PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Mutual Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Mutual Insurance
Progressive Insurance

Liberty Mutual Insurance and Progressive Insurance Overview

Total reviews 434 1005
Company responses 0 1
Issues resolved 0 3

Liberty Mutual Insurance and Progressive Insurance Consumer Ratings

Rank
195 out of 1079 in Insurance category
154 out of 1079 in Insurance category
Customer service
177 in category
124 in category
Product or Service Quality
140 in category
125 in category
Reliability
116 in category
92 in category
Billing Practices
131 in category
138 in category

Liberty Mutual Insurance and Progressive Insurance Rating Details

Customer service
1.2 (163 reviews)
1.4 (410 reviews)
Reviewer's quote

...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

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...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

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Product or Service Quality
1.3 (133 reviews)
1.4 (372 reviews)
Reviewer's quote

...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

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I told him I was happy to send him the write up from the dealership even though I was there when the service advisor from the dealership spoke to him about the SAME information. He said if he knew what was wrong with it then he could speak with his supervisor and review the claim again. I sent over...

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Reliability
1.3 (132 reviews)
1.4 (351 reviews)
Reviewer's quote

Im disappointed with the results of the settlement you arrived at. The car was in excellent shape w very low miles.

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Progressive Insurance added my daughter, who by the way is away on college 11 out of the 12 months of the year, under my insurance as a driver, without my consent and raised my premiums by more than double then I had to send a form to exclude her (even though I didn't include her) and my rates when...

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Billing Practices
1.5 (123 reviews)
1.4 (347 reviews)
Reviewer's quote

...I called and canceled the policy and they kept billing me for two months. A Greedy Corporate company, they sent me to collections for two months of that policy. What a bunch of Horse$h!t..

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I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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Liberty Mutual Insurance and Progressive Insurance Pros and Cons

Pros
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Liberty mutual insurance agents
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Customer service
  • Deceptive practices
  • You screwed me
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Liberty Mutual Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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Liberty Mutual Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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Liberty Mutual Insurance and Progressive Insurance Latest Reviews

Recent published reviews
2.6

Im disappointed with the results of the settlement you arrived at. The car was in excellent shape w very low miles.

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1

Progressive Insurance added my daughter, who by the way is away on college 11 out of the 12 months of the year, under...

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1

Attention Liberty Mutual Insurance Company,
My name is Michael Wilkinson and I am a policy holder with your company. Yest...

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No votes

I really hate those "becoming our parents" ads. What would make any person want to get a service or goods based upon...

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Liberty Mutual Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • Liberty Mutual Insurance Claim (78 reviews)
  • Liberty Mutual Insurance Auto Insurance (74 reviews)
  • Liberty Mutual Insurance Auto Claim (46 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)