PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LG Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LG Electronics
Samsung Electronics

LG Electronics and Samsung Electronics Overview

Total reviews 1694 1671
Company responses 0 0
Issues resolved 14 19

LG Electronics and Samsung Electronics Consumer Ratings

Rank
760 out of 2839 in Appliances and Electronics category
480 out of 2839 in Appliances and Electronics category
Customer service
608 in category
412 in category
Product or Service Quality
656 in category
444 in category
Value for money
678 in category
513 in category
Warranty
631 in category
445 in category

LG Electronics and Samsung Electronics Rating Details

Customer service
1.2
(640 reviews)
1.6
(572 reviews)
Reviewer's quote

Called multiple times to pre order a tv but was unable to convey this to two different customer service reps. They were also unable to understand me, as I them. I asked to speak with a supervisor over five times but never did speak to anyone...

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Customer Service was great I got help on a Sunday. This is rare to get help on the weekendsnow I wont have to throw my food away..

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Product or Service Quality
1.3
(627 reviews)
1.7
(530 reviews)
Reviewer's quote

This is regarding the service request number RNP240227****23 and the Reference No : GCP240311****46. This is regarding service request RNP240227****23 (Reference No : GCP240311****46) and today I got an email from LG customer care about this case but no resolution was provided to me. Instead, I was...

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Customer service is a joke and non-existent and their website will give you a different price every time you visit for the same product. 6 hours of time wasted on the phone to fix simple things with zero resolution. Asked to be escalated and asked for a supervisor and neither was offered...

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Value for money
1.5
(567 reviews)
1.9
(470 reviews)
Reviewer's quote

...This is shocking, disgusting and appalling, I regret having bought an LG product thinking it would be value for money. Worst service I ever seen in my life, I'm a senior citizen, aged 65. Jebaraj is another completely useless representative of LG...

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...It's strange that a repute Company of Samsung have such unprofessional and useless staff and all they care is money. We are very much disappointed, perturbed and dissatisfied with the services, products and workmanship of Samsung. RK, 650-872-****..

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Warranty
1.3
(551 reviews)
1.7
(459 reviews)
Reviewer's quote

Call for warranty and was talked to like an idiot. Product is junk and customer service is worse! So my advice is buy elsewhere..

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...One rep said it was "too new" for the warranty to cover it. What does that even mean??..

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LG Electronics and Samsung Electronics Pros and Cons

Pros
  • N o t h i n g
  • Nice looking
  • Product appearance
  • Always have loved all samsung products
  • Good products
  • Quality of tv
Cons
  • Customer service
  • Repair issues handling
  • Customer service does not care and does not help
  • Customer service
  • Poor customer service
  • Horrible customer service

LG Electronics and Samsung Electronics Most Positive Reviews

Top rated reviews
5

I would like to unlock my LG phone to use any provider because I have a chatter provider I bought this phone off of...

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5

Customer Service was great I got help on a Sunday.This is rare to get help on the weekendsnow I wont have to throw my...

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5

Spotify app not working properly.
Still unresolved.
Songs cut off up to nine seconds prematurely.
I can't be the only one.
A...

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5

Tenía 2 meses que decía en la pantalla error. Lo había desenchufado y hace 2 semanas lo volví a enchufar y decía f5. Lo...

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LG Electronics and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

my over the range lg microwave has caught on fire twice for no apparent reason. lg was contacted in april and they sent...

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1

purchased washer in 2/13 and it has never worked properly. Clothes came out of final cycle still dripping wet and no...

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1

Linear compressor has gone out twice in 3 1/2 years. Have been without fridge now for 4 weeks. This refrigerator was...

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1

Customer service is a joke and non-existent and their website will give you a different price every time you visit for...

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LG Electronics and Samsung Electronics Latest Reviews

Recent published reviews
No votes

Just want to know what is wrong with LG company.
Bought LG washer on 2/26, credit card charged on 3/5, delivery date was...

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No votes

Compre mis artículos en una tienda BrandsMart y me dijeron que san sing tenía un rebate de 100 dólares por artículo si...

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2.1

No response. All I needed was a tiny LED light for a fairly new appliance (less that 2 years old). Even if they would...

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No votes

You said it back to factory settings and it's sold everything all my passwords I can't get into nothing and I'm pretty...

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