PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lg Electronics and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lg Electronics
Samsung Electronics

Lg Electronics and Samsung Electronics Overview

Total reviews
1097
821
Company responses
0
0
Issues resolved
6
9

Lg Electronics was first mentioned on PissedConsumer on Sep 17, 2007 and since then this brand received 1097 reviews. It is 276 reviews more than Samsung Electronics received since Dec 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lg Electronics customer support team and Samsung Electronics customer service.

Lg Electronics and Samsung Electronics Consumer Ratings

Rank
372 out of 2895 in Appliances and Electronics category
274 out of 2895 in Appliances and Electronics category
Product or Service Quality
307 in category
253 in category
Customer service
290 in category
245 in category
Warranty
271 in category
265 in category

According to consumer ratings and reviews, Samsung Electronics ranks 98 points higher in the Appliances and Electronics category than Lg Electronics. People gave Lg Electronics 1.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 261 points higher than the worst rated brand in this category. At the same time, Samsung Electronics was rated 1.4 stars for Product or Service Quality criterion in this category and it is 315 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Samsung Electronics has a higher rating than Lg Electronics. Regarding Warranty criterion, consumers gave Lg Electronics 1.2 stars and it is 52% greater than other in category. Samsung Electronics however was rated 1.3 stars and it is 53% greater than other in category.

Lg Electronics and Samsung Electronics Rating Details

Product or Service Quality
1.2 (316 reviews)
1.4 (167 reviews)
Reviewer's quote

I contacted LG service and they sent a service guy out (covered by warranty), he used a putty type substance to decrease the rattling noise. For several months it was quieter, then the loud fan rattling noise returned. I call a second time, the service guy returned and used sound dampening strips...

Leslie C

...com during its product launching last April 25th. May 2019, my problems started. Samsung replaced the tablet but I discovered that the tablet replaced was a 64 GB and not the 128 GB I paid for...

Ashante
Customer service
1.1 (313 reviews)
1.3 (162 reviews)
Reviewer's quote

...When I called customer service the call is sent to India to someone I had trouble communicating with. They pay for the part but, not the service call. The refrigerator shelves had white shelf decal that is now peeling off...

PissedConsumer1721460

...Samsung blames repair service- repair service blames Samsung. Have to wait an additional 2-3 business days again and again be rescheduled for service. My time off of work and inconvenience is of no concern for Samsung...

Anne d
Warranty
1.2 (280 reviews)
1.3 (132 reviews)
Reviewer's quote

... one of LG’s high-end dishwashers (model LDP6797BD) less than 2 years ago for its quiet running, nice bells and whistles (including WiFi access), and 5 year warranty for electronics. A few days ago the LED display started going on/off, dancing through all the readouts, beeping, and displaying what appeared to be an error code (“L2”) but wasn’t. We called for warranty repairs w...

Don M

Sent it in and was told that the warranty was void due to water damage and that it’s only “water resistant” when I read them the directions, the rep asked “where did you get that information. I replied “I READ IT TO YOU WORD FOR WORD OFF YOUR WEBSITE AND ITS ALSO ON THE BACK OF THE PRODUCT PACKAGE”...

Holly B

Lg Electronics and Samsung Electronics Pros and Cons

Pros
  • N o t h i n g
  • Washer
  • Product
  • Tv when it worked
  • Overall product design and ease of use
  • Features
Cons
  • Customer service
  • Repair issues handling
  • Lack of customer service
  • Customer service
  • Poor quality poor customer service
  • Way they do business

Lg Electronics and Samsung Electronics Most Positive Reviews

Top rated reviews
5

Who that it may concern I have a LG Stylo 4 from MetroPCS and if you can send me the information through my email about...

5

Newer buy a samsung product..they give a very poor service to the customers..
Sunil Kumaran
9825200071

Lg Electronics and Samsung Electronics Most Critical Reviews

Lowest rated reviews
1

2 and 1/2 years ago I bought all new LG appliances (stove, dishwasher, fridge,washer and dryer). We purchased expensive...

1

Samsung Smartcam wifi cam model SNH1011N JUNK! Bought from Costco. Package and inserts state 30 minute setup, but afte...

Lg Electronics and Samsung Electronics Latest Reviews

Recent published reviews
3

My 60 inch LG TV lasted only three years. I am really disappointed with this TV. First there was a bright white spot in...

Read all 1097 reviews
1.7

Purchased a Samsung S5e tablet on line at samsung.com during its product launching last April 25th.May 2019, my problems...

Read all 821 reviews

Lg Electronics and Samsung Electronics Products and Services

Most reviewed product and services
  • Lg Electronics Tv (162 reviews)
  • Lg Electronics Refrigerator (160 reviews)
  • Lg Electronics Washing Machine (83 reviews)
  • Samsung Electronics Tv (257 reviews)
  • Samsung Electronics Refrigerator (97 reviews)
  • Samsung Electronics Repair (54 reviews)