PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LGI Homes and Ryland Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LGI Homes
Ryland Homes

LGI Homes and Ryland Homes Overview

Total reviews
436
216
Company responses
0
0
Issues resolved
4
1

LGI Homes was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 436 reviews. It is 220 reviews more than Ryland Homes received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LGI Homes customer support team than with Ryland Homes customer service.

LGI Homes and Ryland Homes Consumer Ratings

Rank
212 out of 2993 in Construction and Repair category
270 out of 2993 in Construction and Repair category
Customer service
173 in category
192 in category
Staff
177 in category
188 in category
Product or Service Quality
175 in category
230 in category

According to consumer ratings and reviews, LGI Homes ranks 58 points higher in the Construction and Repair category than Ryland Homes. People gave LGI Homes 1.7 stars for Customer service criterion in Construction and Repair category and it is 530 points higher than the worst rated brand in this category. At the same time, Ryland Homes was rated 1.5 stars for Customer service criterion in this category and it is 511 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that LGI Homes has a higher rating than Ryland Homes. Regarding Product or Service Quality criterion, consumers gave LGI Homes 1.9 stars and it is 75% greater than other in category. Ryland Homes however was rated 1.4 stars and it is 67% greater than other in category.

LGI Homes and Ryland Homes Rating Details

Customer service
1.7 (184 reviews)
1.5 (62 reviews)
Reviewer's quote

...The secretary told me that she would contact me via email to send me a service request #. That never happened. She never contacted me...

Arria

Have spoken to the company so many times had the same leak 4 times. Not to mention had another leak in the house that they had to repair 3 times. Their reps change constantly and all blame each other. Even spoke with the VP and he just blew it off. Told me he would get back to me by the end of the...

PissedConsumer1193826
Staff
1.9 (152 reviews)
1.8 (35 reviews)
Reviewer's quote

The LGI management staff now knew the extent of a bad employee and will circle the wagons instead of standing by their product. So, in a classic diffusion of responsibility, I was directed to the new foreman Justin. Justin, called me, informed me he would have a team of people come out and look at...

Travis H

...CA is a series of complex shell corporations created by lawyers that have an administrative staff. Actual physical home building related products and services are contracted. You cannot find CA listed as a homebuilder in the Arizona state registry...

PissedConsumer997641
Product or Service Quality
1.9 (151 reviews)
1.4 (64 reviews)
Reviewer's quote

I also offered their services to him if he was backed up with his changing landscaper teams, so he could address our concerns when he arrived. Note: One of our landscapers, Jose (has over 25 years of professional experience in landscaping). Derrick (our second hired landscaper whose father passed...

Tina

Having siding replaced today, when old siding removed underneath was unacceptable....areas that should have been wood were filled with fiber board...as you can see lots of rotted wood... this is just one of many disappointments since house was built...

Marianne R

LGI Homes and Ryland Homes Pros and Cons

Pros
  • Location
  • Nice homes
  • Price
  • Floor plan
  • To sue the company
  • Office real estate person
Cons
  • Poor customer service
  • Poor service
  • Non caring attitudes
  • Customer service and warranty
  • Customer service
  • Support and follow up inssues

LGI Homes and Ryland Homes Most Positive Reviews

Top rated reviews
5

after living in the home for 6 months, haven't had any problems. Still glad I bought it. No complaints. Definitely...

5

We had a wonderful experience with Ryland in The Woodlands TX. 3100 sq ft Rhapsody model. Everything we dreamed of and d...

LGI Homes and Ryland Homes Most Critical Reviews

Lowest rated reviews
1

We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that...

1

I have never worked so hard to spend just under 400K in my life. These guys are very careful to make sure you sign...

LGI Homes and Ryland Homes Latest Reviews

Recent published reviews
1.5

A year ago we bought a house and the window frames took off ... so I called the offices of Cape Coral that was where he...

Read all 436 reviews
1.4

The materials used are cheap from siding to doors, electrical outlets and switches. Breakers trip constantly.

Read all 216 reviews

LGI Homes and Ryland Homes Products and Services

Most reviewed product and services
  • Lgi Homes House Construction (75 reviews)
  • Lgi Homes Customer Care (52 reviews)
  • Lgi Homes Home Buying (30 reviews)
  • Ryland Homes House Construction (58 reviews)
  • Ryland Homes Customer Care (19 reviews)
  • Ryland Homes Home Buying (4 reviews)