Lg Electronics vs Samsung Electronics
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Lg Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Lg Electronics and Samsung Electronics Overview
Lg Electronics was first mentioned on PissedConsumer on Sep 17, 2007 and since then this brand received 1097 reviews. It is 276 reviews more than Samsung Electronics received since Dec 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lg Electronics customer support team and Samsung Electronics customer service.
Lg Electronics and Samsung Electronics Consumer Ratings
Rank
372
out of 2895 in Appliances and Electronics category
274
out of 2895 in Appliances and Electronics category
Product or Service Quality
307
in category
253
in category
Customer service
290
in category
245
in category
Warranty
271
in category
265
in category
According to consumer ratings and reviews, Samsung Electronics ranks 98 points higher in the Appliances and Electronics category than Lg Electronics.
People gave Lg Electronics 1.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 261 points higher than the worst rated brand in this category.
At the same time, Samsung Electronics was rated 1.4 stars for Product or Service Quality criterion in this category and it is 315 points higher than the worst rated brand in this category.
If we look at Customer service criterion, than we see that Samsung Electronics has a higher rating than Lg Electronics.
Regarding Warranty criterion, consumers gave Lg Electronics 1.2 stars and it is 52% greater than other in category.
Samsung Electronics however was rated 1.3 stars and it is 53% greater than other in category.
Lg Electronics and Samsung Electronics Rating Details
Product or Service Quality
Reviewer's quote
I contacted LG service and they sent a service guy out (covered by warranty), he used a putty type substance to decrease the rattling noise. For several months it was quieter, then the loud fan rattling noise returned. I call a second time, the service guy returned and used sound dampening strips...
Leslie C
...com during its product launching last April 25th. May 2019, my problems started. Samsung replaced the tablet but I discovered that the tablet replaced was a 64 GB and not the 128 GB I paid for...
Ashante
Reviewer's quote
...When I called customer service the call is sent to India to someone I had trouble communicating with. They pay for the part but, not the service call. The refrigerator shelves had white shelf decal that is now peeling off...
PissedConsumer1721460
...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...
Anne d
Reviewer's quote
... one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs w...
Don M
Sent it in and was told that the warranty was void due to water damage and that it’s only “water resistant” when I read them the directions, the rep asked “where did you get that information. I replied “I READ IT TO YOU WORD FOR WORD OFF YOUR WEBSITE AND ITS ALSO ON THE BACK OF THE PRODUCT PACKAGE”...
Holly B
Lg Electronics and Samsung Electronics Pros and Cons
Pros
- N o t h i n g
- Washer
- Product
- Tv when it worked
- Overall product design and ease of use
- Features
Cons
- Customer service
- Repair issues handling
- Lack of customer service
- Customer service
- Poor quality poor customer service
- Way they do business
Lg Electronics and Samsung Electronics Most Positive Reviews
Top rated reviews
Who that it may concern I have a LG Stylo 4 from MetroPCS and if you can send me the information through my email about...
Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071
Lg Electronics and Samsung Electronics Most Critical Reviews
Lowest rated reviews
2 and 1/2 years ago I bought all new LG appliances (stove, dishwasher, fridge,washer and dryer). We purchased expensive...
Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...
Lg Electronics and Samsung Electronics Latest Reviews
Recent published reviews
My 60 inch LG TV lasted only three years. I am really disappointed with this TV. First there was a bright white spot in...
Read all 1097 reviews
Purchased a Samsung S5e tablet on line at samsung.com during its product launching last April 25th.May 2019, my problems...
Read all 821 reviews
Lg Electronics and Samsung Electronics Products and Services
Most reviewed product and services
-
Lg Electronics Tv
(162 reviews)
-
Lg Electronics Refrigerator
(160 reviews)
-
Lg Electronics Washing Machine
(83 reviews)
-
Samsung Electronics Tv
(257 reviews)
-
Samsung Electronics Refrigerator
(97 reviews)
-
Samsung Electronics Repair
(54 reviews)
How would you compare Lg Electronics vs Samsung Electronics?
LG has unusually"BAD" customer service! These people truly don't care about helping you.
Product or Service Quality
Side by Side Refrigerator Model # LSXS26366S! Run don't walk. Don't let the features fool you. This Fridge/Freezer is horrible.
You definitely do not want to deal with LG's customer non-service.
I'm going on over a week without a Refrigerator/Freezer. Not a single tech has arrived due to LG's incompetence.
I have something else to compare
Our old GE Fridge/Freezer is going on 20 years and is still running without issues.
I purchased a so called hi end OLED HDR 65inch TV,from LG.this Dec 2017.that has passed,nothing but numerous picture quality problems,and have had another motherboard replaced and since then the quality in more worst. customer service sucks,waited for a repairman for 1month and a half and still waiting as of today 11May18.He is suppose to arrive between 8am-5pm,no show,Im sick and tired of this kind of treatment.