PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OfferUp and Letgo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OfferUp
Letgo

OfferUp and Letgo Overview

Total reviews
5992
2674
Company responses
0
0
Issues resolved
21
11

OfferUp and Letgo Consumer Ratings

Rank
74 out of 306 in Auctions and Marketplaces category
77 out of 306 in Auctions and Marketplaces category
Customer service
65 in category
51 in category
Website
74 in category
87 in category
Product or Service Quality
55 in category
56 in category
Exchange, Refund and Cancellation Policy
45 in category
41 in category

OfferUp and Letgo Rating Details

Customer service
1.4 (1804 reviews)
1.5 (823 reviews)
Reviewer's quote

Your closed just wonderful customer service..

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...I appreciate pissed consumer responding to my email and don't understand why the customer service dept. at Let go couldn't be bothered to do so. Thank you..

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Website
2.1 (1672 reviews)
2 (811 reviews)
Reviewer's quote

...com a scam website..

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What is this and y'all do it it's Leica your life is just the same as the car insurance company having a fraudulent *** webpage our website that you can't go on and they take your money anyway you know early you don't have to force your app on people you got to just have integrity just stand up and...

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Product or Service Quality
1.9 (1502 reviews)
1.9 (676 reviews)
Reviewer's quote

Why an app asking social security number I had sold my product already and Ive been legally living in this country for 6 years with no social security number . Other apps did not even ask my social and deposit my money to my debit card . This app still keeps my money...

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It is impoif you value costomer serviceif you value costomersable to speak to anyone at letgo, the phone numbers that took half an hour to find are B. S. i am not that good with tech...

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Exchange, Refund and Cancellation Policy
1.7 (1473 reviews)
1.8 (622 reviews)
Reviewer's quote

I shipped and item (Beatles shirt) OfferUp canceled the transaction and the buyer has admitted through messages that they have received the item and received the refund of the payment I should be getting!!!!! This has already happened to me once before and needs to be fixed. I want my payment..

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...No delivery was made and seller blocked buyer from communications to discuss a refund. I also requested a refund through cash app to no avail..

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OfferUp and Letgo Pros and Cons

Pros
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
  • Easy to use
  • Free service
  • Big numbers of people are using letgo and its easy to sell stuff
Cons
  • No customer service
  • No response
  • Bad customer service
  • No customer service
  • Rats in your system scammers frauds
  • Poor customer service

OfferUp and Letgo Most Positive Reviews

Top rated reviews
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

Letgo has blocked my account and ive not been able to use it, what is the reason and then no one grts back to me its...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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5

Please call me I really need to talk to you 479. 231-7090

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OfferUp and Letgo Most Critical Reviews

Lowest rated reviews
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

What about Letgo? Just as bad. Suddenly I'm receiving offers from folks - mostly late at night - who never respond...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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1

I thought i wasnt tobad at first but then it turned to ***. Also lots of scamers

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OfferUp and Letgo Latest Reviews

Recent published reviews
1

i ordered there wired controllers two were fine one was broke
and it came with three wires in all and on of them had a sh...

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1.5

WHY? I only updated the description and in 3 minutes got a message that this listing got discarded!
What kind of baloney...

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No votes

I am unable to login to the app for the last 4 days it keeps saying error. I've tried reinstalling the app, i did...

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1

i sold my red iPhone SE 2020 for $550 on june 20, 2020 and i still haven't received the payment for the phone. The...

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OfferUp and Letgo Products and Services

Most reviewed product and services
  • Offerup Account (960 reviews)
  • Offerup Customer Care (346 reviews)
  • Offerup Mobile Application (267 reviews)
  • Letgo Marketplace (539 reviews)
  • Letgo Website (253 reviews)
  • Letgo Account (233 reviews)