PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Offerup and Letgo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Offerup
Letgo

Offerup and Letgo Overview

Total reviews 6143 2640
Company responses 0 0
Issues resolved 23 11

Offerup and Letgo Consumer Ratings

Rank
76 out of 324 in Auctions and Marketplaces category
79 out of 324 in Auctions and Marketplaces category
Customer service
72 in category
59 in category
Website
71 in category
85 in category
Product or Service Quality
55 in category
56 in category
Exchange, Refund and Cancellation Policy
45 in category
38 in category

Offerup and Letgo Rating Details

Customer service
1.4 (1916 reviews)
1.5 (823 reviews)
Reviewer's quote

...The hassle to reach customer service is crazy also..

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...I appreciate pissed consumer responding to my email and don't understand why the customer service dept. at Let go couldn't be bothered to do so. Thank you..

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Website
2.1 (1772 reviews)
2 (821 reviews)
Reviewer's quote

We are a small business and like to advertise on offer up but would like a website to be accessible from their site there is no way to contact them called them email them and it makes it frustrating that we spent money on their little ads and it has got us nowhere We are a small business and like...

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...Got a recorded message, could not talk to live person, they give you a website to send message..

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Product or Service Quality
1.9 (1590 reviews)
1.9 (675 reviews)
Reviewer's quote

...I was charged three times for services that weren't rendered until the third charge. I tried reaching out to CS and didn't get anyone to live. there is an automated message that sends you back to your website which does not allow you to chat or call anyone in CS...

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...I would not recommend this service..

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Exchange, Refund and Cancellation Policy
1.7 (1576 reviews)
1.8 (625 reviews)
Reviewer's quote

...It said my refund will send 3-5 business day on Oct 3. So far I still not see it..

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...I have been trying to resolve this issue since August 23 and still not able to get any help!!! Please refund my $11. 99!..

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Offerup and Letgo Pros and Cons

Pros
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
  • Easy to use
  • Free service
  • Big numbers of people are using letgo and its easy to sell stuff
Cons
  • Customer service
  • No customer service
  • No response
  • Poor customer service
  • No customer service
  • Rats in your system scammers frauds

Offerup and Letgo Most Positive Reviews

Top rated reviews
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

Letgo has blocked my account and ive not been able to use it, what is the reason and then no one grts back to me its...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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5

Please call me I really need to talk to you 479. 231-****

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Offerup and Letgo Most Critical Reviews

Lowest rated reviews
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

What about Letgo? Just as bad. Suddenly I'm receiving offers from folks - mostly late at night - who never respond...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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1

I thought i wasnt tobad at first but then it turned to ***. Also lots of scamers

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Offerup and Letgo Latest Reviews

Recent published reviews
1

never you have wrong number lists I really need help with my order I've been trying to fix it and I only have two days...

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1

blabla bla bla bla bla

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1.7

i bought an iPhone 11 from a seller and they had good reviews but suddenly i cant send messages and don't know if...

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No votes

I purchased a motorcycle. The seller provided me a list of attachments on the bike within the apps messages. The bike...

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Offerup and Letgo Products and Services

Most reviewed product and services
  • Offerup Marketplace (247 reviews)
  • Offerup Profile (241 reviews)
  • Offerup Shipping Service (235 reviews)
  • Letgo Marketplace (536 reviews)
  • Letgo Profile (205 reviews)
  • Letgo Free Trial (2 reviews)