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  • 6 ISSUES RESOLVED
  • 866 TOTAL REVIEWS
  • $2.7M CLAIMED LOSSES
  • $9.6K AVERAGE LOSS
1.5
Customer service
Website
Staff
Billing Practices
Reliability
  • Pleasant local agent 9
  • Agent 7
  • Local agent is great 5
  • Office staff 4
  • Previous claims 4

Customers don't like

  • Inability to resolve claim10
  • Customer service9
  • Really bad service7
  • Unresponsive agent7
  • Lack of respect and dignity6
Delete
  • 0 ISSUES RESOLVED
  • 242 TOTAL REVIEWS
  • $460K CLAIMED LOSSES
  • $7.8K AVERAGE LOSS
1.4
Customer service
Website
Staff
Billing Practices
Reliability
  • Direct billing 1
  • Last rep i talked to 1
  • Price 1
  • Website and chat link were very easy to use 1

Customers don't like

  • Deceptive practices6
  • Lies and deception2
  • No help by contracted adjuster2
  • Worst insurance company i have ever dealt with2
  • You screwed me2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1358385

Liberty Mutual is a cash cow and will steal your money.After years of service with them, I was still rated very high for a 20+ years old car with no accidents or tickets.

My premium at State Farm is less than half their quote for same services.Liberty Mutual are ripoffs and thieves!!!!