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Lg Electronics
Samsung Electronics

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Lg Electronics

Lg Electronics

1.6
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1084 TOTAL REVIEWS
Rank
363 out of 2885
in Appliances and Electronics category
Rating Details
Product or Service Quality
Customer service
Warranty
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    27
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    03:43
  • ISSUES RESOLVED
    0%
Top Products and Services
Tv
1.7
160 reviews
1.5
158 reviews
1.8
85 reviews
Samsung Electronics

Samsung Electronics

1.8
  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 814 TOTAL REVIEWS
Rank
267 out of 2885
in Appliances and Electronics category
Rating Details
Product or Service Quality
Customer service
Warranty
Exchange, Refund and Cancellation Policy
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    9
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    06:48
  • ISSUES RESOLVED
    50%
Top Products and Services
Tv
2
255 reviews
1.9
96 reviews
1.5
54 reviews

How would you compare Lg Electronics vs Samsung Electronics?

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Anonymous
#1720302
Customer service
LG has unusually"BAD" customer service! These people truly don't care about helping you.



Product or Service Quality
Side by Side Refrigerator Model # LSXS26366S! Run don't walk. Don't let the features fool you. This Fridge/Freezer is horrible.

You definitely do not want to deal with LG's customer non-service.

I'm going on over a week without a Refrigerator/Freezer. Not a single tech has arrived due to LG's incompetence.

I have something else to compare
Our old GE Fridge/Freezer is going on 20 years and is still running without issues.
Anonymous
#1479353

I purchased a so called hi end OLED HDR 65inch TV,from LG.this Dec 2017.that has passed,nothing but numerous picture quality problems,and have had another motherboard replaced and since then the quality in more worst. customer service sucks,waited for a repairman for 1month and a half and still waiting as of today 11May18.He is suppose to arrive between 8am-5pm,no show,Im sick and tired of this kind of treatment.

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