PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Mutual Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Mutual Insurance
Progressive Insurance

Liberty Mutual Insurance and Progressive Insurance Overview

Total reviews
392
906
Company responses
0
1
Issues resolved
0
2

Progressive Insurance was first mentioned on PissedConsumer on Jun 4, 2007 and since then this brand received 906 reviews. It is 514 reviews more than Liberty Mutual Insurance received since Dec 5, 2007.

Liberty Mutual Insurance and Progressive Insurance Consumer Ratings

Rank
220 out of 1882 in Insurance category
145 out of 1882 in Insurance category
Customer service
164 in category
120 in category
Staff
165 in category
136 in category
Product or Service Quality
157 in category
118 in category

According to consumer ratings and reviews, Progressive Insurance ranks 75 points higher in the Insurance category than Liberty Mutual Insurance. People gave Liberty Mutual Insurance 1.2 stars for Customer service criterion in Insurance category and it is 285 points higher than the worst rated brand in this category. At the same time, Progressive Insurance was rated 1.4 stars for Customer service criterion in this category and it is 329 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Progressive Insurance has a higher rating than Liberty Mutual Insurance. Regarding Product or Service Quality criterion, consumers gave Liberty Mutual Insurance 1.3 stars and it is 65% greater than other in category. Progressive Insurance however was rated 1.4 stars and it is 74% greater than other in category.

Liberty Mutual Insurance and Progressive Insurance Rating Details

Customer service
1.2 (144 reviews)
1.4 (371 reviews)
Reviewer's quote

I want to speak to customer rep..

Marlissa

ABSOLUTELY HATE ALLLLLLLLLLLL of your Motaur Commercials!!!! I WILL NEEEEEEEVVVVVEEEERRRRR BE A CUSTOMER!!!!! I HAVE NEVER HATED A BRAND AS MUCH AS THIS ONE!!!!! SO NOW THE MEN OF MY RACE DRINK GASOLINE!!!!!!!!! And, are half Human!!!! DESPICABLE!!! I WILL HAVE EVERYBODY IN MY FAMILY CHANGE...

PissedConsumer1688542
Staff
1.3 (122 reviews)
1.5 (347 reviews)
Reviewer's quote

...Discourteous staff, phone problems(They just keep hanging up er getting disconnected. ) I counted five bold face lies just this afternoon. Try to complain and you get the wall of voicemail...

PissedConsumer1629949

I have been given miss leading / false information from your Staff in relation to my case . I tried to file a complaint and was told 8/17/19 I would be contacted by a supervisor, but had not been and don't have a message or response in regards to my case. Please reports I'm not at fault for getting...

PissedConsumer1630657
Product or Service Quality
1.3 (118 reviews)
1.4 (336 reviews)
Reviewer's quote

Based on previous reviews and leaving a Vet homeless, I will not give them my money.

Eryn

Any two or more products Even if you don’t have home or car insurance with us, you can still save. You’ll earn a multi-policy discount for any combination of two or more policies with us: motorcycle and boat, boat and RV, or renters, motorcycle, and boat – the list goes on. " Had I known I wouldn't...

Pang M

Liberty Mutual Insurance and Progressive Insurance Pros and Cons

Pros
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Initial offer of insurance
  • To angry to answer this
  • Simple to join
  • Ease of renewal until this
Cons
  • Customer service
  • Deceptive practices
  • You screwed me
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Liberty Mutual Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

Liberty Mutual Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

Liberty Mutual Insurance and Progressive Insurance Latest Reviews

Recent published reviews
2

I want to speak to customer rep

Read all 392 reviews

The TV advertisement where the man at the gas pump is saying he is drinking gasoline is one of the worst and most...

Read all 906 reviews

Liberty Mutual Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Liberty Mutual Insurance Claim (75 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (43 reviews)
  • Progressive Insurance Auto Insurance (211 reviews)
  • Progressive Insurance Auto Claim (136 reviews)
  • Progressive Insurance Commercial (110 reviews)