PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Mutual Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Mutual Insurance
State Farm Insurance

Liberty Mutual Insurance and State Farm Insurance Overview

Total reviews
426
1155
Company responses
0
0
Issues resolved
0
8

Liberty Mutual Insurance and State Farm Insurance Consumer Ratings

Rank
196 out of 1068 in Insurance category
156 out of 1068 in Insurance category
Customer service
179 in category
168 in category
Product or Service Quality
158 in category
122 in category
Reliability
135 in category
128 in category
Website
156 in category
116 in category

Liberty Mutual Insurance and State Farm Insurance Rating Details

Customer service
1.2 (159 reviews)
1.2 (369 reviews)
Reviewer's quote

...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

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Great customer service and got me a great Rate!!..

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Product or Service Quality
1.3 (129 reviews)
1.4 (335 reviews)
Reviewer's quote

...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

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Local agent's office and every person working there was great and their service was was terrific. When it came time to pay me for the installation portion they refused even though I submitted a written estimate (just like I was asked to do). First agent (not local people) said to submit the...

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Reliability
1.2 (125 reviews)
1.2 (270 reviews)
Reviewer's quote

complete indifference. on hold all morning with them. finally get to the company they subcontract with and was on phone again a long time. finally they said 45 minutes. never showed all day but kept giving me the run around. they called late with more excuses and made appt for next morning. they...

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got stuck with agent named Eric Kwiatkowski. he came by and took application for Life Insurance and he falsified the application. therefore, the policy was approved. I gave him the correct answer right in front of my security camera, but he lied anyway. I have told him several times that I did not...

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Website
1.7 (119 reviews)
1.8 (280 reviews)
Reviewer's quote

I answered all questions on their website for a quote only to call and find out they expect you to own a home, live in it and get a homeowners policy on it from Liberty Mutual before getting a landlord policy on your other non owner occupied rental homes. Very dishonest and misleading. Soft check...

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But when you need to file a claim they send you to the stateFarm website and special team21 who are trained to give excuses and not pay claims. I have yet to get paid for a rear hit on 7/3/19 from a state farm insured SUV. State Farm has refused to send their adjuster and will not accept the...

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Liberty Mutual Insurance and State Farm Insurance Pros and Cons

Pros
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Liberty mutual insurance agents
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Customer service
  • Deceptive practices
  • You screwed me
  • Customer service
  • Inability to resolve claim
  • Really bad service

Liberty Mutual Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews
5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

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5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

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5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

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5

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in...

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Liberty Mutual Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

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1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

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1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

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1

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to ide...

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Liberty Mutual Insurance and State Farm Insurance Latest Reviews

Recent published reviews
1

complete indifference. on hold all morning with them. finally get to the company they subcontract with and was on phone...

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No votes

My Car is completely stopped. Someone backs out of a parking space and runs into the front right corner of the car from...

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2.5

I am a very cautious older driver who signed up for the Right Track program with an offer of up to 30% off my rates....

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1

got stuck with agent named Eric Kwiatkowski. he came by and took application for Life Insurance and he falsified the...

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Liberty Mutual Insurance and State Farm Insurance Products and Services

Most reviewed product and services
  • Liberty Mutual Insurance Claim (78 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (45 reviews)
  • State Farm Insurance Auto Insurance (233 reviews)
  • State Farm Insurance Claim (214 reviews)
  • State Farm Insurance Homeowners Insurance (102 reviews)