PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about letgo and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


letgo and OfferUp Overview

Total reviews
Company responses
Issues resolved

OfferUp was first mentioned on PissedConsumer on Feb 2, 2015 and since then this brand received 4073 reviews. It is 1772 reviews more than letgo received since Jul 12, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with letgo customer support team and OfferUp customer service.

letgo and OfferUp Consumer Ratings

62 out of 470 in Auctions and Marketplaces category
84 out of 470 in Auctions and Marketplaces category
Customer service
53 in category
64 in category
87 in category
78 in category
Product or Service Quality
56 in category
60 in category

According to consumer ratings and reviews, letgo ranks 22 points higher in the Auctions and Marketplaces category than OfferUp. People gave letgo 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 123 points higher than the worst rated brand in this category. At the same time, OfferUp was rated 1.4 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that OfferUp has a higher rating than OfferUp. Regarding Product or Service Quality criterion, consumers gave letgo 1.9 stars and it is 68% greater than other in category. OfferUp however was rated 1.9 stars and it is 66% greater than other in category.

letgo and OfferUp Rating Details

Customer service
1.6 (726 reviews)
1.4 (1327 reviews)
Reviewer's quote

...Been customer for 3 years. Cant get in touch with anyone to resolve the issue..


I tried calling OfferUps customer service line just now but that does not work. I put in all my information that they ask for (prompts before dialing) and just got a pre-recorded number where you cant leave a message or get a hold of anybody. I also had to pay extra on the prepaid shipping label...

2 (721 reviews)
2 (1238 reviews)
Reviewer's quote

Good job let it go you guys make money nobody sells their *** this is been the most worthless website I've ever been on to sell *** I'm the only reason I keep it cuz I've been here a long time and have sold one thing Let It Go sucks I have been on here for three years and sold one thing it's not...

Larry A

Both customers on your website I bought merchandise from ripped me off. The Apple tablet what stolen I reported it to the police I have a report. I bought a Samsung digital camera which is broken all things I bought for my kids for Christmas now I wasted money that I could have got real Christmas...

Product or Service Quality
1.9 (604 reviews)
1.9 (1095 reviews)
Reviewer's quote

I traded my new beat studio 3s and my Xbox one for a iPhone XS Max and we were supposed to ship at the same time. Well apparently he’s deployed and he had to give it to his Sargent and didn’t get a tracking number. So now my things are at his brothers house already shipped and I fear that he didn’t...


I have over 30 5 star reviews within the app, and Im not sure if it was because I was message multiple people if they still had this pair of shoes I had or what, but my account got banned for no reason that I can think of and I would like to know why. I also bought a pair of shoes online through...

Jesse E

letgo and OfferUp Pros and Cons

  • Easy to use
  • Its easy and comfy to use
  • Free service
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
  • Rats in your system scammers frauds
  • No possible way to really contact them
  • You are letting scams go on
  • No customer service
  • Bad customer service
  • No response

letgo and OfferUp Most Positive Reviews

Top rated reviews

Letgo has blocked my account and ive not been able to use it, what is the reason and then no one grts back to me its...


I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

letgo and OfferUp Most Critical Reviews

Lowest rated reviews

What about Letgo? Just as bad. Suddenly I'm receiving offers from folks - mostly late at night - who never respond...


Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

letgo and OfferUp Latest Reviews

Recent published reviews

Tried calling the Phone # listed for letgo but only reached a recording telling me to send an email. You cannot speak...

Read all 2301 reviews

I already shipped the item that was bought ..I sent it ups not USPS I contacted buyer he has all the information I...

Read all 4073 reviews

letgo and OfferUp Products and Services

Most reviewed product and services
  • Letgo Marketplace (532 reviews)
  • Letgo Website (244 reviews)
  • Letgo Account (222 reviews)
  • Offerup Account (610 reviews)
  • Offerup Customer Care (300 reviews)
  • Offerup Website (235 reviews)