Lg Electronics vs Samsung Electronics
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Lg Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Lg Electronics and Samsung Electronics Overview
Lg Electronics was first mentioned on PissedConsumer on Sep 17, 2007 and since then this brand received 1104 reviews. It is 274 reviews more than Samsung Electronics received since Dec 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lg Electronics customer support team and Samsung Electronics customer service.
Lg Electronics and Samsung Electronics Consumer Ratings
Rank
376
out of 2619 in Appliances and Electronics category
279
out of 2619 in Appliances and Electronics category
Product or Service Quality
312
in category
259
in category
Customer service
302
in category
257
in category
Warranty
277
in category
270
in category
According to consumer ratings and reviews, Samsung Electronics ranks 97 points higher in the Appliances and Electronics category than Lg Electronics.
People gave Lg Electronics 1.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 268 points higher than the worst rated brand in this category.
At the same time, Samsung Electronics was rated 1.4 stars for Product or Service Quality criterion in this category and it is 321 points higher than the worst rated brand in this category.
If we look at Customer service criterion, than we see that Samsung Electronics has a higher rating than Lg Electronics.
Regarding Warranty criterion, consumers gave Lg Electronics 1.2 stars and it is 52% greater than other in category.
Samsung Electronics however was rated 1.3 stars and it is 53% greater than other in category.
Lg Electronics and Samsung Electronics Rating Details
Product or Service Quality
Reviewer's quote
...I called LG's customer service line and spoke to DAVID. I was only able to give him the ID number off the label. At this point I was less than happy that the phone was freezing up after only 13 months...
John S
I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...
Jennifer E
Reviewer's quote
as the number given leads back to customer service. They will give you no contact numbers other than Customer Service number which you have to go through for everything. You have to go through the whole thing over and over again with each agent, you are put on multiple holds and calls can take well...
Teresa O
...I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know..
PissedConsumer1752788
Reviewer's quote
...I purchased it from Best Buy in 2015 and paid for extended warranty but I didn't cross my mind to report the rust. I had no clue it would get this bad. A few months after using my new washer I noticed it...
PissedConsumer1769345
Sent it in and was told that the warranty was void due to water damage and that it’s only “water resistant” when I read them the directions, the rep asked “where did you get that information. I replied “I READ IT TO YOU WORD FOR WORD OFF YOUR WEBSITE AND ITS ALSO ON THE BACK OF THE PRODUCT PACKAGE”...
Holly B
Lg Electronics and Samsung Electronics Pros and Cons
Pros
- N o t h i n g
- Washer
- Product
- Overall product design and ease of use
- Tv when it worked
- Samsung
Cons
- Customer service
- Repair issues handling
- Lack of customer service
- Customer service
- Poor quality poor customer service
- Way they do business
Lg Electronics and Samsung Electronics Most Positive Reviews
Top rated reviews
Who that it may concern I have a LG Stylo 4 from MetroPCS and if you can send me the information through my email about...
Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071
Lg Electronics and Samsung Electronics Most Critical Reviews
Lowest rated reviews
2 and 1/2 years ago I bought all new LG appliances (stove, dishwasher, fridge,washer and dryer). We purchased expensive...
Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...
Lg Electronics and Samsung Electronics Latest Reviews
Recent published reviews
My WT5070CW washing machine bleach dispense has rusted. After a few months the issue started, it's so bad now that I nee...
Read all 1104 reviews
Purchased Samsung tv 75JU6500FXZA Led 4K ultr on 11-22-2015 and started seeing quarter size spots on left hand side and...
Read all 830 reviews
Lg Electronics and Samsung Electronics Products and Services
Most reviewed product and services
-
Lg Electronics Tv
(161 reviews)
-
Lg Electronics Refrigerator
(161 reviews)
-
Lg Electronics Cell Phone
(83 reviews)
-
Samsung Electronics Tv
(258 reviews)
-
Samsung Electronics Refrigerator
(99 reviews)
-
Samsung Electronics Repair
(54 reviews)
How would you compare Lg Electronics vs Samsung Electronics?
LG has unusually"BAD" customer service! These people truly don't care about helping you.
Product or Service Quality
Side by Side Refrigerator Model # LSXS26366S! Run don't walk. Don't let the features fool you. This Fridge/Freezer is horrible.
You definitely do not want to deal with LG's customer non-service.
I'm going on over a week without a Refrigerator/Freezer. Not a single tech has arrived due to LG's incompetence.
I have something else to compare
Our old GE Fridge/Freezer is going on 20 years and is still running without issues.
I purchased a so called hi end OLED HDR 65inch TV,from LG.this Dec 2017.that has passed,nothing but numerous picture quality problems,and have had another motherboard replaced and since then the quality in more worst. customer service sucks,waited for a repairman for 1month and a half and still waiting as of today 11May18.He is suppose to arrive between 8am-5pm,no show,Im sick and tired of this kind of treatment.