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  • 0 ISSUES RESOLVED
  • 224 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $7.3K AVERAGE LOSS
1.4
Customer service
Staff
Billing Practices
Website
Reliability
  • Direct billing 1
  • Last rep i talked to 1
  • Price 1
  • Suck 1
  • Website and chat link were very easy to use 1

Customers don't like

  • Liberty not being honest with me8
  • Customer service6
  • Deceptive practices6
  • No help by contracted adjuster2
  • Our agent2
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USAA

Loans and Mortgages
  • 7 ISSUES RESOLVED
  • 945 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.7K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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