PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Progressive Insurance and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Progressive Insurance
Liberty Mutual Insurance

Progressive Insurance and Liberty Mutual Insurance Overview

Total reviews 1007 434
Company responses 1 0
Issues resolved 3 0

Progressive Insurance and Liberty Mutual Insurance Consumer Ratings

Rank
155 out of 1079 in Insurance category
196 out of 1079 in Insurance category
Customer service
125 in category
179 in category
Product or Service Quality
124 in category
140 in category
Reliability
93 in category
117 in category
Billing Practices
139 in category
132 in category

Progressive Insurance and Liberty Mutual Insurance Rating Details

Customer service
1.4 (411 reviews)
1.2 (163 reviews)
Reviewer's quote

...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

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...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

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Product or Service Quality
1.4 (374 reviews)
1.3 (133 reviews)
Reviewer's quote

I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

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...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

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Reliability
1.4 (353 reviews)
1.3 (132 reviews)
Reviewer's quote

Hate all of your commercial. They are downgrading your company. Please STOP. Especially the motor. They really suck

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Im disappointed with the results of the settlement you arrived at. The car was in excellent shape w very low miles.

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Billing Practices
1.4 (347 reviews)
1.5 (123 reviews)
Reviewer's quote

I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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...I called and canceled the policy and they kept billing me for two months. A Greedy Corporate company, they sent me to collections for two months of that policy. What a bunch of Horse$h!t..

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Progressive Insurance and Liberty Mutual Insurance Pros and Cons

Pros
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Liberty mutual insurance agents
Cons
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me
  • Customer service
  • Deceptive practices
  • You screwed me

Progressive Insurance and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

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Progressive Insurance and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

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Progressive Insurance and Liberty Mutual Insurance Latest Reviews

Recent published reviews
1

Hate all of your commercial. They are downgrading your company. Please STOP. Especially the motor. They really suck

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2.6

Im disappointed with the results of the settlement you arrived at. The car was in excellent shape w very low miles.

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1

their nasty singing with a bunch of them in a group singing in the commercial drives me up the freaking wall makes me...

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1

Attention Liberty Mutual Insurance Company,
My name is Michael Wilkinson and I am a policy holder with your company. Yest...

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Progressive Insurance and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)
  • Liberty Mutual Insurance Claim (78 reviews)
  • Liberty Mutual Insurance Auto Insurance (74 reviews)
  • Liberty Mutual Insurance Auto Claim (46 reviews)