Liberty Mutual Insurance vs State Farm Insurance: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Mutual Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Liberty Mutual Insurance

1.3

State Farm Insurance

1.5

Liberty Mutual Insurance

State Farm Insurance

Liberty Mutual Insurance and State Farm Insurance Overview

Total reviews

392

1110

Company responses

Issues resolved

State Farm Insurance was first mentioned on PissedConsumer on Apr 24, 2008 and since then this brand received 1110 reviews. It is 718 reviews more than Liberty Mutual Insurance received since Dec 5, 2007.

Liberty Mutual Insurance and State Farm Insurance Consumer Ratings

Rank

220 out of 1879 in Insurance category

146 out of 1879 in Insurance category

Customer service

163 in category

153 in category

Staff

164 in category

137 in category

Product or Service Quality

156 in category

116 in category

According to consumer ratings and reviews, State Farm Insurance ranks 74 points higher in the Insurance category than Liberty Mutual Insurance. People gave Liberty Mutual Insurance 1.2 stars for Customer service criterion in Insurance category and it is 284 points higher than the worst rated brand in this category. At the same time, State Farm Insurance was rated 1.2 stars for Customer service criterion in this category and it is 294 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that State Farm Insurance has a higher rating than Liberty Mutual Insurance. Regarding Product or Service Quality criterion, consumers gave Liberty Mutual Insurance 1.3 stars and it is 65% greater than other in category. State Farm Insurance however was rated 1.4 stars and it is 74% greater than other in category.

Liberty Mutual Insurance and State Farm Insurance Rating Details

Customer service

1.2 (144 reviews)

1.2 (342 reviews)

Reviewer's quote

I want to speak to customer rep..

Marlissa

...They have the worst customer service I have ever experienced with any company I have dealt with and they flat out lie..

DONNA M

Staff

1.3 (122 reviews)

1.4 (285 reviews)

Reviewer's quote

...Discourteous staff, phone problems(They just keep hanging up er getting disconnected. ) I counted five bold face lies just this afternoon. Try to complain and you get the wall of voicemail...

PissedConsumer1629949

Lynn Bullard and his staff have no integrity & credibility. I filed 2 claims and when I spoke to Bullard's staff they stated they had nothing to with my claims, they just washed their hands & passed on the buck. My vehicle got flooded, water in engine, transmission, axles, break system, water...

Jose B

Product or Service Quality

1.3 (118 reviews)

1.4 (314 reviews)

Reviewer's quote

Based on previous reviews and leaving a Vet homeless, I will not give them my money.

Eryn

I bought my son a car and added it to my policy. I had a previous accident two years ago and my policy was not effected. The accident was my fault because of a rear end collision. Still my premium did not change. When I added the vehicle I was quoted $280 a month for my son car. Approximately a...

Jeryl

Liberty Mutual Insurance and State Farm Insurance Pros and Cons

Pros

That there are other alternatives to liberty mutual insurance
Last rep i talked to
Initial offer of insurance

Pleasant local agent
Agent
Local agent is great

Cons

Customer service
Deceptive practices
You screwed me

Customer service
Inability to resolve claim
Really bad service

Liberty Mutual Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

Liberty Mutual Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

Liberty Mutual Insurance and State Farm Insurance Latest Reviews

Recent published reviews

I want to speak to customer rep

Read all 392 reviews

This company does not honor it's policy. I have home roof damage and inside damage. I reported in Oct. 2019. No check fo...

Read all 1110 reviews

Liberty Mutual Insurance and State Farm Insurance Products and Services

Most reviewed product and services

Liberty Mutual Insurance Claim (75 reviews)
Liberty Mutual Insurance Auto Insurance (72 reviews)
Liberty Mutual Insurance Auto Claim (43 reviews)

State Farm Insurance Auto Insurance (229 reviews)
State Farm Insurance Claim (205 reviews)
State Farm Insurance Homeowners Insurance (101 reviews)

How would you compare Liberty Mutual Insurance vs State Farm Insurance?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Anonymous Jeanne Babers Aug 08, 2017 #1358385

Liberty Mutual is a cash cow and will steal your money. After years of service with them, I was still rated very high for a 20+ years old car with no accidents or tickets.

My premium at State Farm is less than half their quote for same services. Liberty Mutual are ripoffs and thieves!!!!

0 0