PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Progressive Insurance and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Progressive Insurance
Liberty Mutual Insurance

Progressive Insurance and Liberty Mutual Insurance Overview

Total reviews 1046 454
Company responses 1 0
Issues resolved 3 1

Progressive Insurance and Liberty Mutual Insurance Consumer Ratings

Rank
161 out of 998 in Insurance category
205 out of 998 in Insurance category
Customer service
132 in category
191 in category
Product or Service Quality
127 in category
153 in category
Reliability
99 in category
124 in category
Billing Practices
149 in category
126 in category

Progressive Insurance and Liberty Mutual Insurance Rating Details

Customer service
1.4 (428 reviews)
1.2 (174 reviews)
Reviewer's quote

The customer service is deceptively friendly and cooperative- this lures you into the stupid "snapshot" app that misreports bad driving records. This global pandemic has me working remotely..

Read full review

...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

Read full review
Product or Service Quality
1.4 (392 reviews)
1.3 (141 reviews)
Reviewer's quote

WHO SAYS THAT? Honestly progressive, did you just pick up anyone with "customer service" skills? throw them in? b/c he stuttered about 5 times when I asked why they wont take it to another place to have a second opinion. He was rude and made it obvious. Me, being the sarcastic jerk I am- gave it...

Read full review

...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

Read full review
Reliability
1.4 (370 reviews)
1.3 (142 reviews)
Reviewer's quote

Couldnt get driving record so you just charged me more before trying to run it on a different day. Terrible practices for sure shopping around now

Read full review

I did a quote for my car and Liberty Mutual gave me my quote! By the time I went out to my car to get my VIN numbers they all of a sudden needed me to call them and now when I pull up anything for an insurance quote I need to call every place! I can't get an insurance quote anywhere because you...

Read full review
Billing Practices
1.4 (362 reviews)
1.5 (129 reviews)
Reviewer's quote

The customer service and predatory business practices of this company is abhorrent and I'm making sure to share my experience on every single popular review board I can find. I was seen not as a customer in need of help, but rather as a target to be taken advantage of. This company is utterly...

Read full review

...I prefer to talk through the issue instead of hunting around on a computer for answers and God for bid if you need to talk about billing..

Read full review

Progressive Insurance and Liberty Mutual Insurance Pros and Cons

Pros
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Initial offer of insurance
Cons
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me
  • Customer service
  • Deceptive practices
  • Lies and deception

Progressive Insurance and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

Read full review
5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

Read full review
5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

Read full review
5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

Read full review

Progressive Insurance and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

Read full review
1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

Read full review
1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

Read full review
1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

Read full review

Progressive Insurance and Liberty Mutual Insurance Latest Reviews

Recent published reviews
1

I was involved in a minor accident. I came home and stayed up late filling out the online claim form. When I got to the...

Read full review
No votes

It's January 20th, Christmas is over thanks.

Read full review
1.2

Couldnt get driving record so you just charged me more before trying to run it on a different day. Terrible practices...

Read full review
1

I did a quote for my car and Liberty Mutual gave me my quote! By the time I went out to my car to get my VIN numbers...

Read full review

Progressive Insurance and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Progressive Insurance Auto Insurance (225 reviews)
  • Progressive Insurance Commercial (162 reviews)
  • Progressive Insurance Auto Claim (144 reviews)
  • Liberty Mutual Insurance Claim (80 reviews)
  • Liberty Mutual Insurance Auto Insurance (74 reviews)
  • Liberty Mutual Insurance Auto Claim (46 reviews)