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  • 0 ISSUES RESOLVED
  • 243 TOTAL REVIEWS
  • $460K CLAIMED LOSSES
  • $7.8K AVERAGE LOSS
1.4
Customer service
Staff
Billing Practices
Website
Reliability
  • Website and chat link were very easy to use 1
  • Price 1
  • Last rep i talked to 1
  • Direct billing 1

Customers don't like

  • Deceptive practices6
  • You screwed me2
  • Worst insurance company i have ever dealt with2
  • No help by contracted adjuster2
  • Lies and deception2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 999 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.1K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Do not use 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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