American Power

North American Power

Has Verified Representatives
2.1
Liberty Power
North American Power

Liberty Power and North American Power Overview

Total reviews 35 209
Company responses 0 91
Issues resolved 0 2

Liberty Power and North American Power Consumer Ratings

Rank
216 out of 782 in Utility category
64 out of 782 in Utility category
Customer service
177 in category
86 in category
Website
190 in category
147 in category
Diversity of Products or Services
147 in category
137 in category
Exchange, Refund and Cancellation Policy
127 in category
126 in category

Liberty Power and North American Power Rating Details

Customer service
1 (15 reviews)
1.5 (31 reviews)
Reviewer's quote

old sister in law was tricked into saying yes to switching electric service. she told the salesperson that she wanted to talk to me 1st, but he kept saying you have to say yes to all these questions and would not be obligated to anything until she got an email. She never received an email or any...

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...They should waive ( good customer service ) . Thats the smart thing to do..

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Website
1.2 (12 reviews)
1.6 (28 reviews)
Reviewer's quote

I was considering changing electric companies due to some charges which were inconsistent. I checked with a group who looked for adequate billing for my size home and family. Today I received a call from your company the agent who called himself Roger wilson. He started with this and that and I...

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...They also falsely advertise a lower rate on their website and then tell you that is for new customers only. The supervisor told me that they are not "fortune tellers" so they didn't know PSNH would have a lower rate. They tried to say PSNH will go up in the summer so it will all equal out...

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Diversity of Products or Services
1.3 (12 reviews)
1.4 (17 reviews)
Reviewer's quote

I was never told about the fee, or when I got the services 2+ years ago, the caller's english was so slurred I had trouble understanding anything he said. I did find there email address and sent them a letter, and am waiting for a reply. Its quite obvious to me that the company is somewhat less...

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customer is in the hospital ,will not be returning to that address

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Exchange, Refund and Cancellation Policy
1.1 (11 reviews)
1.1 (11 reviews)
Reviewer's quote

Supervisor was rude and so who ever it was that answered my call. They assured me 3 days I decided to call on the third day because the person who came knocking at my door wouldnt answer his so called personal cell phone the day of signing up and trying to cancel. Liberty power is the worst company...

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They knew I no longer lived at my address because Eversource (my previous utility) notified them of the cancellation of service, and meanwhile, still proceeded to bill me months later, with an impossible timeline by which to comply, without any prior notification of this amount owed. This company...

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Liberty Power and North American Power Pros and Cons

Pros
  • Raised charges anyhow
  • No pros
  • Rate
  • Initial good rates for the first 3 months to a year
  • Advertised price
Cons
  • Deceptive sales practice
  • Your onerous charge for cancellation
  • Vulgarity and deceptive sales practices
  • Rate hike
  • Contract
  • Pricing

Liberty Power and North American Power Most Positive Reviews

Top rated reviews
No votes
3.3

Went to variable rate while waiting switch to another supplier since they would not give me the online advertised rate...

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No votes
No votes

Liberty Power and North American Power Most Critical Reviews

Lowest rated reviews
1

Today around 5:00 pm, a sales representative from liberty power knocked my door and asked me that he would like to see...

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1

This has caused me a hardship beyond words. The rippling effect from my bills of my less than 1500 square foot house...

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1

I am a customer of ComEd and not a customer of Liberty Power. I received a call today at 1:18 PM from phone...

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1

Please be informed there was no contact between North American Power and myself. I was left two messages to please call...

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Liberty Power and North American Power Latest Reviews

Recent published reviews
No votes

I work for yall and I didn't get paid

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2.6

I signed up for longer term plan, as it turned out I was paying more than National grid was charging . I always look for...

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No votes

A sales agent came to our door to offer service and I asked for more information via email. In no way did I ever agree...

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3

customer is in the hospital ,will not be returning to that address

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Liberty Power and North American Power Products and Services

Most reviewed product and services
  • Liberty Power Electricity Supply (5 reviews)
  • Liberty Power Customer Care (4 reviews)
  • Liberty Power Residential Electricity Supply (4 reviews)
  • North American Power Electricity Supply (63 reviews)
  • North American Power Residential Electricity Supply (6 reviews)
  • North American Power Customer Care (1 review)